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Conferences > Computers in Libraries 2013
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A304 New Face of Reference

Wednesday, April 10, 2013
2:30 PM 3:30 PM
, Associate Dean for Public Services, Illinois State University
, Reference librarian, Monroe County Library System
, Internet Reference Librarian, ASRC Primus (at the Environmental Protection Agency)
, Assistant Library Network Coordinator, ASRC Primus (at the Environmental Protection Agency)
, Research and Instruction Librarian/Science Liaison, Hunter Library, Western Carolina University
, Technical Support Analyst, Hunter Library, Western Carolina University

Stern talks about shared workspace collaboration tools and describes the use of a shared workspace for manipulating multiple media materials and the sharing of real-time workstation screens to understand and demonstrate more sophisticated search methods and to facilitate the mastery of more advanced tools and techniques.While increasing collaboration and interaction at a distance, remote control is also the next step in offering advanced instruction, assistance, and collaboration. The next two presentations include reference librarians who partnered with a library technical support analyst and a vendor to develop a tablet-based app and a mobile app to extend reference service. The last talk focuses on how an ask-a-librarian service leverages the time and expertise of EPA librarians across the country to present a unified service to all EPA staff. It shares lessons learned during the last 3 years and future plans.

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