Users and the Library Experience
by Dick Kaser
For those of you without a smartphone handy at the moment, I will not keep you in suspense. The Quick Response (QR) code on the cover of this issue is 21st-century bar-code-speak for the magazine’s catalog record.
When you aim a smartphone equipped with the proper app at the QR code and click a photo, the app will decipher the code on the cover and display it on your phone’s screen as the following:
Computers in Libraries
Publication year(s): 1989 to present
Author/Editor: Victoria Cox Kaser, Richard T. Kaser
Publication type: Journal
Publisher: Information Today, Inc.
Clever, possibly; convenient certainly. But most of all, this kind of technology opens up all kinds of possibilities for libraries to deliver services in the way new generations of tech-savvy users demand.
In her column this month, Donna Ekart approaches the topic of QR codes and mobile devices head-on. But are your users ready? And how good are your digital services?
The authors joining us from around the world for this month’s issue about Libraries and the User Experience report on projects that were based on an evaluation of user needs, perfected with user feedback, or borne out by user-based analytics.
As a result, much of the issue is about how the global/mobile movement is affecting library services and potentially altering the entire library experience.
So it’s time to put your phones down now, and read on …
Dick Kaser, Executive Editor