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Conferences > Computers in Libraries 2005
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The Technology Conference for Information Age Librarians
Computers in Libraries 2005 March 16-18, 2005

Hilton Washington
1919 Connecticut Ave. NWWashington, DC 20009
Conference Overview Final Program Program At-a-Glance [PDF]
Exhibitor List Previous CIL Conferences CIL 2005 Home

General Conference
Friday, March 18th
Track A: Search Engines Track B: People & Tools
Track C: Creative Content Track D: Impact: Today & Tomorrow
• International Ballroom Center
9:00 a.m. - 9:45 a.m.
Delighting the Real User: Personas in Action
Mary Lee Kennedy, Executive Director, Harvard Business School Library
Stephen Abram, Vice President, Innovation, Sirsi Corporation, & President, Canadian Library Association

It is a great challenge to understand and develop information products for the person behind the glass — the real end user. Whether you’re a librarian in community libraries, colleges, academe, or government; a system pro; or a vendor, we all know we still have work to do aligning electronic information experiences with the users’ real behaviors. We cannot insist that they change their behaviors for our portals, OPACs, and products. Through a major study of public library personas, the speakers have used a sophisticated process to identify and develop key personas for public library users and other information-intensive markets. They share their process, findings and tips on how to improve product development efforts and initiatives in virtual libraries and learning portals.
Coffee Break — A Chance to Visit the Exhibits
9:45 a.m. – 10:30 a.m.
Track A: Search Engines
• International Ballroom Center
Hear the latest industry trends, tools, and techniques in the search engine arena from search experts, industry leaders, watchers, and practitioners.

Moderated by Donna Scheeder, Law Library of Congress
Search Engine Update
10:30 a.m. – 11:15 a.m.
Chris Sherman, Associate Editor, Search Engine Watch, & Co-Author, The Invisible Web

This session looks at the trends in the search engine market for 2005. It highlights recent changes in specific Web search engine tools, provides tips about what we should be looking for next year, and discusses the impact for information professionals. Our expert believes that dramatic changes may lie ahead for librarians and information professionals. Come hear his predictions!
Start Your Engines!
11:30 a.m. – 12:15 p.m.
Greg Notess, Publisher, Search Engine Showdown
Ran Hock, Principal, Online Strategies

Our popular panel of search engine creators and experts talks about their engines—what’s new in the way of features and improvements, what’s planned in the near future, and one of the most innovative uses of their product by a client. Get the inside scoop!
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m.
Specialty Engines
1:45 p.m. – 2:30 p.m.
Gary Price, Co-Author,
The Invisible Web, Publisher of
Raul Valdes-Perez, CEO, Vivísimo, Inc.
Jefferey LaPlante, Sr. VP of Sales, Xrefer

This session highlights some of the specialty engines that can supplement your regular SEs. Learn from the horse’s mouth about tips and techniques for improving your search-and-find activities.
Coffee Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m.
Evaluating Search Tools
3:15 p.m. – 4:00 p.m.
Mary Ellen Bates, Bates Information Services

New Web tools—search engines, metasearch engines, catalogs, and directories—meet our eyeballs on a regular basis. Many arrive with a great deal of hype, some of it legitimate, much of it exaggerated. How can we effectively assess Web search tools in order to determine if the tools can stand alongside other Web search essentials? Bates shares the criteria she uses for search tool assessment, as well as helpful methods for evaluating new search tools.
Cool Search Tools & Sites
4:15 p.m. – 5:00 p.m.
Gary Price, Founder, & Search Engine Watch
Tara Calishain, Author,
Web Search Garage & Founder & Editor, ResearchBuzz

Two experts share their secrets and favorites. Join us for a fast-paced session filled with useful tips, tools and the coolest sites!
Track B: People & Tools
• International Ballroom West
Technology may get the attention, but it is people who make that technology work. Technology has enabled us to adopt new services, such as virtual reference, and improve many of our processes. This track looks at how people work together and collaborate to create and share information and knowledge. It highlights various tools, from instant messaging to portals to online communities, and illustrates how these tools are helping libraries of all sizes in all sectors with services, collections, and operations.

Moderated by Hope Tillman, Babson College
Coffee Break — A Chance to Visit the Exhibits
9:45 a.m. – 10:30 a.m.
Web Project Management for Libraries
10:30 a.m. – 11:15 a.m.
Jason A. Clark, Reference/Web Services Librarian, Williams College

Talking to library Web site managers about Web project management often leads to a collective groan. Ad-hoc committees, sporadic project work, and shifting deadlines all make for a difficult management process. What are the particular challenges of a library Web project and what can a Webmaster do to address these challenges? Learn strategies behind successful library Web project management, how new technologies (php and MySQL project tracker application, a team Weblog, etc.) can be applied to project work, and take home practical tips for better managing your projects.
Instant Messaging (IM): Providing Services & Enhancing Communication
11:30 a.m. – 12:15 p.m.
Kristine Ferry, Advanced Technologies Librarian, & Tomalee Doan, Library Director, Kresge Library- Ross School of Business, University of Michigan

