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Conferences > Internet Librarian 2010
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North America’s Largest Technology Conference & Exhibition for Librarians and Information Managers
October 25 – 27, 2010
Monterey Conference Center
Monterey, CA
Insights, Imagination & Info Pros: Adding Value
OverviewFinal ProgramFinal Program [PDF]
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General Conference Tuesday, October 26, 2010
Track A:
Innovation, Risk, & Failure
Track B:
User Experience
Track C:
Content Management
Track D:
Digital Services
Tuesday Evening SessionCybertours
OPENING KEYNOTE Adding Value: CIO Insights
9:00 AM 9:45 AM
Mike Ridley, Librarian, University of Guelph
Donna Scheeder, Deputy Chief Information Officer, Congressional Research Service, Library Of Congress
Chris Tonjes, Director, Information Technology, District of Columbia Public Library (DCPL)

Technology and the ever-changing web have enabled librarians and information professionals to transform their environments and services. But what does the future hold? Hear from a panel of chief information officers who have a long history with libraries in the public and academic sectors. Gain insights, stretch your imagination, and spark innovative ideas for adding even more value in your environment.

General Conference Tuesday, October 26, 2010
Track A Innovation, Risk, & Failure

Failure is power. Failure means taking risks and trying something new. We all fail, especially with technology projects, but we never talk about failures. We laud success, praise perfection, and stoke our egos with all of the wonderful things we’ve done. But each of us knows that there was a perfect moment of clarity when we failed — when we learned something from what didn’t work instead of what did. Join our speakers and learn from their failures and share your own so others can learn.

Moderated by Sarah Houghton, Director, San Rafael Public Library
Coffee Break - A Chance to Visit the Exhibits
9:45 AM 10:45 AM
A201 Fail! Learn! Share!
10:45 AM 11:15 AM
Sarah Houghton, Director, San Rafael Public Library
Kimberly Silk, Data Librarian, Martin Prosperity Institute, University of Toronto
Beth Gallaway, Independent Library Consultant, Information Goddess Consulting and Author, Game On! Gaming at the Library
Andrew Shuping, Interlibrary Loan Librarian & Public Services Librarian, Mercer University
Margaret Hazel, Virtual Branch & Innovative Technology Manager, Eugene Public Library

This panel features some of the most spectacular failures in the history of librarianship and the equally spectacular lessons learned as a result. Hear how we’ve failed in creating web portals, effecting change in our institutions, creating effective staff tools, training, getting staff buy-in, and jumping on board with tech trends just a wee bit too early. We are proud that we failed, as it means we were pushing the boundaries of the status quo. Learn from our mistakes, hear what we did wrong, and save yourself from the same spectacular FAILS!

A202 Learning From Failure
11:30 AM 12:15 PM
Bobbi L. Newman, Consultant, writer, Librarian by Day
Matthew Hamilton, IT Director, Anythink Libraries
Chris Freeman, City Librarian, Stockton-San Joaquin County Public Library ALA, PLA, CLA Finance Committee

Failure: We all do it. Failure comes in many shapes and sizes. What can make or break you and your projects is how you respond to failure. No one likes it, but avoiding (or trying to) isn’t the answer either. Taking risks and being willing to fail is just as important as your reactions. This session talks about personal and project failure, reactions, and the lessons you can learn.

Lunch Break - A Chance to Visit the Exhibits
12:15 PM 1:30 PM
A203 Failcamp
1:30 PM 2:30 PM
Moderator: Amy Buckland, eScholarship, ePublishing & Digitization Coordinator, McGill University Library
Krista Godfrey, Web Services Librarian, Memorial University of Newfoundland
Jan Dawson, Project Coordinator & Virtual Reference Librarian, Ask Ontario Knowledge Ontario
Char Booth, E-Learning Librarian, University of California, Berkeley

This interactive session focuses on things that we’ve tried that have failed, and what we’ve learned from the experience. We don’t often discuss our failures in libraryland, and frequently end up repeating the mistakes of our neighbors. Godfrey and Buckland discuss Second Life failures in academic libraries, Dawson talks about the failures of VoIP, and Booth looks at her experiences of using video as a chat reference tool. Bring your stories and share so that our lessons-learned knowledgebase grows!

