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Conferences > Computers in Libraries 2012
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March 21 - 23, 2012
Hilton Washington
Washington, DC
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C304 Bringing Six Sigma to the Library

Friday, March 23, 2012
2:45 PM 3:30 PM
, Director of Library Systems and Technology, University of North Florida

Using the quality management tool Six Sigma, libraries can gain significant process improvement and efficiency by eliminating defects and determining the root causes of process breakdown. Kucsak highlights how the Six Sigma concepts and methodology is helping UNF’s libraries implement change and increase performance.

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