Super Searchers on Competitive Intelligence Super Searchers on Competitive Intelligence:
The Online and Offline Secrets of Top CI Researchers
By Margaret Metcalf Carr
Edited by Reva Basch
Foreword by Jan Herring
About the Author
Order this book

Referenced Sites and Sources

This is a listing of resources mentioned or recommended by interviewees and is not intended to serve as a comprehensive directory of competitive intelligence sources.


Site for executives and experienced professionals seeking jobs.

2. 10K Wizard:
Powerful engine for searching company literature filed with the Securities and Exchange Commission (SEC). Search engine use is free. Useful for searching companies, people, and industries. Subscription required to pull company filings. Subscriptions start at $125/year.

3. Adis Insight:
Provides news and market research services for the pharmaceutical industry. A customized desktop is available with registration. The Web site links to news from the Adis Clinical Trials Insight database, Industry Alerts (updates on mergers and name changes within the pharmaceutical industry), a calendar of scientific meetings, newsletter articles, and links to other clinical trial and disease management Web sites.

4. Air Transport Intelligence (ATI). Reed Business Information.
ATI is a fee-based online news and specialist service for the global airport industry. ATI also delivers monthly news in modules, including airlines, aircraft, and airports.

Maintained by the Internet Archive, a 501©(3) public nonprofit founded to build an "Internet library." Offers permanent access for researchers, historians, and scholars to historical collections that exist in digital format. Links to digital collections of Web pages, books, films, moving images, software, and audio.

6. AsiaBizTech: or
Now NE Asia Online. Online version of the Hong Kong­based magazine Nikkei Electronics Asia, which serves readers in the electronics industry in the Asia/Pacific region.

7. AviationWeek:
Portal to news articles and publications in the aerospace and defense industry. Top news and selected articles are available free to the public. Many portions are accessible by members only.

8. BBC:
Offers a multilingual hub for global online news, information, and interaction in 43 languages.

9. Bloomberg:
Real-time financial and investment information. Bloomberg’s primary service—Bloomberg Professional—delivers news on world markets, financial data, and third-party analysis. Prices start at US$1,250/month.

Business- and technology-oriented Web portal. Focuses on e-commerce and knowledge management issues, with links to general business resources such as company directories, associations, news services, and related information.

11. Census Bureau:
Contains historical statistics on manufacturers’ shipments, inventories, and orders. Historic time series are searchable by NAICS code.

Provides news and information for the information technology sector. Highlights major news and product reviews. Also offers software for download.

13. Competitive Intelligence Center (Factiva and Fuld & Company):
This Web site contains links to recent articles on CI and the evolving field. Also offers an article archive and an email alerting service.

14. Datamonitor:
Provider of premium business information for the automotive, consumer market, energy, financial services, healthcare, and technology sectors. Market research reports start at US$1,925.

15. Decision Resources:
Decision Resources is a market research firm providing primary and secondary research publications, multiclient advisory services, and customized consulting for the pharmaceutical, biotechnology, diagnostics, and managed healthcare industries. Market research reports range from US$1,800 to US$8,000.

16. DefenseData:
Online information system for accessing national stock numbers, suppliers, price, logistics, and technical and cross-reference details for supplies and parts in use by the U.S. Department of Defense. Also issues daily purchase requests (solicitations) by the DoD. Interfaces with the RFQeXpert system. Access by credit card available.

17. Defense Technical Information Center (DTIC) databases:
An online information system with databases covering research programs past and present in the U.S. Department of Defense. The STINET portion of the site permits searching by the public. Separate databases for scientific and technical reports, project R&D summaries, full-text documents, and the Research & Development Descriptive Summaries (RDDS) with line item budget detail. Some reports are viewable in PDF; others may be purchased.

18. Deloitte Consulting Research:
Research papers covering a wide variety of business issues. As of 2003, Deloitte Research was to be called Braxton Research and spun off from Deloitte & Touche.

19. Department of Energy sites:
The official Web site for the U.S. Department of Energy. Issues covered include data and prices, efficiency, environmental quality, national security, resources, and production.

20. Dialog:
One of the major commercial online services. Wide variety of databases. Subscription costs vary; there is a one-time sign-up fee of US$295 for U.S. customers, an annual subscription fee of US$72 to US$144, plus a US$75/month minimum charge; transaction-based pricing and flat-fee accounts are available. Dialog also offers Open Access, which lets nonsubscribers use the service and pay by credit card.

21. DialogSelect:
A selected portion of the major commercial online service, Dialog, combined with an easy-to-use interface. Provides access to 50,000 publications and documents online. Many articles available in PDF. Dialog subscribers automatically have access to DialogSelect; must be a subscriber to access.

22. Dogpile:
Popular metasearch engine that searches various search engines such as About, Ask Jeeves, FAST, FindWhat, Google, LookSmart, and Overture.

23. Dow Jones Interactive:
One of the major commercial online services, focusing on international business and financial news and information. Annual subscription plans as well as transaction-based pricing and flat-fee accounts are available. Note: Dow Jones Interactive customers are being migrated to by mid-2003.

24. Dun & Bradstreet (D&B):
Major commercial online service offering company credit reports and public records searches. D&B also produces online databases and print directories. Some information is available through its Web site at no charge; other information can be purchased from the site with a subscription or credit card. D&B financial databases are also searchable on commercial online services such as Dialog,, and LexisNexis.

25. Ei Compendex (Engineering Information, Inc.):
Engineering and technical literature database equivalent to the print Engineering Index. Provides abstracted information from approximately 4,500 journals, selected government reports, and books.

26. EIU (Economist Intelligence Unit):
Online information product developed by the publisher of Economist magazine. EIU records include analysis and forecasts of the political, economic, and business environment in more than 180 countries. EIU has companion publications Country Profiles, Country Reports, and the premium Country Risk Service and Country Forecasts covering 90 and 58 countries, respectively. The databases are available through commercial online services and directly from the publisher.

27. Electric Power Research Institute (EPRI):
EPRI is a science and technology consortium. Offers products, services, and training to the energy industry. EPRI also publishes the EPRI Journal, a bimonthly publication providing information on the affordable, efficient, and environmentally safe generation and delivery of electrical power. Selected articles are available free at For hard-copy pricing, contact

28. Espicom Company Profiles:
A product of Espicom Business Intelligence. Tables of contents for recent reports may be viewed for free in PDF. Company profile reports in the US$350 range. Espicom concentrates on the telecommunications, medical devices, and pharmaceuticals industries.

29. EvaluatePharma:
A healthcare industry analysis firm offering a financial database of global pharmaceutical and life sciences company information. EvaluatePharma tracks the past and future performance of leading pharmaceutical and biotechnology companies worldwide.

30. Factiva:
A joint venture of Dow Jones and Reuters, Factiva produces enterprise integration tools as well as, an integrated database that combines the sources from Dow Jones Interactive and Reuters Business Briefing.

31. FedLog:
Searchable database facilitating search and cross-reference to spare parts from four military databases and the Federal Logistics Information System (FLIS).

32. FreePint:
Web-based portal for information professionals. Site includes links to an electronic bulletin board (Free Pint Bar), a biweekly electronic newsletter, jobs, and a company profile search utility.

