| FEATURES |
Our Virtual Reference
Training Camp: Testing the Players Before Signing
Them On
This library team wanted to get into the
live reference game, but it didn't want to
go in unprepared. So these librarians lined
up three of the major players in the field
and gave them
a real workout over several months. The authors explain who made their "final
cut" and why.
by Tana Elias and Stef Morrill |
Page 10 |
Implementing Virtual
Reference: Hollywood Technology in Real Life
Plenty of articles explain how reference
librarians learn to use chat reference systems.
But this one relates, from an administrative
point of view, how the first virtual reference
project ever undertaken in a law library went
from idea to implementation.
These authors detail why and how they made their choices.
by Roy Balleste and Gordon Russell |
Page 14 |
We
Jumped on the Live Reference Bandwagon, and
We Love the Ride!![[Full Text]](https://www.infotoday.com/pics/ft.gif)
To reach its absent reference customers,
this group wanted to offer live help online.
But it can be hard for a medium-sized library
to offer such a resource-intensive service.
So instead of playing solo, these librarians
hopped up on the 24/7 Reference bandwagon and
joined a collaborative service to beat the
band!
by Glenda Schaake and Eleanor Sathan |
Page 20 |
Managing
a Statewide Virtual Reference Service: How Q
and A NJ Works
If you're wondering how it's possible to
manage a collaborative project as complicated
as statewide, 24/7 virtual reference, read
this article on Q and A NJ. It asks all the
right questions—and gives you the answers
as well.
by Peter Bromberg |
Page 26 |
| COLUMNS |
The View from the Top
Left Corner
You Can't Disintermediate the Great Intermediaries!
by Michael Schuyler |
Page 42 |
The Systems Librarian
Ramblings on the Current Library Automation
Scene
by Marshall Breeding |
Page 44 |
Online Treasures
Is the Reference Librarian Real or Virtual?
by Janet L. Balas |
Page 48 |
Digital Librarianship
Virtual Reference
Service and Disservice
by Péter Jacsó |
Page 52 |
Coming Full Circle
Virtual Reference: What's in a Name?
by Andrew K. Pace |
Page 55 |
| DEPARTMENTS |
Editor's Notes
Here's Your Guide
to VR; Use It to Stay Relevant
by Kathy Dempsey |
Page 6 |
Newsline |
Page 8 |
People & Places |
Page 58 |
| The In Box |
Page 61 |
| SPECIAL
SECTIONS |
ILS Marketplace: CIL's
Quarterly Series on Library Automation Markets
April 2003: Special Libraries
by Pamela Cibbarelli |
Page 33 |
How
to Contribute to CIL |
Page 31 |
| ADVERTISING |
| Library Tech Connection |
Page 69 |
| Index
to Advertisers |
Page 71 |
