| FEATURES | 
         
           |  21st-Century Approaches to Access and DiscoveryBy Tom Adamich
 | Page 4 | 
         
           |  Empowering a Consortium With Open SourceBy Jennifer Bruneau
 | Page 14 | 
         
           | Using Links and Widgets to Assist Users at the Point of NeedBy Thomas Waters
 | Page 20 | 
         
           |   Top 10 Ways to Make a Document Accessible By Jamie Lin
 | Page 29 | 
         
           | DEPARTMENTS | 
         
           | Editor’s Notes Access for Everyone
  By Dick Kaser
 | Page 2 | 
         
           | Books to Check Out By Celeste Peterson-Sloss
 | Page 26 | 
         
           | Noted & Quoted By Celeste Peterson-Sloss
 | Page 27 | 
         
           | News Desk By Celeste Peterson-Sloss
 | Page 28 | 
           
             | COLUMNS | 
           
             | Building Digital LibrariesMetrics Reveal the Path to User Services Success
 By Terence K. Huwe
 | Page 9 | 
           
             | Practical TechnologyUser Experiences and How to Test Them
 By jessamyn west
 | Page 12 | 
           
             | SPECIAL SECTIONS | 
           
             |   Write for CIL! | Page 11 | 
           
             | EDTECH A Critical Approach to Digital Citizenship
  By Mark Roquet
 | Page 33 |