| FEATURES | 
         
           | Direction, Alignment, and Commitment—Partnering to Close the Divide By Paula Brehm-Heeger
 | Page 4 | 
         
           | How Yakima Valley Libraries Took On COVID-19 and the Digital DivideBy Francisco Garcia-Ortiz
 | Page 16 | 
         
           | Turning Digital Collections Into Dynamic Access PointsBy Tom Adamich
 | Page 21 | 
         
           | Leading a Systems Unit Through the PandemicBy Li Chen
 | Page 25 | 
         
           | COLUMNS | 
         
           | Building Digital Libraries Lockdown Lessons for Library Services
  By Terence K. Huwe
 | Page 9 | 
         
           | Practical Technology Learn TikTok With Me
 By Jessamyn West
 | Page 12 | 
         
           | DEPARTMENTS | 
         
           | Editor’s Notes Pain Points and Pivots
  By Dick Kaser
 | Page 2 | 
         
           | Noted & Quoted By Alison A. Trotta
 | Page 29 | 
         
           | News Desk By Alison A. Trotta
 | Page 30 | 
           
             | SPECIAL SECTIONS | 
           
             |   Write for CIL in 2021! | Page 11 | 
           
             | EDTECH Creating and Maintaining a Pokémon Battle Library Collection
 By Lorette S.J. Weldon
 | Page 32 |