33. Frost & Sullivan:
Frost & Sullivan is a multi-industry market research service. Also provides custom consulting. A "Watch Profile" service is available for free with email registration.

34. F*cked Company:
Web site that collects and posts rumors and comments about companies, people, and products. Also offers three subscription-based services: Rumors and Comments (US$75/month), Just Comments (US$25/month), and Rumor Alerts (US$12/month). Each subscription covers monitoring up to five companies.

35. Gartner:
Consulting firm that produces market research reports. Particularly strong in the information technology and communications industries. Executive summaries and briefing papers are available on the company’s Web site.

36. Genesis/POV reports:
Series of "Point of View" market research reports. Topics include: Antibacterial, Antiviral, Autoimmune/Inflamation, Cardiology, CNS Disorders, Dermatology, Diabetes, Oncology, Pain, Respiratory, and Women’s Health. Reports are in the US$13,000 range.

37. Giga Information Group:
Giga Information Group is an IT advisory firm providing various research and consulting services and products, including Giga Advisory (research and advice), Giga Council Membership (a networking service), TEI (Total Economic Impact advice), Security Action ReportCard, ForSITE (for senior IT executives), Web Site ScoreCard, and GigaConsulting.

38. Google:
One of the largest and most popular Web search engines. Google also offers news and image searching, access to Usenet newsgroup discussion, and human-compiled links via Open Directory. Google also provides cached links for older versions or "dead" pages.

39. Haystack (IHS):
Haystack is promoted as having the world’s largest collection of information on U.S. and Canadian government purchases and stocked parts. Combines and cross-references information from government data tapes and IHS databases. Most databases are available in Windows desktop, Web, CD-ROM, and DVD formats.

URL now links to, a site designed for job seekers. Searchable by company in the "keyword" search box.

41. Hoovers:
Public and private company profiles and industry overviews. Its strength is in U.S. and large multinational companies, but it is expanding coverage outside the U.S. with country-specific sites for the U.K., France, Germany, Italy, and Spain. Includes IPO news and useful links. Basic company information is available for free. Individual and business subscriptions start at $US399/year.

42. IC Insights:
Providers of market research reports and seminars for the integrated circuit industry. Coverage includes current business, economic and technology trends, capital spending and wafer capacity trends, and the impact of new IC products on the market. Also produces Strategic Reviews,which are company profiles available in print, CD-ROM, or online starting at US$1,490/year.

43. IdDB Database:
The Investigational Drugs database is produced by Current Drugs, Ltd, now part of Thomson Scientific. The database is updated daily. It contains news and evaluated information on all aspects of drug development, from first patent application to launch or discontinuation. Geared for the biotechnology, chemical, and pharmaceutical industries. Main topics are licensing, strategic planning, discovery research, clinical development, business development, knowledge management, and marketing/market research.

44. IMS Health Market Reports:
Market research reports from market assessment through product launch and life cycle to product promotion strategy. Titles in the series include: Pharma Pricing, National Prescription Audit Plus.

45. IMS Market Prognosis: pharma.htm
Country profiles in PDF or HTML format. Each entry provides five-year forecasts including economic and political trends. When available, profiles include local medical practices, healthcare systems, insurance programs, number of medical doctors and hospitals, etc. Useful for baseline profiling data and when examining geographic issues in the healthcare field. Cost per country profile ranges between US$3,000­$4,500. Regional profiles cost US$18,000­$20,000.

46. Inspec:
Database aimed to provide comprehensive coverage of the literature in physics, electrical/electronic engineering, computing, control engineering, and information technology. Also covers significant literature in the materials science, oceanography, nuclear engineering, geophysics, biomedical engineering, and biophysics areas. Indexes and abstracts over 3,500 scientific and technical journals and some 1,500 conference proceedings, as well as numerous books, reports, and dissertations. Available in several formats, including CD-ROM, and online through several commercial search systems by subscription and pay-as-you-go.

47. Intelliscope:
Subscription database with access to Wall Street analyst studies, market intelligence reports, and association research. Part of the Thomson Financial family. US$1,100/month.

48. International Data Corporation (IDC):
IDC publishes market research reports and binder series mostly in the computer and information technology industry. Also sponsors seminars and offers custom consulting. Business areas include Applications and Application Development, E-Commerce, Infrastructure, and Security.

49. IRI Studies:
Information Resources, Inc. (IRI) supplies scanner-based market research data on consumer packaged goods (CPG). Clients can access detailed information on sales, share, distribution, pricing, and promotion data for hundreds of product categories. IRI also provides consumer behavior tracking data and in-store observation statistics.

50. IT (Accela Communications, Inc.):
Web site contains current information technology (IT) news, Webcasts, newsletters, and white papers. Newsletter topics include data management,
e-business, e-commerce, remote and mobile computing, and security strategies.

51. James J. Hill Reference Library:
The JJ Hill Library is a renowned nonprofit business reference library located in St. Paul, MN. It is considered one of the world’s largest business reference collections, boasting over 400,000 volumes. A HillSearch Membership is available for US$595/year or US$49.95/month. A fee-based service is also available.

52. Kartoo:
Kartoo is a multilanguage metasearch engine that presents the search results in a map showing the interconnection between your chosen keywords. Kartoo offers a natural language option, in addition to keyword searching.

53. Knowledge Management Research Center (CXO Media, Inc.):
This Web site contains several knowledge management articles, including those published in CIO Magazine. Additional categories include Upcoming Events, CIO Radio Spot, The Reading Room, and CIO Forum.

54. Knowledge Management Resource Center (KM Corporation):
This site is a portal to dozens of knowledge management resources. The "What’s New" section announces sources as diverse as articles, case studies, conferences, interviews, and newsletters.

55. Knowledge Management Server (Graduate School of Business, University of Texas at Austin):
Web site provides listings of publications and resources for knowledge management.

56. LexisNexis:
One of the major commercial online services. Wide variety of databases covering business, news, and legal sources. Also allows searching of current news items on the Web. Subscription costs vary; transaction-based pricing and flat-fee accounts are available. See also separate listing for Nexis.

57. L-Soft:
Producers of list management software. The L-Soft Web site links to Catalist, the catalog of all LISTSERV™ mailing lists. Search by topics, host name, list name, or country.

This site is an aggregator of market research reports from more than 350 publishers. Offers complete text of reports as well as individual sections or chapters for selected items. Searching for available reports is free.

59. Mindbranch:
Web site offers market research reports from a number of different sources.

Designed for job seekers, this site is searchable by company name in the keyword box. Also links to a salary wizard.

61. Myers-Briggs Personality Types:
The MBTI is a well-known branded set of personality profiling products trademarked by CPP, Inc. The testing instruments summarize personality types into four dichotomies: Extraversion­Introversion (describes where people prefer to focus their attention and get their energy—from the outer world of people and activity or their inner world of ideas and experiences); Sensing­Intuition (describes how people prefer to take in information—focused on what is real and actual or on patterns and meanings in data); Thinking­Feeling (describes how people prefer to make decisions—based on logical analysis or guided by concern for their impact on others); and Judging­Perceiving (describes how people prefer to deal with the outer world—in a planned orderly way, or in a flexible, spontaneous way).

