|
The
Global Conference and Exhibition on Electronic Information & Knowledge
Management
InfoToday
2003
KnowledgeNets
2003
| Tuesday,
May 6th |
| InfoToday
2003 Opening Keynote [West
Ballroom] |
 Putting
Ideas to Work
9:00
a.m. – 10:00 a.m.
Larry
Prusak, Consultant, Researcher, & Author
Information
professionals and knowledge managers are uniquely positioned to
be thought-leaders within their organizations. One key to innovative
leadership is knowing how to choose the right ideas to implement—and
then making them happen. Drawing on more than two years of research,
Larry Prusak, a leading-edge consultant and researcher will discuss
where new ideas come from, how to evaluate which ideas are worth
pursuing, and customizing ideas to suit an organization’s unique
needs. Hear how to determine when to adopt a new idea aggressively
and how to be effective in promoting new ideas within your organizational
structure.
Larry
Prusak has extensive consulting experience, within the U.S.
and internationally, in helping firms leverage and optimize their
information and knowledge resources, and has authored several
books and numerous articles on knowledge and information management.
His latest book, What’s the Big Idea: Creating and Capitalizing
on the Best Management Thinking, is due out in May 2003.
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Networking
Break — Grand Opening of Exhibit Hall
10:00
a.m. – 10:45 a.m. |
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Tuesday,
May 6th — Track
C: Knowledge Communities [Mercury
Ballroom]
Bringing people and teams together
around the globe is crucial to many successful business ventures.
This track focuses on knowledge and collaboration strategies for
building and supporting strategic communities— communities of practice
(COPs), and communities of interest (COIs).
Moderated by Rebecca Jones, Dysart & Jones
Associates |
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Session
C101 — Strategic Communities of Practice: Leveraging Knowledge
Capital
10:45
a.m. – 11:30 a.m.
Deb Wallace, Learning Architect, Clarica, a Sun Life Financial
Company, &
Hubert St. Onge, CEO, Konverge Digital Solutions Inc.; Executive
Vice-President, Strategic Capabilities, S.A. Armstrong Limited
As forums for knowledge creation, strategic communities are closely
aligned with company priorities and fueled by a highly committed
membership. Knowledge Capital Initiative, Clarica’s strategic community
development process, has shortened the time to launch a virtual
community from 6 months to 3 weeks. Learn how Clarica develops its
strategic communities from the practitioner who put the program
in place. |
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Session
C102 — Leadership in the Connected Economy
11:45
a.m. – 12:30 p.m.
Ross Dawson, CEO, Advanced Human Technologies, & Author
of Living Networks
Connectivity through e-mail, Internet, cell phones, and now a whole
suite of emerging technologies, including XML, Web services, and
peerto-peer, is literally bringing networks to life. The resulting
“flow economy” rooted in flow of information, ideas, and knowledge
requires new ways of working based on collaboration, integration,
and transparency. The winners in this emerging economy will be those
who lead their customers, suppliers, and partners into effective
approaches to collaborative, networked business. This session is
filled with practical advice on how to succeed in this rapidly unfolding
environment. |
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Lunch
Break — A Chance to Visit the Exhibits
12:30
p.m. – 2:00 p.m. |
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Session
C103 — The kCafé: Collaborating, Sharing, and Creating
Knowledge
2:00
p.m. – 2:45 p.m.
Charlene Hutt, Manager, knowledgeCafe, Bank of Montreal
The kCafé is an innovative project the Bank of Montreal is
supporting to involve all employees in KM. The kCafé
offers both a physical and virtual collaborative workspace, research
facilities, and a place to store knowledge online for reuse. It
encourages cultural change management and showcases new technologies
in the bank, i.e., e-books, interactive TV, Web meetings, and e-learning
initiatives, which are all highlighted in this case study of KM
in action. |
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Networking
Break — A
Chance to Visit the Exhibits
2:45
p.m. – 3:15 p.m. |
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Session
C104 — Building the KM Network: Best Practices, Tools and Techniques
3:15
p.m. – 4:00 p.m.
Cliff Figallo and Nancy Rhine, Authors of Building
the Knowledge Management Network
Drawing on 30 years of experience managing the social and business
aspects of online community, as well as research on the best current
examples of online knowledge sharing, this session is filled with
practical ideas, strategies, and real-world examples. It describes
how staff members, consumers and partners—effectively conversing
via the Net—can supercharge innovation and speed adaptation within
organizations, and how this can provide competitive advantage in
today’s unpredictable and fast-changing marketplace. |
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Session
C105 — Virtual Communities: Successful Practices Discussion
4:15
p.m. – 5:00 p.m.