IM can be an efficient tool for organizational communication. Speakers discuss how their staff used IM as a new way to control e-mail overload and to communicate effectively internally and with other departments. Using IM as a method of workplace communication presented some political and administrative challenges. Hear about how this technology won over even the most reluctant users and has become a mainstay form of communication for staff.
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m.
OceanNet — Our Unlimited Office Space
1:45 p.m. – 2:30 p.m.
Mei He, Librarian, Christine Matteo, Chief Librarian, & Misun Lyu, Senior Librarian, Ocean County Library

Ocean County Library’s staff intranet has just had a complete makeover. With the vision of being “indispensable,” it is user-friendly, pretty to look at, fun to play with, and, most important of all, improves information sharing a great deal throughout a big system, consisting of more than 500 staff in 20 branch locations. This session provides a tour of the navigation structure, and focuses on the applications it offers (online discussion board, self-maintained staff directory, online forms, search, original artwork), as well as useful tools and tips for other intranets.
Coffee Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m.
Portal Implementation Challenges
3:15 p.m. – 4:00 p.m.
Carol Penne, Senior Librarian, International Monetary Fund
Zachary Wahl, Program Manager, Project Performance Corporation

Designing a portal to work for a diverse set of users can be fraught with competing interests, timetables, and “ownership” issues. Business users, IT management, and information professionals must work together in order to align their often-competing viewpoints and goals. This presentation discusses the issues to be addressed during a portal project and presents best practices to help mitigate such issues. The presenters, who have extensive experience implementing a host of portal solutions, share their lessons learned, their viewpoints on the challenges that must be overcome to build a successful portal, and solid strategies for you to use in your implementation.
Building an Online Community
4:15 p.m. – 5:00 p.m.
Chrystie Hill, Community Coordinator, WebJunction, OCLC
Max Anderson, WebJunction Community Moderator & Educational Services Librarian, SOLINET

Steven J. Bell, Director of the Library, Paul J. Gutman Library, Philadelphia University

Panelists share their experiences as members of WebJunction, an online community for library staff to share ideas, solve problems, take courses, and have fun. They focus on “Read, Learn, and Share” as a model of online community building that supports technology, advocacy, and development for libraries; tools that help library staff acquire and maintain library hardware, software, and systems; use of online community forums and programs for sharing best practices and engaging in discussions with peers and subject experts; expansion of WebJunction with more community topics, involvement, and custom content and programs from partner organizations such as state libraries.

Track C: Creative Content
• International Ballroom East
Content management has become an area rich with creativity! Libraries are pursuing every opportunity to integrate, organize, and manage information objects to create the content, collections, and services that were once only imagined.

Moderated by Julia Schult, Hamilton College

Coffee Break — A Chance to Visit the Exhibits
9:45 a.m. – 10:30 a.m.
Content Deployment Cases
10:30 a.m. – 11:15 a.m.
Barrett Jones, Librarian, International Monetary Fund
Valentina Kalk, Marketing and Rights Manager, Office of the Publisher, The World Bank

The Joint World Bank-International Monetary Fund Library serves the staff of both the World Bank and the IMF in Washington, D.C., and around the world. The library recently implemented organization-wide access to Factiva, an online news service. This session covers the “lessons learned” from this project, including technical solutions and project management tips. The World Bank’s e-Library, a full-text collection of publications and reports for use by subscribing institutions, was inaugurated in 2003. Kalk discusses the challenges of deploying content for an institutional publisher, and the changes needed in workflow, staff skills, technology, and internal organization.
Libraries & Institutional Content Management Systems
11:30 a.m. – 12:15 p.m.
Pam Cabe, Reference Librarian, Wake Forest University School of Medicine
Carol Knoblauch, Product Manager, Open Text Corporation

Based on the need to unify Web sites within a given institution, many universities, colleges and organizations are requiring all departmental Web sites to be converted to an institutional content management system that uses one standard template for the institution. Cabe discusses one library’s conversion to a content management system and institutional template, the issues encountered, lessons learned and solutions. Knoblauch discusses enterprise content management (ECM) — the new killer app. With Gartner adding a Magic Quadrant to evaluate ECM vendors, executives are investigating these tools to manage the unstructured information. IT will be spending billions on technology solutions. ECM provides an extensive suite of tools for collaboration and knowledge management that naturally lends itself to support the objectives of enterprise libraries. Knoblauch helps us to understand the business problems addressed by these technologies and to recognize opportunities to insinuate the information center as an advocate for specialized treatment of intellectual assets.
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m.
Taxonomies and Classifications and Ontologies: Oh My!
1:45 p.m. – 2:30 p.m.
Andrew Podolsky, Senior Ontologist, Convera
Lillian Gassie, Senior Systems Librarian &
Angela Pitts, Taxonomy Specialist, Naval Postgraduate School