62. National Security Agency:
Described as the nation’s cryptologic organization. The NSA coordinates, directs, and performs highly specialized activities to protect U.S. information systems and produce foreign intelligence information. NSA releases three major types of documents to the public: Press releases, public speeches and briefings given by senior leaders; Freedom of Information Act (FOIA) releases; and declassified documents. Limited information is available on the Web site. Inquiries may be submitted by email or in writing.

63. Nexis:
The news and business publications portion of LexisNexis, listed separately [56].

64. Nielsen Studies:
ACNielsen, a VNU company, is a market research firm providing continuous tracking of consumer purchases at the point of sale through scanning technology and in-store audits. Clients receive detailed information on actual purchases, market shares, distribution, pricing, and merchandising and promotional activities. Nielsen also provides consumer attitude data. The ACNielsen EDI service provides continuous trackingof box office receipts from more than 45,000 movie screens in 11 countries for the motion picture industry.

65. Northern Light:
Search engine for an extensive collection of full-text articles, market research reports, and investment analysts’ reports. At press time, it appeared all but certain that NL would soon cease to exist.

66. Pharmaprojects (PJB Publications, Ltd.):
Worldwide information on drugs in R&D and product development. Pharmaprojects monitors new drugs currently under development, tracking all new drug candidates under active international R&D, approximately 6,000 at any one time. Archive extends back to 1980. US$10,450 for one U.S. location with 3 simultaneous users. Additional levels and pricing available.

67. Platt’s Global Energy (a division of McGraw-Hill):
Platt’s covers the following energy groups: oil, natural gas, coal, electric power, nuclear, and petrochemical. Web site contains indicators; market commentary; news highlights; and links to news, commentary, and analysis from Platt’s Business Technology, Engineering & Risk Management groups.

68. The Resource Shelf - Resources and News for Information Professionals (aka Virtual Acquisition Shelf & News Desk): http://www.resourceshelf. com
Gary Price’s Web site lists daily news, notes, and links to information sources such as Web search engines, subject-specific sites, reference books, and more. Supplemented by free weekly email newsletter.

69. Scirus (Elsevier Science):
A comprehensive science-specific search engine. Scirus searches thousands of peer-reviewed articles and both text and nontext files often invisible to other search engines. Focuses on university Web sites and author home pages. Searches both free and fee-based sources such as ScienceDirect, IDEAL, MEDLINE, Beilstein, Neuroscion, BioMed Central, U.S. Patent Office,
E-Print ArXiv, Chemistry Preprint Server, Mathematics Preprint Server, CogPrints, and NASA.

70. Scott-Levin Marketing Research Audits. Quintiles Transnational:
A leading syndicated marketing research tool used by the pharmaceutical industry. The audits monitor key areas such as product promotion, patient visits and associated drug treatment, and market performance in terms of prescriptions and patients.

71. Search Engine Showdown: the user’s guide to Web searching (Greg R. Notess):
Articles compare and evaluate Internet search engines from the searcher’s perspective. Site also includes a search engine features chart, detailed search engine reviews, and a free online newsletter that features statistical analysis and advanced search strategies.

72. Search Engine Watch:
Web site offers links to search engine reviews, search strategies, and rankings, plus free and fee-based electronic newsletters: SearchDay (, prepared by Chris Sherman, features Web search news, reviews, tools, and tips and is published daily.
Search Engine Report ( is published monthly. Free with registration; Search Engine Watch members have access to all issues back to July 1996. Search Engine Update is a twice-monthly newsletter available exclusively to those with paid Search Engine Watch memberships. The newsletter features similar content to the Search Engine Report, but with longer and more in-depth articles and exclusive features on search engine optimization. US$59 for six-month membership fee; US$89 for a full year.

73. Securities Exchange Commission (SEC) EDGAR database:
Free database covering companies publicly traded in the United States. Database also contains reports for private firms and non-U.S. firms that submit data to the SEC. Filings are available from 1993 on, and provide company background information and financial data, executive biographical profiles, and acquisition and merger details.

74. Semico Research:
Market research studies and custom consulting for the semiconductor industry. Semico’s three areas of emphasis are: semiconductors by product type (e.g., DRAMs), end-use markets (set-top boxes, modems, cell phones, etc.) and manufacturing (foundry supply and demand, wafer demand, etc.).

75. Semiconductor Industry Association:
A major benefit to this Web site is the number of high quality statistics available on the site. Reports such as billings, capacity statistics, and worldwide semiconductor shipments can be viewed or downloaded in portable document format (PDF). Additional detailed information is available only to members.

76. Statistical Abstract of the United States Online (Government Printing Office):
Individual sections are available in Portable Document Format (PDF) for free on the Web site. From the product description page: "The government’s most important statistical factbook on the social, political, & economic aspects of American life. Includes data on population, births, deaths, life expectancy, marriage and divorce, health and nutrition, education, law enforcement." (See separate listing under Articles, Books for hard copy, and CD-ROM information.)

77. Stat-USA:
Online resource developed by the U.S. Department of Commerce that includes country profiles, country commercial guides, international market research, economic and financial statistics from the GLOBUS/NTDB link, and links to Country Background Notes. Single-user subscriptions cost US$17/year; reports can also be purchased individually.

78. TechEncyclopedia. CMP Media LLC.
Online encyclopedia covering 20,000 information technology terms. Many entries also contain graphics.

79. Technical Insights:
Technical Insights offers market research services and publishes several newsletters focusing on emerging technologies, R&D breakthroughs, new patents, government-sponsored research programs, technology forecasting, technology impact analysis, innovative ideas, contact information for pioneering scientists/engineers, and technology integration strategies. Site offers free access to information with registration.

80. Teoma:
A general Web search engine that includes a Refine feature, which suggests topics related to the focus of one’s search, and a Resources section, which points to pages that offer collections of links on the subject of the search. Teoma was purchased by Ask Jeeves in September 2001.

81. Thomson’s First Call:
Thomson Financial/First Call is a global research network providing real-time equity and fixed income research and data, corporate news, shareholdings data, sell-side workflow tools, and internal research distribution. Subscribers to First Call have access to real-time morning notes and investment house reports. In 2000, Thomson integrated the I/B/E/S (estimation) and Datastream services into First Call.

82. Timely Data Resources Epidemiology Database:
Timely Data Resources, Inc. provides primary research services and access to three epidemiology databases: The Incidence and Prevalence Database (IPD) is for global incidence, prevalence, morbidity, comorbidity, cost data, symptoms, and many other health issues for more than 4,700 diseases and procedures. The Hospital Inpatient Profile (HIP) database profiles the top six related diseases and procedures, payment source, discharge status, and related details for more than 7,100 diseases and procedures. The Emergency Room Database (ER) contains data on top prescribed drugs, diagnostics provided, providers seen, visit characteristics, and payment source for more than 2,600 diseases and procedures. Searching is free; subscription required for access to full information.

83. Topica:
This Web site offers links to email newsletters and publication services, and discussion groups on diverse topics.

French language site also available in English, Italian, and Spanish. Company profiles list brands, selected financials, management team, institutional stock holders, and number of employees, as well as layoff announcements, a "corruption" section, and image information such as links to video advertisements.