Bob Newhouse, Senior Strategy Advisor, & Darcy Lemons,
KM Project Manager, American Productivity & Quality Center
Most research indicates that face-to-face interaction among community
members is vital. But given today’s budget realities and geographic
dispersion, what are the best practices that maximize the effectiveness
of virtual communities and energize their activities? This interactive
group discussion begins with an outline of best demonstrated practices
in virtual communities and is followed by open discussion where
you can share your questions, thoughts, approaches and lessons learned.
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Tuesday,
May 6th — Track
D: Knowledge Management Tools
[Rendezvous
Trianon]
The tools and technologies that support knowledge initiatives make
up one of the major keys to organizational success. This series
of sessions focuses on portal strategies, working applications,
knowledge architecture, and knowledge maps.
Moderated by Stephen Abram, Micromedia ProQuest |
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Session
D101 — Portal Frameworks for KM Initiatives
10:45
a.m. – 11:30 a.m.
Cindy Gordon & Jose Claudio Terra, Helix Commerce
International, & Authors of Realizing the Promise of Corporate Portals
The explosive growth of the corporate portal market has unleashed
a new opportunity for KM professionals. The speakers share their
recent global research of Fortune 500 companies implementing corporate
portals and highlights of their approaches and implementation experience.
They also discuss content management and distribution, organizational
practices to optimize success, lessons learned, and benefits realized. |
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Session
D102 — KM Success with Enterprise Portals
11:45
a.m. – 12:30 p.m.
Heidi Collins, Knowledge Officer, Air Products and Chemicals
Inc.
The enterprise portal can provide the technology to bring people,
processes, and content together and support knowledge initiatives.
This session looks at bringing structure, relationships, organization,
and patterns to enterprise portal solutions. Topics covered include
organization structures, human expertise, enterprise portal and
related technologies, knowledge maps, and more. |
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Lunch
Break — A Chance to Visit the Exhibits
12:30
p.m. – 2:00 p.m. |
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Session
D103 — Knowledge Architecture: People, Skills, Roles, Services,
and Tools
2:00
p.m. – 2:45 p.m.
Tom Reamy, Knowledge Architect, KAPS Group
Knowledge architecture creates the intellectual infrastructure that
provides the foundation for KM and e-learning initiatives and departments.
This session looks at how to create a knowledge architecture team,
the requisite skills and technology, and how to integrate the team
into the organization. Drawing on his experience heading up a knowledge
architecture consulting firm, Tom Reamy provides the framework to
guide those who want to implement knowledge architecture initiatives
within their enterprise. |
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Networking
Break — A
Chance to Visit the Exhibits
2:45
p.m. – 3:15 p.m. |
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Session
D104 — Tools Tutorial: Inxight
3:15
p.m. – 4:00 p.m.
This session features an in-depth look at Inxight tools and solutions
for automating the discovery and delivery of enterprise-wide text
data. Using real-world examples, Inxight provides an inside look
at how organizations are working with Inxight to access, organize,
understand, and effectively use the vast—but previously untapped—amounts
of unstructured data available to them. This practical informative
session shares tips and strategies for effective implementation
and details upcoming enhancements and features. |
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Session
D105 — Measuring Knowledge-Sharing Behavior: The Kismet Approach
4:15
p.m. – 5:00 p.m.
Matt Etzell, Senior Manager, Thomson Legal and Regulatory
Knowledge Sharing, &
Kris Kindem, Knowledge Architect, Thomson Legal and Regulatory
Measuring
your organization's knowledge sharing behavior is key to KM success.
This session walks through a Knowledge Sharing Metrics Tool
process, a deep and wide analysis designed to pinpoint an organizations
KM readiness level based on individual knowledge sharing behaviors.
The KSMT process provides a baseline understanding of your organization's
knowledge sharing culture to use to chart a course for your organization,
and points out ways to make organizationally-appropriate investments
in KM technology, systems and processes. |
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| Wednesday,
May 7th |
BREAKFAST
WITH THE BRASS [Trianon
Ballroom]
7:45
a.m. – 8:45 a.m.
