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Magazines > Computers in Libraries > October 2017

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Computers in Libraries
VOLUME 37, NUMBER 8 — October 2017
Computers in Libraries
Complete Coverage of Library Information Technology

This Month: The Library Experience


Tackling the Omnichannel Experience With Customer Journey MappingClick here for FREE full-text version.
By Darlene Fichter and Jeff Wisniewski

Page 4

How to Manage Libtech Innovation With Wardley Value Chain MappingClick here for FREE full-text version.
By Brett Williams

Page 8

Pokémon GO Changed Our Library
By Amanda Costigan, Rachel Seissler, and Brittany Ham

Page 26

Surprise Us: Why Randomness Deserves a Place in Every Library System
By Matthew Goddard

Page 30
Editor’s Notes
Delighting Your CustomersClick here for FREE full-text version.
By Dick Kaser
Page 2
Books to Check Out
By Celeste Peterson-Sloss
Page 21
Noted & Quoted
By Celeste Peterson-Sloss
Page 23
News Desk
By Celeste Peterson-Sloss
Page 24
The Systems Librarian
Elevating Tech Skills for the Cloud
By Marshall Breeding
Page 15

Practical Technology
Hacking Your Shopping, Shopping Your Hacking
By jessamyn west

Page 18
Internet Librarian 2017 Conference Preview Page 12

Write for CIL

Page 20
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