85. Vault—The Insider Career Network:
Designed for job seekers, this site provides information on job openings, company profiles, inside "scoop" for interviewees and links to a message board where, for $2.95 up/month one can view messages that mention a target company.

86. Wall Street Analyst Reports (e.g., Lehman Brothers, Goldman Sachs)
Selected reports available free on brokerage house Web sites and by contacting individual firms, or via databases such as Investext and Multex, available direct and through aggregators such as Dialog, Dow Jones, and LexisNexis. A standard reference source to locate investment houses and company and industry coverage is Nelson’s Directory of Investment Research.

87. Yahoo! Finance:
Contains company and industry information such as profiles and recent earnings estimates. Searchable by keyword and stock symbol. Provides links to download annual reports (free), research reports (fee), financials, stock charts, and recent news.

88. Yahoo! News:
Offers customized and personalized news pages, as well as news alerts by email or Instant Messaging (IM). Registration is free.


89. "75 Years of Management Ideas & Practice," Harvard Business Review, September-October 1997 Supplement. Reprint 97500. Phone: (800) 988-0886 or (617) 783-7500 outside U.S. and Canada; Fax: (617) 783-7555; Email: Mail: Harvard Business School Publishing, Customer Service, 60 Harvard Way, Boston, MA 02163 USA.
Excellent timeline reflecting the evolution of business management in the 20th century. Starts with 1922, when the Harvard Business Review was first published, to 1997.

90. Against the Gods: The Remarkable Story of Risk, by Peter L. Bernstein.John Wiley & Sons,1998.
Chronicles the history and evolution of risk and probability starting with ancient times. Profiles revolutionary thinkers, including Edward Lloyd of Lloyd’s of London. $18.95.

91. American Metal Market (American Metal Market, LLC).
Major daily tabloid for the metals and recycling industries.

92. The Art and Science of Business Intelligence Analysis: Intelligence Analysis and Its Applications, edited by Ben Gilad and Jan P. Herring. Part B, Intelligence Analysis and its Applications. Also known as Advances in Applied Business Strategy, Supplement 2, Part B. Greenwich, CT, JAI Press, Inc., 1996 (out of print).
Collection of essays on information collection and analysis. "The four chapters, written by Bonnie Hohhof, Douglas Bernhardt, Tony Page, and Michael Belkine provide the most comprehensive look at the role of analysis in information and intelligence collection I have seen to date" (editorial note, p. 150).

93. Aspen Publishers, Inc.
Publishers of professional periodicals in the financial arena including accounting, business, and online legal research.

94. Bowman’s Accounting Report. Hudson Sawyer Professional Services Marketing, Inc, 3445 Peachtree Road NE - Suite 600, Atlanta, GA 30326-3240. Phone: (800) 945-6462.
Independent newsletter for reporting and analyzing news, trends, strategies, and politics. US$295/yr

95. The Business Intelligence System, by Benjamin Gilad. New York, AMACOM, 1988.
Hallmark book for providing a chronology, definition, and approach for business intelligence systems. US$55.

96. Business Researcher’s Handbook by Leila K. Kight, Washington Researchers, 1980.
Landmark text on the business research process, from dealing with the information request to reporting research results. Provides model letters and reports (out of print).

97. Business Week (McGraw Hill Companies, Inc.).
Major business trade journal. Covers business news, profiles public companies, and publishes several special issues during the year. US$46/year.

A business librarians’ discussion list relating to the collection, storage, and dissemination of business information within a library setting. Very active list with a wide variety of subscribers. To subscribe, send email to LISTSERV@LISTSERV.BOISESTATE.EDU with the text: SUBSCRIBE BUSLIB-L Your Complete Name.

99. CAM Promotional Audits.
The CAM group audits pharmaceutical indicators and issues in 27 countries. Indicators can be as diverse as promotional spending in five key European countries to urologists in Japan.

100. CareerJournal (companion to The Wall Street Journal). Dow Jones & Company, Inc.
Provides a search tool for available jobs.

101. "Charting Your Company’s Future," by W. Kim and R. Mauborgne. Harvard Business Review, June 2002, p. 76­83.
Kim and Mauborgne offer a nontraditional technique for designing the strategic-planning process by drawing a picture: a strategy canvas. This canvas includes the strategic profile of an industry, depicting the various factors that affect competition. It also includes profiles of current and potential competitors as well as the examining company’s strategic profile, which considers how it invests in the factors of competition and how it might in the future.

102. "CI Software Report 2002," Competitive Intelligence Magazine, Vol. 5, No. 3, May­June, 2002, p. 15­23.
Abridged version of Fuld & Company’s Intelligence Software Report 2002. Includes updates on software, and on "how well CI software is—or isn’t—meeting user needs through the CI cycle." Full version of the report is at

103. Competencies for Special Librarians of the 21st Century. Special Libraries Association.
Report outlining the professional and personal competencies necessary to be successful in providing library and information services in the next century.

104. Competitive Intelligence Magazine. Society of Competitive Intelligence Professionals.
This publication is SCIP’s bimonthly source for news and "how to" advice for practicing CI. Subscription is free to members; US$89/year (6 issues) for nonmembers. Back issues are US$6 for members; US$7.50 for nonmembers. Special issues carry an additional fee.

105. "The Competitive Intelligence Opportunity," by Norman Oder. Library Journal, Vol. 126, No. 4, March 1, 2001. p. 42­44. (
This article cites specific examples of how librarians have transitioned out of libraries into CI managerial positions. Provides helpful hints on how to make the transition and the benefits of the change.

106. Competitive Intelligence Review. Society of Competitive Intelligence Professionals and John Wiley & Sons Inc.,
Quarterly journal of knowledge management and insight. Back issues range in price from US$10­US$35.

107. Competitive Strategy: Techniques for Analyzing Industries and Competitors, by Michael E. Porter. New York, The Free Press, 1980 (reprinted 1998).
Landmark book for analyzing competitors. Provides the four-force model (p. 4) referred to by many CI professionals. Also provides figures, flow charts, and detailed lists for the Wheel of Competitive Strategy (p. xxv), Functions of a Competitor Intelligence System (p. 73), and Sources of Field Data for Industry Analysis (p. 378). US$38.

108. Consultants News. Kennedy Information.
News, analysis, and industry data for the consulting industry. US$295/year.

109. Co-opetition, by Adam M. Brandenburger and Barry J. Nalebuff. New York, Currency Doubleday, 1996.
Scholars and consultants Brandenburger and Nalebuff present a five-part business strategy using game theory to create win-win situations among competitors, customers, and suppliers. US$18.

110. "Corporate Performance Management: Managing Profitability and Growth in the New Environment," by Juergen Daum, The New New Economy Analyst Report, January 26, 2002, p. 3.
Traces the need, adaptation, and significance of an information system for management purposes, focusing on the Fugger dynasty in "the era of trade."

111. Crain’s New York Business.
Business journal covering the New York City metropolitan area. Search function is free. Archival access costs US$5/24 hours; US$45/month; US$295/year. Print edition is available to U.S. residents for US$64.95/year. Electronic Edition is US$35/year and includes archives for the past 30 days. Register to receive free email news alerts.

