| INSIDE
                                THIS ISSUE | 
                      
                        | Cover Story How We Proved Our Library's Value with an
                              ROI Assessment
 | Page 1 | 
                      
                        | How-To Helping African-Americans Across the Digital
                              Divide, One Person at a Time
 |  | 
                      
                            | Feature Everyday Techniques for Promoting
                                 	a Busy Corporate Library
 | Page 6 | 
                      
                        | Special Reports Studying Progressive Libraries: An Adventure
                            in New Zealand
  | Page 7 | 
                      
                        | Ideas for Programs & Promotions May/June
 | Page 10 | 
                      
                            | Spectacles How Pop Culture Sees Librarians
 |  | 
					                        
                            | Book Review The Library's Crisis Communications Planner:
                              A PR Guide for Handling Every Emergenc
 | Page 11 | 
                      
                        | In the News | Page 12 |