Networking Break - A Chance to Visit the Exhibits
2:30 PM 3:30 PM
A204 Augmented Reality & Libraries
3:30 PM 4:15 PM
Jaap Van de Geer, Delft Public Library
Erik Boekesteijn, founder and director Doklab, Doklab ShanachieTour
Sarah Houghton, Director, San Rafael Public Library

What is it and how can it be used in the information world? The Shanachies discuss what it is and illustrate some uses. Houghton-Jan describes an original SJPL project using augmented reality and other mobile locationbased tools to connect San Jose residents and visitors to rare and original local history materials. The library is creating walking tours of significant, high-foot-traffic areas of San Jose and connecting these sites with related rare photographs, directories, artifacts, original building plans, and oral histories. By going where the users are, the library has been able to greatly increase the access to and visibility of rare San Jose history materials and to bring history alive.

A205 Videocasting, Innovating, & Creating New Ideas
4:30 PM 5:15 PM
Loida Garcia-Febo, President, Information New Wave
Michael Porter, President, Library Renewal libraryman.com
David Lee King, Digital Services Director, Topeka & Shawnee County Public Library and Publisher, davidleeking.com
Jaap Van de Geer, Delft Public Library
Erik Boekesteijn, founder and director Doklab, Doklab ShanachieTour

This panel talks about the most powerful communication tool: video. They discuss how videos can help libraries and information professionals to expand their consumer audience, e.g., fellow colleagues and library customers; how people turn to online video-sharing websites such as YouTube, Vimeo, and Ustream to stay current about their favorite topics, send videoresumes and analyze hot issues. During the last year, info pros (and others according to Pew reports) have increased their use of video-sharing websites to discuss the latest innovation trends, library-world news, library tours, advocacy campaigns, educational series about financial literacy, and more. Speakers highlight some powerful examples such as the “Angry Librarian,” developed to make a point about good public services; “The Adventures of Super Librarian,” about the many tasks and responsibilities of a public librarian; and Library 101, a video about librarianship in general. They talk about developing video channels and provide tips for innovating through videocasting.

General Conference Tuesday, October 26, 2010
Track B User Experience

Whether you know it or not you're a designer. You can make better decisions and improve library services by embracing this fact. This track starts with some basics of design thinking and continues deeper. It is filled with ideas that will help you create easier to use and more interesting online user experiences.

Moderated by Aaron Schmidt, Principal, Influx Library User Experience & Publisher, walkingpaper.org
Coffee Break - A Chance to Visit the Exhibits
9:45 AM 10:45 AM
B201 User-Centered Website Design
10:45 AM 11:15 AM
Susan Teague-Rector, Web Design Project Librarian, North Carolina State University
Angie Ballard, Web Services Librarian, North Carolina State University
Joe Marquez, Web Services Librarian, Sonoma State University Library

The first presentation provides practical advice for how to run a website redesign in a short time frame and using user-centered methods. It covers how to create goals for the project, scope the project, develop a project plan, ensure that everyone is on board with user research, as well as how to base decisions on research findings rather than opinion. Marquez discusses creating a new look and feel that was distinct from the previous site, implementing Blacklight, a relatively new discovery layer tool making the OPAC more alive and functional. He shares learnings from the redesign process using visual examples of wireframes and notes.