112.Cyberskeptic’s Guide to Internet Research. Information Today, Inc.
Published 10 times a year, this newsletter highlights and reviews Web sites of interest to the information research community. "Specialty Scans" review Web sites in the areas of legal/government, technical/medical, news/media, business/finance, the information industry, and international information. US$159/year.

113. CyberSleuthing, Job Machine, Inc.
Offers tips and techniques for finding source experts in a variety of professional disciplines. Designed for executive recruiters. Free with registration.

114. Defence Systems Daily & Email Headlines service. Defence Data, Ltd.; email
Provides daily news on the defense industry worldwide. £200/yr for the newsletter; email headlines are free with registration.

115. "Developing a CI Resume" by Wayne Rosencrans (
Presented at the SCIP ‘02 Conference in Cincinnati ( This reprint is available to conference attendees only, or to those who purchase the US$399 conference CD.

116. "Developing Information Systems for Competitive Intelligence Support" by Bonnie Hohhof. Library Trends, Vol. 43, No. 2, Fall 1994.
This entire issue of Library Trends is devoted to the library in corporate intelligence activities. Bonnie Hohhof’s chapter highlights the various stages where IS systems and services aid in the CI process.

117. EBN. CMP/United Media.
Delivers news, analysis, and in-depth reporting of business strategies and technology trends in the electronics industry. EBN publishes several newsletters as well as in-depth market reports. Costs range from free to US$3K.

118. Encyclopedia of Associations. Gale Group.
A directory of trade and professional associations. US$470.

119. "European Competitiveness and Business," by Alexis Jacquemin, European Commission Forward Studies Unit Work Paper—2000, p. 8.
Speaks to the rise of capitalism and the need and drive to seek superior information and intelligence. Also highlights the role of Austrian economist Joseph Schumpeter and his view of competitive forces in the early 1900s.

120. Evaluate Pharma. Evaluate Group.
Audited company sales, together with consensus forecasts from leading securities analysts. Quarterly reports are US$2,750 and up.

121. Fast Company magazine.
Editorial focus on how changing companies create and compete, highlighting new business practices, and showcasing those who are "reinventing business." US$29.95/year.

122. FDC Pink Sheet. F-D-C Reports, Inc.
Specialized weekly publication providing coverage of the prescription pharmaceutical industry. Coverage includes regulatory activities of FDA, FTC, and HCFA; Congress, industry, and financial news; new product introductions; executive changes. US$1,300 print and Web; US$1,250 print only.

123. FedLog. Defense Logistics Information Service.
Catalogs millions of stock and spare part items. Contractor price US$90/year for print copy; US$132 for DVD.

124. Financial Times. Financial Times Limited.
Major international newspaper with a European perspective. US$149/48 weeks.

125. Flight International. Reed Business Information.
Provides in-depth technical reporting, geared toward the professional, on world aerospace news. US$135/year.

126. Fortune. Time Inc.
Major biweekly business magazine highlighting companies, industries, and economic trends. US$66.87/year.

127. FSI State & Local Headline News. Federal Sources, Inc.; email
FSI provides integrated market intelligence solutions to government vendors, and independent analysis for government executives and the media. Headline news services are available for federal as well as state and local news. Free with registration.

128. "Fugger Family," Encyclopedia Britannica (
Provides background information on this German mercantile and banking dynasty during the 15th and 16th centuries. (Direct URL available only to EB subscribers; for subscription information, go to

129. "Fugger Newsletters," by Southland Media,
Traces the history, growth, and advancement in printing that enhanced information delivery during the rise of the Fugger dynasty.

130. Fuld CI Software Survey:
See alsoCI Software Report, earlier in this section.

131. Fulltext Sources Online: For Periodicals, Newspapers, Newswires, Newsletters, TV/Radio Transcripts with Internet URLs. Information Today, Inc.
Published twice yearly, this comprehensive directory of published sources covers publications for which the complete text is available online. Fields include science, technology, medicine, law, finance, business, industry, and the popular press. Each entry provides ISSN, aggregator(s), and database name(s), dates of coverage, frequency or lag time, and publisher’s Web site with archives when available. Includes subject, geographic, and language indexes, plus a section listing publications on the Internet. Print edition: US$209.50/year. Electronic subscription also available.

132. Harvard Business Review. Harvard Business School Publishing.
Major business magazine including case studies and articles on communication, strategy, and organizational development. US$118/year.

133. Holden, Jim, Power Base Selling. John Wiley & Sons. 1999.
Book offers strategies, cases, and guidelines for defeating the competition by taking advantage of their weaknesses and turning their strengths against them. Shows how to anticipate the competitor’s best moves and neutralize them. US$16.95. For his seminar series, see Holden International in the Association section.

134. House of Rothschild: Money’s Prophets, 1798­1848, by Niall Ferguson. Viking, 1998. Reviewed in "A Power Unto Themselves," by Lance Morrow, Time, December 7, 1988.
Morrow reviews this extensive biography of the beginnings and growth of the Rothschild dynasty. He cites the importance and use of a sophisticated communications network that helped their banking houses as well as diplomatic leaders of that time period. Volume I: US$34.95.

135. ICD-10 (International Classification of Diseases). National Center for Health Statistics and World Health Organization.;
Systems used to collect, process, classify, and present mortality statistics internationally. Volume 1: US$117, Volume 2: US$36, Volume 3: US$117.

136. Information Today. Information Today, Inc.
Monthly trade newspaper targeted to the library and information profession. Includes industry news, feature articles, interviews, and columns. US$62.95/year for eleven issues.

137. Intellectual Capital: The New Wealth of Organizations, by Thomas A. Stewart. Currency/Random House, 1998.
Book shows how to turn the untapped knowledge of an organization into a competitive weapon. Demonstrates how knowledge has become the most important factor in economic life. Includes practical advice, stories, and case histories. US$16.95.

138. "Intelligence" and "Intelligence and Counterintelligence," Encyclopedia Britannia, ( and The New Encyclopedia Britannica, 21, 1998 p. 782­788.
Provides basic definition and history of intelligence as applied to obtaining information for decision making. (Direct URL available only to EB subscribers; for subscription information go to

139. In Vivo: Business & Medicine Report. Windhover Information, Inc.
Monthly analytical publication covering the global health marketplace. Provides insight and analysis into company strategy, marketplace trends, key industry events, deal making, and management. Covers the pharmaceutical, biotechnology, medical/surgical, and in vitro diagnostics industries. US$895/year.

140. "It’s the Analysis, Stupid" by Kenneth Sawka. Competitive Intelligence Magazine, Vol. 2, No. 4, October­December, 1999, pp. 43­44.
Ken Sawka points out that information is not intelligence and shares some observations about where information has been cast as intelligence when it is not.

141. Job Machine’s CyberSleuthing! newsletter.
Semi-monthly newsletter provides strategic and tactical methods for finding and networking with people on the Internet, as well as other tips. Focuses on how technology can aid in finding source experts in all kinds of professional disciplines. Free email subscription.

