Ron Burns is the Vice President of Global Software Services for EBSCO Publishing. He has been with EBSCO for 8 years and is a veteran in the software industry, having been involved with several web content management and search technology companies throughout his career. EP's GSS team is dedicated to increasing the adoption of EBSCO technology enabled products internationally through Field Engineering, Customer Satisfaction driven creative technical solutions, Delivering customer input directly into the Software Development Lifecycle, and Technology Partnership management. EBSCOhost and EBSCO Discovery Service's search, linking, and integraton technologies power the most-used premium online information resources for tens of thousands of institutions worldwide, representing millions of end-users.