Join
Roy Martin, President & CEO, Dialog, Kate
Noerr, CEO MuseGlobal, and Pat Summers,
CEO, SIRSI for breakfast and a lively, interactive question-and-answer
session. Moderated by Marydee Ojala, Editor of ONLINE Magazine and
industry watcher, this breakfast panel session offers you a chance
to find out what the top brass are thinking, what their plans are
for the future, and where the industry is headed. Roving microphones
will encourage InfoToday 2003 attendees to speak up, ask questions,
and be heard in this unique forum. (Questions for the panelists
may also be submitted in advance, on Tuesday, May 6, at the Information
Today, Inc. booth in the exhibit hall.) Open
to InfoToday 2003 conference attendees. |
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| InfoToday
2003 Opening Keynote [Trianon
Ballroom] |
 New
Directions in Search: The Google Experience
9:00
a.m. – 10:00 a.m.
Craig
Silverstein, Director of Technology, Google, Inc.
Best known
for its colorful logo and well-known simple search screen, Google
is experimenting with new forms of search and new definitions
of information retrieval. Craig Silverstein explains these new
directions and discusses their potential impact on information
professionals, knowledge managers, and the library community.
Craig
Silverstein is the Director of Technology at Google. He was
the first employee hired by Google’s founders and created many
of the original IT components that supported Google’s deployment
and growth.
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Networking
Break — Opening of Exhibition
10:00
a.m. – 10:45 a.m. |
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| Wednesday,
May 7th — KnowledgeNets 2003 Keynote
[Rendezvous
Trianon]
|
The
Strategic Context for Communities of Practice
10:45
a.m. – 11:45 a.m.
Hubert
St. Onge, CEO,
Konverge Digital Solutions Inc.; Executive Vice-President, Strategic
Capabilities, S.A. Armstrong Limited
Communities
of practice have to be an integral part of a knowledge strategy
to increase productivity and innovation in an organization. A knowledge
strategy without communities lacks the exchange dimension that enables
the flow of knowledge across the enterprise. Weaving communities
of practice across the organization complements the formal accountability
hierarchy and enhances the long-term performance of an organization.
Hubert St. Onge uses real-world examples to illustrate how communities
fit within an effective knowledge strategy and have a positive impact
on performance and innovation. |
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Wednesday,
May 7th — Track
C: Innovation & Knowledge Networks [Rendezvous
Trianon]
This track focuses on KM and
innovation with sessions on the concepts and applications of social
network analysis in KM and innovation, best practices of KM in driving
innovation, expert knowledge networks and systems, and sustaining
innovation.
Moderator:
Deb Wallace, Clarica |
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Session
C201 — Tapping Social Networks to Leverage Knowledge & Innovation
12:00
p.m. – 12:45 p.m.
Patti
Anklam, Knowledge Management Consultant, Hutchinson Associates
In today’s business world, “social capital” is becoming a key indicator
of a company’s potential success, and diagrams produced by social
network analysis tools consistently spark “ah-ha’s” in management
circles. This session highlights Patti Anklam’s experience using
social network analysis in a major corporation, some of the “ah-ha’s”
she has facilitated, and provides insights into some new ways of
looking at networks. She discusses the benefits of using social
network analysis as a diagnostic tool to assess and present KM solutions
in the context of real business problems. |
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Lunch
Break — A Chance to Visit the Exhibits
12:45
p.m. – 2:00 p.m. |
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Session
C202 — Building Knowledge-Based Alliances
2:00 p.m. – 2:45 p.m.
Salvatore Parise, Senior Consultant, IBM Institute for
Knowledge-Based Organizations
Alliances are a critical mechanisms for an organization to
learn and acquire knowledge resources to complement its internal
capabilities. While the variety of alliances in today's business
environment is great, one constant remains: the importance of information
and knowledge management in maximizing the value that organizations
retain from partnerships. Simply put, sourcing innovation means
sourcing knowledge. Most organizations lack a systematic ability
to learn from, and about, the partnering process. Among the many
important considerations that enter into partnering decisions and
practices (e.g., portfolio value, cost of ownership) the optimization
of learning and knowledge transfer is perhaps the most poorly understood.
Using examples from his research, our speaker discusses how to use
knowledge to help build external alliances, and how to take better
advantage of strategic alliances by focusing on how knowledge gets
shared across organizational borders. |
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Networking
Break — A
Chance to Visit the Exhibits
2:45
p.m. – 3:15 p.m. |
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Session
C203 — Best Practices in Using KM to Drive Innovation
3:15
p.m. – 4:00 p.m.