142. Journal of Competitive Intelligence and Management. Society of Competitive Intelligence Professionals.
This new scholarly journal will publish its first issue in early 2003. Will include empirical and theoretical studies as well as concise case studies. Free to SCIP members.

143. Kennedy Information (Subsidiary of BNA).
A publisher of directory and newsletters for consultants. Titles include Consultants News, Executive Recruiter News and e-Services Report. Prices range from US$197/year to US$895/year. Consultants News is $295/year.

144. KM News. CXO Media, Inc.
"Making the most of intellectual capital." Free with email signup.

145. KM World.
Informs subscribers on knowledge management components and processes. Archive of articles available free at the Web site. Subscriptions free to those who qualify.

146. Knowledge Management News. Hoyt Consulting.
This newsletter focuses on the disciplines of knowledge management, content management, e-learning, and information management. Free.

147. "The Library in Corporate Intelligence Activities," edited and with an introduction by Thomas D. Walker. Library Trends, Vol. 43, No. 2, Fall 1994. This thematic issue contains seven articles on corporate library involvement in CI activities.

148. "Lloyds of London ne Lloyds Coffee House."
Provides a brief introduction to Lloyd’s Coffee House, citing text from Against the Gods [90].

149. Medical Advertising News aka Med Ad News. Engel Publishing Partners.
A leading source of information on the business and marketing activities of the pharmaceutical industry. Published monthly in tabloid format. Considered a standard throughout the pharmaceutical industry for its coverage of news, articles, special features, and annual reports. Free with registration.

150. Medical Marketing & Media. CPS Communications, Inc.
A monthly business publication distributed to healthcare marketing executives employed by product manufacturers (devices, supplies, Rx, and OTC drugs), ad agencies, media, and service suppliers. Each issue carries a mix of industry news, information on personnel changes, and feature articles by industry experts on a wide variety of topics covering the marketing and promotion of healthcare products. Articles dating from January 1995 may be accessed via the Web site reprints link. Free to those who qualify; US$95/individual/year; US$108/library/year.

151. Merck Index. 13th Edition. Merck & Company, Inc.
A one-volume encyclopedia of chemicals, drugs, and biologicals containing more than 10,000 monographs, each one a concise description of a single substance or a small group of closely related compounds. Available in book, CD-ROM, and online versions. US$60 print; US$595 CD-ROM. Online versions available through, US$199­299/year.

152. Merck Manual of Diagnosis and Therapy. Edited by Mark H. Beers, M.D., and Robert Berkow, M.D. 17th Edition (Centennial Edition).
Widely used and respected general medical text. Includes symptoms, diagnosis, and treatment for thousands of medical conditions. Searchable free online. Print version US$35.

153. Millennium Intelligence: Understanding and Conducting Competitive Intelligence in the Digital Age, by Jerry Miller and the Business Intelligence Braintrust. Medford, NJ, CyberAge Books, 2000.
Collection of authors’ essays on aspects of intelligence including training, analytical models, resources, information technology, ethics, and legal implications. US$29.95.

154. Most Secret and Confidential: Intelligence in the Age of Nelson, by Steve E. Maffeo. Naval Institute Press, 2062 Generals Highway, Annapolis, MD 2000. 392 pp.
Chronicles how Horatio Nelson, "one of history’s greatest commanders, gathered, analyzed, disseminated, and acted upon intelligence to help gain his victories." Reviewed by Phillip S. Meilinger, US$32.95.

155. The New Competitor Intelligence: The Complete Resource for Finding, Analyzing, and Using Information About Your Competitors, by Leonard M. Fuld. New York, John Wiley & Sons, Inc., 1995.
Extensive text with practical tips on how to find and analyze business information for strategic intelligence. Provides examples and case studies. US$44.95.

156. Nihowdy. Email:
A weekly alerting service highlighting articles on the open Web about the personal computer and semiconductor industry.

157. North American Industry Classification System (NAICS). 2002 edition. NAICS Association.
Replaced the Standard Industrial Classification (SIC) system in 1997. This manual contains the new six-digit code classification for all industries. NAICS is considered "the" index for statistical reporting of all economic activities of the U.S., Canada, and Mexico. Order from NTIS ( or from the NAICS Web site. US$35 softcover; US$45 hardcover, US$65 CD-ROM.

158. ONLINE. Information Today, Inc.
Magazine targeted to professional online researchers. Includes product reviews, case studies, and informed opinion on selecting, using, and managing electronic information products available via database systems, CD-ROM, and the Internet. US$110/year for 6 issues; higher cost outside the U.S.

159. Oxford English Dictionary (OED). Edited by John Simpson and Edmund Weiner. Second Edition. Oxford University Press 1999.
Revered reference source for origins of most words in the English language. Provides usage, meaning, and historical context. Cites first uses of words, providing citations of their application in works. Print edition US$995 (20 volumes); Compact edition US$395 (1 volume with magnifying glass); CD-ROM US$295.

160. "Performance of Information Channels in the Transfer of Technology," by Thomas J. Allen, Industrial Management Review, Vol.8, 1966, pp. 87­98.
Explores sources, "messages," and flow of technical information in institutions. Focuses on information providers and gatekeepers. Considered a major contributor in the history of corporate competitive intelligence.

161. Pharmaceutical Executive. Advanstar Communications, Inc.
Considered a key business journal for the pharmaceutical industry. Covers all aspects of pharmaceutical business strategy and marketing, including customer relationship management, promotion, advertising, patient education, public relations, and corporate development strategies. Free to qualified users; US$64 (12 issues/year).

162. Physician’s Desk Reference. 57th Edition, 2003. Thomson Healthcare.
Authoritative source of FDA-approved information on prescription drugs. Provides complete data on more than 4,000 FDA-approved drugs, by brand and generic name, including usage information and warnings, drug interactions; includes more than 2,000 photos. US$89.95.

163. Porter, Michael, "How Competitive Forces Shape Strategy." Harvard Business Review, March­April, 1979.
Landmark article introducing the five forces affecting corporate strategy: competitors, new entrants, suppliers, customers, and substitutes. This five-force model is still applied in CI departments today.

164. Power Magazine. (Platt’s; McGraw-Hill). and
Power focuses on steam and electric-power generation, including electric utilities, manufacturing and process plants, independent power and co-generation plants, waste-to-energy plants, and commercial and institutional plants; plus consulting, design and construction engineering firms, and others allied to the field, including government, that serve them. Free to those in the industry; US$55 for others.

165. Prescott, John E. and Stephen H. Miller, Proven Strategies in Competitive Intelligence. Society of Competitive Intelligence Professionals.
This book is a collection of case studies describing successful CI operations used by market leaders. Studies highlight CI applications in sales and marketing, market research and forecasting, new product development, and teams. It features contributions from CI innovators as well as past and present CEOs. US$40 nonmembers; US$30 members.

166. Public Accountings Report. Aspen Publishers, Inc.
This newsletter reports and analyzes news, developments, and trends in the public accounting industry. Topics include breaking news, in-depth firm profiles, mergers and acquisitions, office closings, auditor changes, key personnel moves, legal and regulatory issues, competitive intelligence, niche practices, and product launches. US$297/year (23 issues plus index and special reports).

