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March 21 - 23, 2012
Hilton Washington
Washington, DC
C304 – Bringing Six Sigma to the LibraryFriday, March 23, 2012 2:45 PM – 3:30 PM Michael W Kucsak,
Director of Library Systems and Technology, University of North Florida Using the quality management tool Six Sigma, libraries can gain significant process improvement and efficiency by eliminating defects and determining the root causes of process breakdown. Kucsak highlights how the Six Sigma concepts and methodology is helping UNF’s libraries implement change and increase performance.
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