Podolsky outlines the current technologies for automated categorization and classification, state-of-the-art practices, and how to find the best combination of solutions that will meet your present and future needs. Gassie and Pitts then describe the process used at the Postgraduate School for integrating the faceted taxonomy into a portal so that content is automatically categorized. They talk about how they are maximizing findability, the ongoing tasks of tweaking both the taxonomy and the tool to ensure precision in auto-categorization, and lessons learned.
Coffee Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m.
Digital and Print: Strategies for Both
3:15 p.m. – 4:00 p.m.
Roy Tennant, User Services Architect, California Digital Library
Richard Kaplan, Director of Libraries, Massachusetts College of Pharmacy and Health Sciences

As we work towards becoming digital libraries, we must develop strategies for making effective content decisions. For example, when can we eliminate print journals or retrospective journal collections in favor of digital? How can we make our print collections more compelling for our users? Tennant and Kaplan provide principles, guidelines, tips, and lessons learned to help you create winning strategies for your clientele by looking at your specific environment as well as external factors and trends.
Innovative Content Access: Academic Case Studies
4:15 p.m. – 5:00 p.m.
David Stewart, Associate Director, Public Services, Molly Barnett, Associate Director, Technical Services, & Craig Cunningham, LAN Administrator, Coy C. Carpenter Library/Wake Forest University School of Medicine

The Carpenter Library is constantly seeking innovative ways to help students, health professionals, faculty, and consumers find the information they need to make better decisions. The library staff present their progress in using Cuadra STAR and Microsoft Access to make faculty-authored publications searchable, including speeches, presentations, and grant information, along with journal articles and book chapters. They also describe how Microsoft Access databases enable the management of electronic journals and textbooks as well as providing a searchable interface for Web site users. This session demonstrates how by utilizing “at hand” software, any library can create an effective and efficient tool for managing e-resources.
Track D: Impact: Today & Tomorrow
• Jefferson Ballroom
Libraries and technology have a great deal in common: Both change lives. As libraries continue to harness technology to develop innovative services and operations and further extend their reach into client communities, the impact of libraries is strengthened. This track broadens our thinking and stretches our imagination by looking at today’s successes and tomorrow’s possibilities.

Moderated by John Latham, SLA
Coffee Break — A Chance to Visit the Exhibits
9:45 a.m. – 10:30 a.m.
Space: The Future Frontier
10:30 a.m. – 11:15 a.m.
Jennifer Kutzik, Information Technology Technician, &
Don Albrecht, Coordinator — Library Technology Services, Colorado State University (CSU) Libraries

In times of shrinking operating funds, it is tempting to plan for a smaller physical library presence in lieu of an expanding virtual presence. This case study from CSU (enrollment 23,000) illustrates a succession of innovative user services, resulting in increased library space dedicated to walk-in patrons. Despite electronic reserves, submission of reference questions online, and external availability of full-text e-journal titles, CSU Libraries gate counts remain strong. Specific technologies coupled with creative use of physical space provide patrons with compelling reasons for visiting the library in person.
Implementing Knowledge Management (KM)
11:30 a.m. – 12:15 p.m.
Christine Holiday, Army Librarian, US Army Defense Ammunition Center

The Department of Defense expects to lose a large number of senior personnel within the next 5 years. When they leave, these personnel will take with them critical “know-how” and experience developed over 30 years and through three wars. This session provides an overview of “Project Exodus,” a knowledge management methodology to harvest and transfer critical knowledge from personnel involved in Operation Iraqi Freedom ammunition reset operations. Learn from their strategies and create your own KM application.
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m.
Portals, Libraries, & Avoiding the Trash Bin
1:45 p.m. – 2:30 p.m.
Melissa Harvey, Computer Science Librarian, Carnegie Mellon University (CMU)

CMU implemented a campus-wide portal in fall 2003. Librarians have been a major part of the effort—collaborating across campus, moving the library to the forefront in the development process. The CMU portal is enabling the libraries to become a more prominent and thriving resource. Since the CMU campus wants everything to be on the desktop, its library staff has developed ways to deliver content as faculty and students travel around the world, while at the same time, meeting their needs at remote campuses in Silicon Valley and Qatar. The CMU portal is evolving into a “meeting place” for the campus community to come together to further their educational goals. This session shares mistakes, lessons learned, as well as tips for successful leadership in content management.
Coffee Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m.
Fit & Well: Technology & Services
3:15 p.m. – 4:00 p.m.
Adrienne Kreger-May, Senior Librarian, Rodale Inc.

Rodale Library shares its fitness regime from technology “workouts” to value added service “exercises.” It illustrates various innovative ways that have been implemented to centralize corporate resources and enhance value to users in all locations. It pays particular attention to balancing and maintaining technological innovations without undermining services and provides strategies for looking at one aspect of a library and knowing that it can be morphed into another library product or service.
Leading-Edge Technologies & Libraries
4:15 p.m. – 5:00 p.m.
Roy Balleste, Associate Law Library Director, Nova Southeastern University Law Library
Perry R. Bratcher, Library Systems Manager, Northern Kentucky University

Is there a place for quantum computers, biometrics, and other leading edge technologies in our libraries and information services? Hear about what’s out there, what the impact could be, and how libraries might harness these technologies in the future.

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