Conference • Wednesday, November 8th
TRACK A: SYSTEMS AND THE WEB • TRACK B: BUILDING AND SUPPORTING VIRTUAL COMMUNITIES
TRACK C: eROLES & CAREERS • TRACK D: KNOWLEDGE MANAGEMENT
|PreConference – Sunday, Nov. 5th||General Conference – Monday, Nov. 6th|
|Internet@Schools – Sunday, Nov. 5th||Monday Evening – SCOUG Session|
|Internet@Schools – Monday, Nov. 6th||General Conference – Tuesday, Nov. 7th|
|PostConference – Thursday, Nov. 9th||Tuesday Evening – Exciting Election Event|
|Hands-on Cybertours & Cybercruises||General Conference – Wednesday, Nov. 8th|
|Register Online||Registration Form [PDF]||Home|
SYSTEMS AND THE WEB [Bonsai Ballroom]
The third day of the WebWizard’s Symposium focuses on Web-based systems which create the infrastructure and solid platforms to support the flow of information in libraries and information services. Join us to hear about real world examples and ideas for the future.
looks at recent development projects within IT at Silkeborg Public Library,
Denmark. It focuses on the roles, competencies and relationships
involved in two projects: "Netnavigator" and "Librarian at Your Service."
"Netnavigator" is an online-service with possibilities of direct contact
via video, screen-sharing, microphone, chat and mail. "Librarian at Your
Service" is a cooperation between three different public libraries, servicing
people from all over the country outside normal opening hours. The project
evaluates new means of cooperation and distance-working.
Although most libraries
do not perform electronic commerce with their Web servers, many do need
to provide sensitive and confidential content to their authorized users,
yet prevent unauthorized access. Learn how to make your Web site more secure
and how to protect confidential and proprietary data in a Web environment.
Some of the topics covered in this workshop will include an introduction
to the PKI (Public Key Infrastructure), X.509 Digital Certificates, SSL
(Secure Sockets Layer) and how to implement these technologies in a Web
10:45 a.m. -
libraries have now made at least a partial transition to Internet delivery
of their collections, catalogs, and course reserves. What happens now as
patrons do their research from home via the Internet? “Popup videos” of
interviews with librarians, systems personnel, and patrons from a half-dozen
of America’s universities will allow you to see and hear what’s going right
and what must change as libraries make the switch from “face-to-face” to
”keyboard-to-keyboard.” This multimedia presentation is a virtual tour
of university libraries from across the U.S. and includes discussions of
electronic course reserves, filtering, and the challenge of delivering
reference services to patrons who may never come to the library building.
12:15 p.m. -
(IT) departments in many organizations are exploring alternative ways to
support the growing demand for system management resources. The general
availability of Web-based systems makes outsourcing system services an
interesting option. Application Service Providers (ASPs) host specialized
systems, providing the hardware, software, network and security infrastructure
along with system administration and database administration services.
Industry analysts recognize the trend to utilize ASP services as a cost
effective option for system support. In the last year, several library
automation vendors have become ASPs by offering their solutions on a subscription
basis. The ASP model is more generally available from service organizations
that integrate multiple products and applications in a secure environment
to support specialized business communities. What is an ASP? Why are organizations
considering ASPs? What types of applications are available with the ASP
model? How are ASP services offered?
This session addresses
several issues: digital projects and the one stop borrow vs. buy decision.
The first speaker discusses sharing information about a wide range of digital
projects and identifying the knowledge and technical skills needed within
the library community to develop these projects. She illustrates how the
ARL Digital Initiatives Database is working to achieve knowledge sharing
in this area. The second speaker
moderated by Hope N. Tillman, Babson College, and Walt Howe,
An essential element
to building community is the exchange or transfer of information on two
levels, where visitors come and find useful information on the site and
visitors give you and other visitors something as well, making the exchange
of information a collaborative effort. This session looks at tools for
building communities and enhancing the exchange of information.
It’s no accident
in our knowledge-based society that collaboration environments are a key
trend in information sharing and virtual interaction. This session reviews
the new waves of technologies used to support these activities, focuses
on collaboration software — what it is and who is using it — and provides
real world examples of its use.
10:45 a.m. -
examines the role of virtual communities and collaboration in information
centers and knowledge management initiatives as the prerequisite for building
collaborative communities. It highlights the information center as a venue
for intellectual discourse and the extension of that role to interactive
library systems, using case studies and demonstrations of relevant applications.
