| Don’t do it.
 Don’t click on links in any e-mail messages you 
                          receive that ask, or demand, that you update credit 
                          card, bank, Social Security, or other financial information 
                          or verify your password at eBay, PayPal, or other e-commerce 
                          Web sites. If you do, in all likelihood you’ll 
                          wind up spending many tedious hours trying to recover 
                          your stolen identity. You may have heard all this before, but many people 
                          still have not. Identity theft via bogus e-mail links, 
                          or “phishing,” is escalating, with criminals 
                          becoming ever more brazen and sophisticated in their 
                          online schemes to trick people into revealing their 
                          personal information. Warn anybody you know who uses a computer about this, 
                          particularly those who may not be as savvy as you. If you’ve noticed an increase in these assaults 
                          lately, you’re right. The number of phishing attacks 
                          against e-mail users has been doubling every 2 months, 
                          according to the Anti-Phishing Working Group (http://www.antiphishing.org). People do get scammed. Phishing messages that appear 
                          to be sent by trusted companies dupe 3 percent of the 
                          people who receive them, according to a survey by Gartner, 
                          Inc. Last year, phishing cost U.S. banks and credit 
                          card companies $1.2 billion. These costs are ultimately 
                          passed on to you, the consumer. The tricksters are getting trickier. One of the newest 
                          scams involves “context-aware” phishing, 
                          according to Markus Jakobsson, a cybersecurity expert 
                          at Indiana University School of Informatics. The e-mail 
                          message makes it seem that it must be legitimate because 
                          of the knowledge about you or your work or personal 
                          relationships that it contains. The e-mail might seem to come from your boss or a trusted 
                          colleague warning you of a new Internet security threat 
                          involving your specific credit card company or bank 
                          and telling you to go to its Web site to change your 
                          password. Just to be “helpful,” the sender 
                          provides you with a link in the e-mail message. But if you click on the link, you’ll be taken 
                          to a bogus Web site that looks just like the legitimate 
                          Web site. You thus won’t think twice about typing 
                          in your login name and current password, thereby allowing 
                          the scammer to charge your credit card or empty your 
                          bank account. With these as well as more garden-variety phishing 
                          e-mails that appear to come from the company itself, 
                          the most commonly named companies, in order, are Citibank, 
                          eBay, U.S. Bank, and PayPal, according to the Anti-Phishing 
                          Working Group. But customers of other well-known companies 
                          are being targeted too, including AOL, Lloyd’s, 
                          Wells Fargo, and VISA. Most legitimate businesses (such as the ones mentioned 
                          in the previous paragraph) won’t ask you to verify 
                          your financial information in an e-mail message. (A 
                          few legitimate companies may still do this. They should 
                          stop.) Another new phishing scam doesn’t even require 
                          you to click on a link in an e-mail message. It takes 
                          advantage of security vulnerabilities within Windows 
                          to trigger a “script” within the e-mail 
                          message that changes how Microsoft Internet Explorer 
                          reads Web addresses. You think you’re going to 
                          your bank or credit card company’s Web site by 
                          typing in its address or using a “Favorites” 
                          link, but the script insidiously takes you to the scam 
                          site. All this might make you want to toss your computer 
                          into the nearest toxic waste dump and go back to writing 
                          letters with a quill pen. But it’s easy to protect 
                          yourself. First, never—repeat, never—click on a link 
                          in an e-mail message that purports to take you to a 
                          Web site where you store personal financial information. If you want to update your credit card, banking, or 
                          similar information on the Web, go to your Web browser. 
                          Type in the Web site’s address yourself or use 
                          a Favorites or Bookmarks link that you previously created 
                          yourself. Second, keep your antivirus and firewall software up-to-date 
                          (you are using these protections, right?). Norton AntiVirus, 
                          for instance, automatically disables the Windows Scripting 
                          Host, which creates the vulnerability allowing nefarious 
                          scripts within e-mail messages to do their dirty work. 
                          Don’t forget to keep Windows up-to-date as well 
                          with Microsoft’s security patches. Finally, consider additional software solutions. Browsers 
                          other than Microsoft Internet Explorer are less vulnerable, 
                          as are e-mail programs other than Microsoft Outlook 
                          or Microsoft Outlook Express. The next version of the e-mail program Eudora Pro (http://www.eudora.com) 
                          will include anti-phishing protections. Opaque (http://www.privacyinc.com) 
                          creates virtual e-mail addresses, protecting your real 
                          e-mail address. SpoofStick (http://www.corestreet.com/spoofstick) 
                          makes it easier to spot a fake Web site if you’re 
                          using Microsoft Internet Explorer or Mozilla Firefox. Reid Goldsborough is a syndicated columnist and author 
                        of the book Straight Talk About the Information Superhighway. 
                        He can be reached at reidgold@comcast.net 
                        or http://www.reidgoldsborough.com.
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