| INSIDE THIS
ISSUE |
| Cover
Story |
Page 1 |
| |
Highlights of ALA 2009 in Chicago |
|
| Customer-Based Marketing |
Page 1 |
| |
Singapore Board Takes Top Honors in 2009 IFLA International Marketing Awards |
|
| Special Report |
Page 4 |
| |
Libraries Change Lives Award Goes to Leeds Project That Serves Autistic Children  |
|
| Ideas for Programs & Promotions |
Page 9 |
| |
November/December |
|
| Spectacles |
Page 9 |
| |
How Pop Culture Sees Librarians |
|
| Book Review |
Page 10 |
| |
The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality |
|
| In The News |
Page 11 |
Volume
23, Number 5 — September/October 2009
