How to Delight Your Patrons
by Dick Kaser
While there are still masked people on the cover of this combined summer issue, by the time you read this in July or August, hopefully, we will be in a better position to see our way back to the pre-pandemic priorities that are no less important now.
Linda Van Kueren (Georgetown University Medical Center’s Dahlgren Memorial Library) reminds us that helping researchers gain digital access to scholarly literature without encountering a lot of paywalls was a goal before 2020. By utilizing the SeamlessAccess service, her library was able to streamline the authentication process and improve the user experience. You can too.
Improving the user experience was also the goal for Candice Zhu (Enoch Pratt Free Library) when she was tasked with reimagining her library’s website. In her article, she walks you through steps you can take to improve the user journey.
And Kristen Cinar (Suffolk County Community College) gives you her tips for producing more engaging library instructional and information videos by borrowing techniques from the state-of-the-art in the consumer space.
Although we may all be inclined to focus on digital media these days, Sarah Teas (Fort Vancouver Regional Libraries) reminds us that the user experience now extends to curbside—and that probably won’t change any time soon. She reviews an app that helps you efficiently deliver to-go orders without having to manage reservations. And Sophia Guevara debriefs the Ann Arbor District Library deputy director on the library’s digital print and pickup service, which is here to stay too.
As we attempt to turn away from our editorial focus on how librarians have responded to the COVID-19 pandemic, we are keeping our fingers crossed that the worst is behind us and that we can finally move on.
See you in September.
Dick Kaser, Executive Editor