| FEATURES | 
         
           | Curbside 2.0: No Reservation RequiredBy Sara Teas
 | Page 4 | 
         
           | Ann Arbor District Library: Providing a Remote Printing and Pickup ServiceBy Sophia Guevara
 | Page 8 | 
         
           | It’s a Wrap! Tips for Producing Engaging Videos By Kristen Cinar
 | Page 11 | 
         
           | The Road to Simplified Remote Access By Linda van Keuren
 | Page 16 | 
         
           | Website Makeover: Transforming the User Experience Starting From ScratchBy Candice Zhu
 | Page 21 | 
         
           | DEPARTMENTS | 
         
           | Editor’s Notes How to Delight Your Patrons
  By Dick Kaser
 | Page 2 | 
         
           | Noted & Quoted By Alison A. Trotta
 | Page 27 | 
         
           | News Desk By Alison A. Trotta
 | Page 29 | 
           
             | SPECIAL SECTIONS | 
           
             |   Write for CIL! | Page 30 | 
           
             | EDTECH Think Bionics, Teach Lessons for Life
 By Tod Colegrove, Tammy Westergard, and Karsten Heise
 | Page 31 |