B202 Customer Analysis: Developing Patron Personas
11:30 AM 12:15 PM
Jennifer Koerber, Web Services Librarian, Boston Public Library

Any marketer or web designer will tell you that creating user personas is a great way to target your services, but just how do you do that? What are the steps involved, and how can we narrow the wide variety of people we serve down to 10 or so “types”? Through examples of step-by-step brainstorming and analysis, Koerber walks you through distilling anecdotal and objective information about your users into an appropriate number of patron personas. Utilize your own experience and understanding of your patrons to make tools to help you develop new programs, focus a marketing campaign, or redesign your website.

Lunch Break - A Chance to Visit the Exhibits
12:15 PM 1:30 PM
B203 Applying User Experience (UX) Design
1:30 PM 2:30 PM
John Blyberg, Assistant Director for Innovation and User Experience, Darien Library
Cindi Trainor, Coordinator for Library Technology and Data Services, Eastern Kentucky University

UX is for everyone. Hear how a public and an academic library are changing the way they relate to their patrons through this user-centric design perspective. Trainer discusses how a mid-size academic library is combining UX principles and cross-division collaboration to make its web presence pop. By bringing best practices to LibGuides and soliciting regular usability feedback, the libraries’ UX team has redesigned the OPAC, SFX menu, and the library website itself in anticipation of the university’s move to Drupal. Blyberg’s public library UX department constantly strives to maintain a digital strategy that is right for “right now” while anticipating future needs and trends. It “embeds” itself in all aspects of library activity, making departmental boundaries irrelevant.

Networking Break - A Chance to Visit the Exhibits
2:30 PM 3:30 PM
B204 Content Strategy and Writing for the Web
3:30 PM 4:15 PM
Aaron Schmidt, Principal, Influx Library User Experience & Publisher, walkingpaper.org

The process of how content and features make their way to and get removed from websites impacts their usability and usefulness. This session introduces concepts from the emerging field of content strategy and proposes a plan for assessing what's on your site. Gain insights and ideas for reorganizing your web efforts and communicating more clearly on the web.

B205 How to Use Design Thinking to Enable Innovation in Your Workplace
4:30 PM 5:15 PM
Kimberly Silk, Data Librarian, Martin Prosperity Institute, University of Toronto
Jeffrey Veffer, Partner, v, Brandsential

Innovation and creativity are things we all want to apply in our lives, our jobs and our workplaces. But how do you translate high-level creative thinking and principles of innovation into a tactical action plan that makes a real difference? Join our speakers for a pragmatic session on how to apply the principles of design thinking to enable measurable improvements in customer service and information service delivery. Through the use of scenarios, they provide examples of how harnessing our passion for our work can translate into innovations in our jobs, all in the name of demonstrating clearly the value you and your information centre bring to your organization.

General Conference Tuesday, October 26, 2010
Track C Content Management

The morning looks at personal content management and cloud computing strategies while the afternoon focuses on ebooks. Join the conversation and find out how libraries are dealing with the challenges.

Moderated by Richard P. Hulser, Chief Librarian, Natural History Museum of Los Angeles County
Coffee Break - A Chance to Visit the Exhibits
9:45 AM 10:45 AM
C201 Personal Content Management
10:45 AM 11:15 AM
Gary Price, Co-Founder, INFODocket & FullTextReports

Not only are our organizations challenged in managing their content, but we are too. As information professionals we love to gather and often keep lots of information and content. This session covers some new tools and strategies for digital preservation on an individual scale—something useful for us, but also for our clients!

C202 Cloud Computing: Trend Watch for Libraries
11:30 AM 12:15 PM
Marshall Breeding, Independent Consultant and Founder of Library Technology Guides, Founder of Library Technology Guides

One of the major transitions in technology involves increased adoption of computing models that involve use of hardware and software outside the library. It’s a seminal technology change as important as the shift from mainframes to client/server architectures. We’re hearing more about application service providers, software-as-a-service, storage-as-a-service, and platform-as-a-service. How does OCLC’s global WorldCat platform fit into the mix? What is the difference between public and private clouds? What are the issues for libraries in the deployment of cloud computing in terms of cost, efficiency, privacy, control, and security? Marshall Breeding clarifies the concepts of cloud computing with examples of interest to libraries.