Kimberly Lopez,
Senior KM Consultant, & Darcy Lemons, KM Consultant, American
Productivity & Quality Center
Hear how best-practice organizations such as
3M, Boeing, and World Bank have leveraged collaboration and knowledge
sharing to support innovation and impact the business results within
their organizations. This case study features the findings of the
APQC consortium benchmarking study, which focused on knowledge management
and innovation. It discusses how best-practice organizations enabled
their innovation process with KM principles and practices to create
a knowledge-sharing culture. |
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Session
C204 — Managing for Sustainable Innovation
4:15
p.m. – 5:00 p.m.
Mark W. McElroy, President
& CEO, Macroinnovation Associates, LLC, & President, Knowledge Management
Consortium International (KMCI)
By formalizing the dynamics of innovation on an enterprise-wide
basis, an organization can dramatically improve its performance
in the marketplace, as well as the strength of its balance sheets.
This session provides a summary of competing views on how to manage
innovation, looking at what it means to achieve enterprise-wide
innovation, and what it means for an organization to achieve sustainable
levels of innovation. The management implications of adaptive systems
theory relative to innovation are also examined. |
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Wednesday,
May 7th — Track
D: Knowledge Metrics & ROI
[Nassau]
Measuring impact and value as well as providing
return on investment is critical—and challenging—for KM programs.
The sessions in this track suggest ideas, strategies, and examples
to meet this challenge.
Moderator: Donna Scheeder, Congressional Research
Service |
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| Session
D201 — KM Metrics & Management Consulting
12:00 p.m. – 12:45 p.m.
Robert Armacost, Director of Knowledge Management,
Bain and Company
Bain and Company, a management consulting firm based in Boston,
has demonstrated strong leadership implementing successful KM
programs and systems. Bain's Global Experience Center and Bain
Virtual University have re-invented the way its consultants work
and learn. Bain has developed a detailed framework for understanding
the impact of its KM programs on the company, and this session
describes research that Bain is leading to measure these impacts
and explores metrics Bain uses to promote knowledge sharing and
overcome the cultural barriers to sharing inside a company.
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Lunch
Break — A Chance to Visit the Exhibits
12:45
p.m. – 2:00 p.m. |
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Session
D202 — Justifying COPs: Case Study
2:00 p.m. – 2:45
p.m.
Richard
Azzarello,
Reality Consulting
Mark
Goldstein,
President, International Research
Center
This session describes the challenges faced by a community of practice
(COP) leader in justifying the community's value to the organization.
Facing increasingly more short-sighted traditional financial justification
requirements to keep the community going, the leader had a major
insight and turnaround of the dilemma when the community was viewed
as en efficient market for knowledge exchange. The value of the
"goods and services" that are "bought and sold"
in this marketplace became apparent to all. This session shares
insights, strategies, and ideas for justifying COPs. |
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Networking
Break — A
Chance to Visit the Exhibits
2:45
p.m. – 3:15 p.m. |
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Session
D203 — Establishing ROI from Idea Management Programs
3:15
p.m. – 4:00 p.m.
Mark Turrell, CEO, Imaginatik Research & Boris Pluskowski,
Senior Consultant, Imaginatik Research
Using a host of practical examples and case studies from companies
such as Bristol-Myers Squibb, Cadbury-Schweppes, and Mott’s Apples,
this session illustrates current best practices in dealing with
participants of online idea management systems—from user interfaces
and necessary communications to reward structures—and details how
lessons learned can be used in other KM-type applications. It discusses
how idea management fits into a KM infrastructure, the various roles
that people play in a collaborative user community, and how to tailor
internal marketing and structure internal reward mechanisms to achieve
maximum participation and results from the user community. |
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Session
D204 — Transparency, Financial Markets, and Intellectual Capital
4:15
p.m. – 5:00 p.m.
Ross Dawson, CEO, Advanced Human Technologies, & Author of
Living Networks
Transparency
in the business world is being driven by the ever-freer and swifter
flow of information through the networks, as well as regulatory
shifts and investor demands. New standards for financial reporting
such as XBRL allow investors and financial institutions to analyze
and aggregate information in new ways, giving renewed impetus to
the reporting of nonfinancial data. Investors, regulators, and public
companies are helping drive intellectual capital reporting into
its next phase. |
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| Thursday,
May 8th |
| InfoToday
2003 Opening Keynote [Trianon
Ballroom] |
 The
Digital Copyright Agenda
9:00
a.m. – 10:00 a.m.
