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Conferences > Computers in Libraries 2008
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North America’s Largest Technology Conference & Exhibition for Librarians and Information Managers
Computers in Libraries 2008 April 7 - 9, 2008
Hyatt Regency Crystal City
2799 Jefferson Davis Highway Arlington, VA
Final Program with Presentation Links Speaker List Exhibitor List/Floor Plan
CIL 2008 Wiki InfoToday Blog Coverage Previous CIL Conferences
Internet@Schools East 2008
A CD-ROM is available for purchase through The Digital Record (
The CD-ROM features audio and supplemental materials (such as PowerPoint slides) for many of the sessions at Computers in Libraries.
Orders are shipped approximately 6 weeks after the event.

Speaker Session(s)
[Click on session title to view details.]
Chadwick J. Seagraves M.S.L.S., Library Systems Analyst, Private Academic Library Network of Indiana

Before receiving his M.S.L.S. from the University of Kentucky in 2004, Chadwick Seagraves spent four years working as a Customer Service Team Manager for Gateway Inc. managing teams of up to 30 direct-report, customer service representatives in a call center environment.  During this time he trained hundreds of newly hired employees on the fundamentals of customer service.  While working as a Systems Librarian in a small academic library, and now as a Library Systems Analyst for a state-wide consortium, Chadwick has been working hard to apply the enterprise level strategies and best practices that he learned in the private sector to his experience in the LIS profession.

Sessions by Chadwick J. Seagraves M.S.L.S.
Thursday 04-10-2008 1:30 PM 4:30 PM 20: Customer Service 101 for a 2.0 World

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