Lunch Break - A Chance to Visit the Exhibits
12:15 PM 1:30 PM
C203 Think Mobile: Ebook Collections
1:30 PM 2:30 PM
Lisa Carlucci Thomas, Digital Services Librarian, Southern Connecticut State University
Holly Tomren, Head of Monograph, Electronic Resources & Metadata Cataloging, University of California Irvine

The exploding popularity of handheld devices challenges librarians to incorporate mobile perspectives and think differently about existing practices. Likewise, the mainstream adoption of ebooks presents new opportunities for libraries to refresh established routines and update collections with mobile in mind. This talk takes a closer look at ebook considerations in the mobile environment and delivers recommendations for developing and managing mobile ebook collections. Topics include selection, formats, devices, and mobile platforms; acquisition models and workflows; cataloging best practices for mobile ebooks, access, management, and more.

Networking Break - A Chance to Visit the Exhibits
2:30 PM 3:30 PM
C204 Patron-Driven Ebook Acquisition
3:30 PM 4:15 PM
Lisa Sibert, Electronic Resources Acquisitions Librarian, University of California Irvine
John Novak, Research Librarian for Comparative Literature, Critical Theory and English, University of California Irvine
Keith Powell, Head, Acquisitions, University of California Irvine
Holly Tomren, Head of Monograph, Electronic Resources & Metadata Cataloging, University of California Irvine

UC Irvine Libraries set about to develop a pilot project for patron-driven acquisition (PDA) of ebooks with the goal of saving money in the collections budget. The pilot was intended to allow ebooks to be purchased for current-year imprints as a means of replacing a portion of the traditional print approval plan acquisitions. As the various e-book provider models were investigated, and as we developed the framework within which the pilot needed to operate, we were met with seemingly  insurmountable obstacles at every turn: from the publishers’ reluctance to release print and electronic  books simultaneously — or at least within a specified embargo period — to the difficulty of integrating a PDA program with the print approval plan to avoid purchasing content in duplicate formats. We would like to share our experiences in the hopes that other libraries will join our efforts to convince e-book publishers and providers to make a patron-driven acquisition of ebooks program more viable for libraries which wish to replace their traditional print approval plans and better serve their user population.

C205 Libraries, Ebooks & Econtent: Conversations
4:30 PM 5:15 PM
Moderator: Chad Mairn, Information Services Librarian, St. Petersburg College
Billy Hoya, Program Coordinator II, University of Houston Libraries
Christina H. Gola, Head of Library Instruction, University of Houston Libraries

This session starts with a short report on an experiment with and comparison of e-readers. The project compared the Amazon Kindle, Sony Reader Touch Edition, and e-reader Apps on the Apple iTouch and experimented with NetLibrary ebooks and Springer ebooks. A facilitated discussion follows and looks at the issues, challenges, and real-world solutions out there today and speculates on what might happen in the next few years.

General Conference Tuesday, October 26, 2010
Track D Digital Services

Libraries continue to push the boundaries designing and delivering innovative services using technologies and every kind of application imaginable— from open source to commercial to legacy.

Moderated by Richard Geiger, Information & News Consultant
Coffee Break - A Chance to Visit the Exhibits
9:45 AM 10:45 AM
D201 Cloud Computing's Impact on Services
10:45 AM 11:15 AM
Roy Tennant, Senior Program Officer, Research, OCLC Online Computer Library Center, Inc.

This session looks at the impact cloud computing technologies and services are having — and will have — on library services, staff, and users. From Amazon’s EC2 service to web services and linked data provided by and for libraries, this presentation provides an overview of technologies and techniques that are enabling entirely new ways of creating and using library services.