167. R&D Focus. IMS Health.
Monitors news on 8,500 drugs in active R&D. Searchable by product, company, phase, mechanism of action, and country. Annual subscription by CD (1­5 licenses): £4,500 monthly, £3,380 quarterly.

168. The Rational Manager: A Systematic Approach to Problem Solving and Decision Making by Charles H. Kepner and Benjamin B. Tregoe. New York, McGraw-Hill, 1965.
Presents the systematic approach now known as the Kepner-Tregoe method for problem solving and decision making. Approach includes the situation appraisal, problem analysis, decision analysis, and potential problem analysis (out of print). From the same authors: The New Rational Manager, Princeton, NJ, Princeton Research Press, 1997; US$13.50 (

169. Red Herring. Red Herring Communications.
Magazine providing in-depth analysis and reporting on the forces driving innovation, technology, entrepreneurialism, and the financial markets. US$34.95.

170. Research Buzz. Tara Calishain.
Weekly newsletter providing news and information on search engines and databases. Archives dating back to April 1998 are searchable on the Web site. Free with online registration.

171. Scanning the Business Environment by Francis Aguilar. Macmillan, 1967.
Viewed as the first introduction and vision of external forces affecting the competition of companies in the U.S. (out of print).

172. Schoolnet.
Provides brief history of the birth of Edward Lloyd’s Coffee House on Tower Street and how it grew into an intelligence gathering and publishing organization.

173. Scrip Magazine. PJB Publications.
Considered a leading magazine for the pharmaceutical industry. This monthly publication features commentary, analysis, and insight into the issues at the top of the pharmaceutical industry’s agenda. Scrip Magazine is part of the subscription to the twice-weekly newsletter, Scrip World Pharmaceutical News, as well as being available under separate subscription. US$555 for the magazine only.

174. Searcher. Information Today, Inc.
Magazine targeted to professional online researchers. Includes in-depth articles on search techniques, industry trends, and evaluations of online resources. US$75.95/year for 10 issues; higher outside the U.S.

175. Sloan Management Review. Massachusetts Institute of Technology (MIT) Sloan School of Management.
A peer-reviewed quarterly business journal aimed at bridging the gap between management research and practice. Evaluates and reports on new research to help readers identify and understand significant trends in management. The journal covers all management disciplines, with emphasis on corporate strategy, leadership, and management of technology and innovation. US$89/year for 4 issues.

176. "Spies Like Us," by Skip Kaltenheuser and Keith Epstein. CIO Insight, August 1, 2001.,3959,44507,00.asp
Article highlights a CI case study involving Wayne Rosenkrans and Bristol-Myers Squibb.

177. Standard Rate & Data Service (SRDS) Directory of Business Publications.
Major resource for media rates and publishing-related information. Business volume contains profiles of every business publication including advertising and editorial information. US$733 in the U.S., higher elsewhere.

178. Statistical Abstract of the United States. Government Printing Office.
"The government’s most important statistical factbook on the social, political, & economic aspects of American life. Includes data on population, births, deaths, life expectancy, marriage and divorce, health and nutrition, education, law enforcement" (from site). Individual chapters are available in Portable Document Format (PDF) on the Web site. US$48 hardcover; US$38 softcover.

179. Strafford Publications, Inc.
A national publisher of newsletters, case law reporters, data services, books, surveys, and special reports serving the accounting, legal, and management consulting professions, and the security and loss prevention industry. Prices range from US$34.50 (books) to US$597 for newsletter yearly subscriptions.

180. Strategic Management Journal. John Wiley & Sons, Inc.
An academic journal focused on the theory, practice, and advancement of strategic management. Covers topics such as strategic resource allocation, organization structure, leadership, entrepreneurship, and organizational purpose, as well as methods and techniques for evaluating and understanding competitive, technological, social, and political environments; planning processes; and strategic decision processes. An article on the global acquisition, protection, and leveraging of technological capabilities by Sue McEvily, Kathy Eisenhardt, and John Prescott is scheduled for publication in 2003. US$290 for an individual subscription (13 issues).

181. Super Searchers Do Business: The Online Secrets of Top Business Researchers, by Mary Ellen Bates. CyberAge Books, 1999.
A collection of interviews with 11 expert business researchers. US$24.95.

182. The Sword and the Shield: The Mitrokhin Archive and the Secret History of the KGB, by Christopher Andrew and Vasili Mitrokhin. Basic Books, 2000.
This story is based on a secret archive of top-level KGB documents smuggled out of the Soviet Union. The archive covers the entire period from the Bolshevik Revolution to the 1980s. Contributes to the understanding of KGB intelligence collection methods, espionage, and covert actions. US$17.50 paperback, higher outside the U.S.

183. Technical Insights. Frost & Sullivan.
Series of newsletters focusing on technology transfer in a variety of fields. Covers engineering, pharmaceuticals, and other technology areas. A popular title in the R&D world is "Inside R&D." Technical Insights also offers publications under its Technology Resource Services label for vertical markets such as aerospace and defense, energy, healthcare, and oil and gas. US$2,000­4,000/year for electronic newsletter subscriptions (includes archive); US$1,152­2,160/year for hard copy newsletter subscription; US$14,000­$53,000 for the Technology Resource Services—Vertical Markets.

184. Technology Review. Massachusetts Institute of Technology (MIT).
Considered MIT’s magazine of innovation. Promotes the understanding of emerging technologies and their impact on business and society. Selected issues have annual reviews such as top innovators and top patent issuers. US$30/year (higher outside U.S.), 10 issues.

185. Theory of Economic Development, (Theorie de l’evolution economique) by Joseph Schumpeter, Payot, Paris, 1912.
Schumpeter was considered a pioneer in the economics of the capitalist system in Europe. In 1912 he presented his vision of dynamic processes that included a circular flow and the recognition of the competitive forces of new markets, new entrants, and new suppliers. Referenced in "European Competitiveness and Business;" see separate entry in this section.

186. "Toward Strategic Intelligence Systems," by David B. Montgomery and Charles B. Weinberg, Journal of Marketing, Vol. 43, Fall 1979, pp. 41­52.
Article cites the dramatic increase in the use of strategic planning tools in the past decade and provides an overview of strategic intelligence systems. The authors share their concern about the lack of focus on the selection, gathering, and analysis of information in the strategic planning process.

187. Ulrich’s Periodicals Directory.2003 edition. RR Bowker LLC.
Major reference source for more than 164,000 regularly issued and 3,500 ceased publications. Each serial is profiled, including addresses, phone numbers, email addresses, URLs, and fax numbers for some 80,000 publishers from 200 countries. Ulrich’s also covers 27,000 Internet, online, and CD-ROM publications; 6,700 daily and weekly U.S. newspapers in the newspaper volume; and more than 7,000 non-U.S. and topical U.S. papers in the main volumes. US$699 for 5-volume set (annual).

188. Upside Today. UMAC, Inc.
Monthly magazine focused on the business of technology. Covers key business issues and trends affecting high-tech companies with an emphasis on financial and management issues surrounding the growth sectors. Free subscription available to qualified professionals in the U.S. only. US$75 for non-U.S.

