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March 21 - 23, 2012
Hilton Washington
Washington, DC
B201 – C3: Customer-Centered ClassificationThursday, March 22, 2012 10:30 AM – 11:15 AM With the decrease in acquisitions of print material and increase in digital content, how can libraries be creative and appealing for their customers? As part of their strategy to improve patron access to collections through merchandising, MPL has created a new organization principal, C3, to emulate a “bookstore” environment. Hear about the concept, user experiences, and productivity increases.
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