D202 Genie or Agile? Innovation, iPhones, & Paging!
11:30 AM 12:15 PM
May Chang, Assistant Director, LibraryTechnology, East Carolina University
John Blyberg, Assistant Director for Innovation and User Experience, Darien Library

University of Maryland has been using the Agile software development approach to rapidly develop and deploy a variety of innovative IT applications in the library. Chang describes projects that include the Wiimote interactive whiteboard, Flash-based applications and websites, mobile computing, and virtual worlds. Blyberg describes Darien’s newest open source and freely available patron notification system that lets users page librarians with a single tap of a touch screen. Pages can be configured to come in on staff PCs, iPhones, iPad touches, iPads, or anything that runs a Growl client, ensuring that someone will answer the call.

Lunch Break - A Chance to Visit the Exhibits
12:15 PM 1:30 PM
D203 Designing New Information Streams for Libraries: Media-Rich Services With iTunes
1:30 PM 2:30 PM
Jason A. Clark, Digital Initiatives Librarian, Head of Digital Access and Web Services, Montana State University Libraries
Bonnie Parks, Technology and Catalog Librarian, Wilson W. Clark Memorial Library, University of Portland

With the rise of an ebooks format and the likelihood that ebooks will be distributed in existing media channels, it has become increasingly important for libraries to participate in our user's common information streams. iTunes is one of these common information streams, but did you know that iTunes can be used to distribute all kinds of media files, including .pdfs? With this capability in mind, MSU Libraries has been utilizing Apple's iTunes software as a content delivery platform to distribute files and university research content. In this session, we'll take you through some working applications from MSU using iTunes, show you how to build iTunes XML that can create a library media landing page, and talk through some of the lessons learned. Come learn how this cross-platform and free software can help you deliver content to your patrons in new and engaging ways.

Networking Break - A Chance to Visit the Exhibits
2:30 PM 3:30 PM
D204 Introducing InfoQuest: Mobile Reference in a Changing Library
3:30 PM 4:15 PM
Ann Schoenenberger, Digital Librarian, Kenton County Public Library SCORE Chapter-34; Foundation Center
Ann S Owens, Information/eResources/Telephone Services Librarian, Sacramento Public Library
Thomas Schmidt, Librarian, Sacramento Public Library

Launched July 16, 2009, as a pilot text reference project, today InfoQuest is going strong, as patrons of more than 50 libraries from all over the U.S. are able to text a question on their mobile phones to a real, live librarian. It is the first collaborative text messaging service, sponsored by Alliance Library System of East Peoria, Illinois, and Web Clarity Software running on the SMS reference software Altarama provides and Gmail. Hear the lessons they’ve learned with this service during the past 2 years.

D205 Learning Commons: Service as a Space
4:30 PM 5:15 PM
Andy Peterson, Head of Library IT, Western Washington University Libraries

In 2008/2009, Western Washington University Libraries created an online learning space using Drupal for students, faculty, and staff to gather, discuss ideas, and share and discuss their creative work. The result has been a unique and lively online space named Viking Village. It has been readily adopted by students, but not by faculty and staff. Peterson discusses the project, the results of a recent assessment, and the place of this space in their service offerings.


Tuesday Evening Session
Rip Van Winkle's Libraries in 2510
7:30 PM 9:30 PM
Ernie Ingles, Vice-Provost & Chief Librarian, University of Alberta
Erik Boekesteijn, founder and director Doklab, Doklab ShanachieTour
Jaap Van de Geer, Delft Public Library
Stephen Abram, Principal, Lighthouse Consulting Inc., SirsiDynix Corporation

Where are libraries going, not just in 3-5 years, but in 500 years? Join our visionary panel; hear their insights then stretch your imagination to see if you can predict what info pros will be doing in 500 years, what new and exciting tools we’ll be using, programs and services we’ll be pursuing, relationships we’ll be building, and lots more. Check out the interview that sparked this program (http://www.vimeo.com/11440203) and create a video/or audio track of a song you would like to contribute to this program.


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