Marybeth
Peters, Register of Copyrights and Director, U.S. Copyright
Office
The last
decade has seen numerous changes in domestic and international
copyright laws, and the U.S. Copyright Office has been at the
forefront of the debates and legal battles shaping the digital
copyright agenda. Drawing on nearly a decade of experience as
Register of Copyrights, Marybeth Peters will discuss the changes
and their success, as well as the continuing challenges facing
users, producers, and lawmakers in the years ahead.
Marybeth
Peters has served as the United States Register of Copyrights
since 1994, and formerly she was Policy Planning Advisor to the
Register. She is the author of The General Guide to the Copyright
Act of 1976, and a recognized expert on intellectual property
and copyright law.
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Networking
Break — Opening of Exhibition
10:00
a.m. – 10:30 a.m. |
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Thursday,
May 8th — Track
C: Knowledge Strategies & Tools [Nassau]
These sessions provide two
different perspectives of organizations and ideas for managing knowledge
and content, sharing practical examples, applications for content
management tools, and case studies.
Moderator: Patti Anklam, Hutchinson Associates
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Session
C301 — Knowledge Management at the Library
10:30
a.m. – 11:15 a.m.
Christina
Stoll, Knowledge Management Specialist, North Suburban
Library System
Debbie Taylor, Electronic Resources Project Manager, North Suburban Library System
Libraries are in the knowledge business. Daily, libraries capture,
organize, and share knowledge. The Chicago-area North Suburban
Library System, a multi-type consortium of over 650 libraries
embarked on its own KM initiative working with American Productivity
& Quality Center. Their vision was to increase the capacity of
the organization, enrich the benefits of service to library members
and their communities, and model a KM effort for member libraries.
Hear about the process of starting a KM Initiative at a library
system, learn about the projects they’ve undertaken, and gain
some critical insights into the importance of KM to libraries.
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Session
C302 — Can a Computer Program Build a Good Taxonomy?
11:30
a.m. – 12:15 p.m.
Marcia
Morante, President, Knowledge Curve, Inc.
Taxonomy
development is a labor-intensive, time-consuming, critical task
for any content or knowledge management initiative. Recently, some
software products have been claiming to lessen this burden. This
session examines the products and tools currently being marketed
in this space, compares and evaluates their outputs, and measures
them against knowledge structures that are intellectually produced.
Classification capabilities are also covered since taxonomy creation
and categorization software are typically packaged together. |
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Lunch
Break — A Chance to Visit the Exhibits
12:15
p.m. – 1:30 p.m. |
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Content
Management Symposium [Trianon
Ballroom]
1:30
p.m. – 5:00 p.m.
CLICK
HERE for details. |
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Thursday,
May 8th — Track
D: Retaining Knowledge [Mercury
Ballroom]
Workers packing their briefcases
to head for greener pastures, moving from one project to the next,
lost due to downsizing, or simply retiring after a career of service
have left organizations scrambling to recover their knowledge and
experience. The two sessions in this short track suggest insights,
strategies, and working examples of organizations that have developed
methods for retaining this knowledge.
Moderator: Hugh McKellar, KMWorld Magazine
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Session
D301 — Retaining Valuable Knowledge: Proactive Strategies to
Deal with a Shifting Workforce
10:30
a.m. – 11:15 a.m.
Darcy
Lemons, KM Project Manager, American Productivity & Quality
Center
How do best-practice organizations retain valuable knowledge when
people move on to other organizations, other projects, or retire?
This session highlights key findings and best practices from APQC’s
recent best-practice study. Attendees will understand how and why
these bestpractice organizations develop a strategy for knowledge
retention, how they identified the critical-to-capture knowledge
and methods used to capture and transfer it. |
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Session
D302 — Continuity Management: Preserving Corporate Knowledge
and Productivity When Employees Leave
11:30
a.m. – 12:15 p.m.
Hamilton Beazley, Chairman, Strategic Leadership Group
Based
on the new book of the same title, one of the authors details the
“why” and “how” of continuity management, a synergistic partner
of knowledge management, implemented to ensure that critical operational
knowledge is not lost with departing employees, but is preserved
both for their successors and for KM transfer throughout the organization.
This session describes the continuity management process and outlines
how to identify, harvest, preserve, and transfer knowledge between
incumbent and successor employees. |
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Lunch
Break — A Chance to Visit the Exhibits
12:15
p.m. – 1:30 p.m. |
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Content
Management Symposium [Trianon
Ballroom]
1:30
p.m. – 5:00 p.m.
CLICK
HERE for details. |
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