12:15 p.m. -
in the best of virtual communities. Systems fail at the worst times, one
browser won’t talk to another, and hackers and attackers do their best
to destroy a community. This session will explore these and other problems
and suggest solutions.
provides a very basic level of interaction for virtual communities. This
presentation gives an overview of Morgan Library’s past two years’ experience
with e-mail reference and compares e-mail reference availability with other
moderated by Rebecca Jones, Dysart & Jones Associates
Paul Saffo, noted
futurist, says that we’re in a period of massive change, in which nothing
makes sense, and won’t make sense for 2 or 3 more decades. The Cluetrain
Manifesto, a best-seller in the IT world, attempts to make some sense
of shifts occurring in technologies, businesses and organizations. The
speakers look at what these shifts are — and are going to be — and how
we can and must make sense of them to be “clued in” to the forces shaping
our roles and the world in which we’ll be working.
is quickly emerging as a new field for information professionals. Jobs
with “information architect” in the title are proliferating even while
librarians, Web designers, information retrieval experts, and others debate
the definition of the field. While that debate continues in the background,
what are the skills, experiences, and perspectives that prospective information
architects need? What are organizations looking for when they post an information
architect position? How can you obtain these skills and position yourself
at the forefront of a new information profession?
10:45 a.m. -
Web page developer, Web site administrator, staff trainer, software installer,
hardware repair person, general computer troubleshooter. The role of the
Internet librarian defies definition. We are called upon to assume many
roles and wear many different hats as we perform a list of duties that
is ever-increasing and changing. Three energetic librarians from very different
types of libraries — academic, law, and science — explore some of the similar
and different hats they wear, all of which come under the umbrella of Internet
12:15 p.m. -
compares traditional abstracting and editorial experience with requirement
skill sets for corporate information management and Web initiatives. First
steps from a “fill-in gap” analysis include strategies to:
Join us for a spirited
panel discussion among infopreneurs conquering market spaces and controlling
their futures. They will discuss their forays into the Web world, beginning
with the basic Internet business model of giving away service for free,
making people love you and your free products, and then evolving to the
point where they’ll spend money for your other products. The panelists
will identify how they’ve approached their new roles, what they’ve learned,
and the “Oops” moments and things that have worked — about building a business
on the Web.
This session highlights
a case study from an information management department in pharmaceutical
R&D. The vision of Information Management (IM) is to successfully exploit
SB Pharmaceutical R&D’s knowledge assets by delivering core information
products, services and processes to R&D customers. In 1996, IM began
its formal knowledge management journey with a radical re-organization.
Subsequently, a more progressive approach was adopted to foster a knowledge
sharing (KS) culture in IM, since we believed such sharing of learning,
experiences and best practices would lead to a marked enhancement in the
products and services we provided our customers. A KS plan and program
was developed, which included a detailed communication and promotion plan,
the design of a department-wide knowledge repository (a Lotus Notes database),
training of staff for knowledge capture and sharing, a rewards and incentives
system to encourage KS, linkage of KM competency to annual performance
review, and lately, the launch of a new Information Literacy Program within
R&D. The achievements, impact and lessons learned from our journey
will be discussed in this presentation. Success factors for KS in general,
benefits of a learning organization for R&D, and the future of IM’s
KS program will also be discussed.
In these times
of declining budgets and staff, we all need to look for ways to provide
traditional library skills and services in non-traditional, emerging disciplines.
Networking with others in the organization helps to locate these disciplines
and provides more value to the organization as a whole. One Navy organization,
NAWCWD, relates its experience when a librarian and a knowledge manager
collaborate to develop a symbiotic relationship. They define their environment,
explain their own responsibilities, and show how working together has helped
them both achieve more individually and for their own group. They discuss
past, current, and future projects.
10:45 a.m. -
12:15 p.m. -
What is the business
value of a good information architecture? How do you convince management
to make the necessary investments? How can you measure success? These are
the questions that haunt most information architects. Peter Morville will
share his experience and insights on this important topic, explaining how
to measure and communicate your return on information architecture (ROIA).
is great, but...sometimes only a controlled vocabulary will fit the needs
of the users. Catalogers understand subject authority inside and out. Narrower
terms, broader terms, sees and see alsos—all are second nature to us. So
it is critical that we be the major architects for constructing a subject-specific
thesaurus. Working with reference librarians, professors, and an information
technology team, catalogers at Tufts designed the foundation for dynamic
controlled vocabulary. Condron shares her experiences in building this
thesaurus, including the training and change management aspects of the
cataloging staff in applying these well-honed skills to applications in
the 21st century.