Moe Hosseini-Ara graduated from the University of Western Ontario's School of Library and Information Science in 1996. He holds an honours BA in Anthropology from York University and is a motorcycle training instructor in his spare time. Moe has worked in libraries for over 25 years and has held positions as a page, circulation clerk, acquisitions clerk, children's librarian, librarian supervisor and manager. He is currently Director of Service Excellence at Markham Public Library where he has led the organization through numerous innovative and transformational changes. Moe is a regular presenter at library conferences, speaking on RFID, customer service metrics and MPL's award winning Customer Centered Classification system.