| FEATURES | 
         
           | Blockchain, Cryptocurrencies, and Non-Fungible Tokens: What Libraries Need to KnowBy Cal LaFountain
 | Page 4 | 
         
           | Ask PLD: A Voice-Enabled Information Service for Executive Education at Harvard Business SchoolBy Michael Hemment
 | Page 14 | 
         
           | RFID Technology and Beyond: How Your Library Is Getting SmarterBy Chelsee M. Dickson
 | Page 19 | 
         
           | Universal Design Assessment: We’ve Got a Checklist for That! By Susan Chesley Perry and Jessica (Jess) Waggoner
 | Page 23 | 
         
           | COLUMNS | 
         
           | The Systems Librarian A Technical Checkup for Web Services
  By Marshall Breeding
 | Page 9 | 
         
           | Practical Technology When Low-Tech Works Best: Lessons From Vermont
 By Jessamyn West
 | Page 12 | 
         
           | DEPARTMENTS | 
         
           | Editor’s Notes We’ve Got That Touchless Feeling
  By Dick Kaser
 | Page 2 | 
         
           | Noted & Quoted By Alison A. Trotta
 | Page 28 | 
         
           | News Desk By Alison A. Trotta
 | Page 30 | 
           
             | SPECIAL SECTIONS | 
           
             |   Write for CIL in 2021! | Page 31 | 
           
             | EDTECH Forge of Empires: Teaching Research Skills by Going on a Field Trip to a Past Age
 By Lorette S.J. Weldon
 | Page 32 |