189. Usenet Newsgroups.
Access to dozens of discussion forums on a wide range of topics. Can search by one of 10 subject categories—e.g., biz (business topics), comp (computers)—or through an alphabetical list. Free.

190. Value Line Investment Survey. Value Line.
Weekly publication known for its main section "Ratings & Reports," which highlights selected companies in multiple industries. Each selected company receives a full-page profile including historical and recent stock data, quarterly financial information, news, and performance review. The other sections are "Summary & Index," which provides a key to locating the latest reports on each of the stocks followed, and "Selection & Opinion," providing VL’s view of the economy and the stock market, model portfolios, and various economic and stock market statistics. US$598/year.

191. Veille.
In addition to the print publication, Veille produces e-publications and hosts discussion lists for the CI professional. All articles and discussions are in French. 151 Euros/yr (10 issues) for addresses in France; higher elsewhere.

192. VTC Media Availability. U.S. Department of Defense., or viaemail:dladvisories_sender@DTIC.MIL
Service provides email notices of Video Tele Conference media availability of DoD officials. Related services provide email announcements, news, and speech transcripts. Free with registration.

193. Wall Street Journal. Dow Jones & Company, Inc.:
Major business newspaper for the United States. Reports on major company and industry activities. Often profiles companies, industries, and executives. US$189 for 52 weeks.

194. Working Knowledge: How Organizations Manage What They Know by Thomas H. Davenport and Laurence Prusak. 1997 (hardcover) and 2000 (paperback). Harvard Business School Press.
Introduces the vocabulary and concepts of knowledge management. Explores how knowledge can be nurtured in organizations and how to create a knowledge-oriented corporate culture. Successful knowledge projects are profiled through case studies. US$29.95 hardcover; US$19.95 softcover


195. Adobe Acrobat. Adobe Systems Incorporated.
Desktop software for creating and converting documents to Adobe Portable Document Format (PDF) files, now a worldwide standard. Aids in printing documents in the format and fonts intended and in protecting them from unauthorized access and alterations. Cost for the full Acrobat CD-ROM or download version is US$249. Acrobat Reader, which only reads PDF documents, is available free.

196. C-4-U Scout. C-4 U Ltd.
A desktop application for monitoring Web page changes at designated URLs. It runs on all Microsoft Windows platforms 95 and up. Available free from the Web site.

Service that monitors Web page changes for free. Offers a "wizard" to aid in setting up the service.

198. Dialog Alerts. Dialog Corporation.
Literature monitoring service for most databases available through Dialog. Alert frequency varies with the database provider and personal options. Cost depends upon frequency, print format, and database cost.

199. Dow Jones Interactive Custom Clips. Dow Jones & Company.
The literature monitoring service for newswires, newspapers, magazines, and newsletters covered in the Dow Jones Interactive Publications Library. Custom Clips offers several delivery options and updating frequencies. All Dow Jones Interactive customers will be migrated to by or before June, 2003. See Tracks [200]

200. Tracks. Factiva. http://www.
Literature monitoring service for newswires, newspapers, magazines, and newsletters covered in, a joint venture of Dow Jones and Reuters.

201. Fuld & Company—CI Strategies and Tools:
Annotated listing of alert and monitoring services particularly relevant to those performing competitive intelligence.

202. InfoMinder.
A tracking service that notifies subscribers when Web site content changes. Free trial available. Subscription costs US$24.95/year.

203. Knowledge Works. Cipher Systems LLC.
A client-server application designed for use on Lotus Notes or Microsoft Exchange. Provides a workflow component around Key Intelligence Topics (KIT) and Key Intelligence Questions (KIQs), automated collection of published information from internal and external sources, the capability to enter primary information, and advanced search tools for information retrieval. Contact the vendor for pricing information: +1.800.595.9763.

204. LexisNexis ECLIPSE Service. LexisNexis.
A literature search service that tracks publications in the LexisNexis libraries. Offers various formats, delivery options, and updating frequency. Cost varies depending upon choice of library, frequency, and delivery option.

205. Lotus Domino. IBM Corporation.
The Lotus Domino line of servers facilitates group interactions, collaborations, and messaging. Enhances group database development. A free trial is available through Web site download.

206. Lotus Notes. IBM Corporation.
Groupware that combines enterprise-class messaging and calendaring and scheduling capabilities with a platform for collaborative applications. A trial copy can be downloaded for free. Contact 1-888-SHOP-IBM for pricing inquiries.

207. L-Soft.
Producers of LISTSERV™ list management software. Pricing varies depending on number of subscribers, delivery speed, etc. Email for a price quote.

208. Market Signal Analyzer. Docere Intelligence Inc.
Software that provides a matrix-based framework for collecting and organizing qualitative information. Aids in identifying and reporting trends and events that may impact the user’s firm (aka early warning). A free trial is available via the Web site.

209. Microsoft Excel. Microsoft Corporation.
Spreadsheet software for data manipulation, charting, and data analysis. Use of Pivot Tables and Functions aid in financial analysis.

210. Microsoft Office. Microsoft Corporation.
Office suite software. The Professional Edition includes Access, Office, PowerPoint, and Word.

211. Microsoft PowerPoint. Microsoft Corporation.
Presentation software.

212. Microsoft Word. Microsoft Corporation.
Word processing software packaged with many new computers. Also part of the Microsoft Office family of applications. Special features such as Insert/Index and Table of Contents aid in presenting summarized news items and written research results.

213. MindIt (Now defunct)

214. MyYahoo!
Personalized service to set up news and stock alerting services. Available free with registration.

215. NetMind (Now defunct)

216. Office Accelerator. Baseline Data Systems, Inc.
A powerful address book program that integrates with Windows applications including word processors, email programs, and the Internet. Features document tracking and phone call logging. Standard Edition is US$99.95.

217. SmartWrap. Selznick Scientific Software, LLC.
A software utility that scans text and email, identifies paragraphs and lists, and rewraps the text accordingly. Both Windows and Mac versions are available. This is a shareware product. $15 donation suggested.

218. Spyonit:
On hiatus as of June 2002, but reactivation is expected. The Web-based service keeps looking for the topics specified, and then notifies the requester by email, pager, or other specified delivery device. The service has been free, and the providers expect to keep it free.

219. Strategy Software. Strategy Software, Inc.
Strategy Software produces four software packages for competitive intelligence activities. Both IntoAction and Strategy! are sold on a per-user basis. Strategy! supports organizing information from several sources. Additional products are InfoAction (for access to internal intranet reports), FastTrack (database aid), and InTouch Hotline (experts). Prices vary; contact provider for pricing information.

220. Thoughtscape Desktop 3.0. ThoughtShare Communications, Inc.
Software utility that allows you to create and save copies of Web pages. Facilitates collection and distribution of collected Web pages. Free download available for limited usage. Software may be purchased for US$29.95.

221. TracerLock:
A clipping service that monitors thousands of news sites, online trade journals, and e-zines automatically and emails profile-matching results to subscribers. Individual profiles cost US$4/month and US$19.50/month for five keywords. Tracerlock also offers a newsfeed feature for no additional cost.

222. TVEyes:
TVEyes monitors TV channels and sends email alerts whenever one of up to five sets of keywords is mentioned. Available in three subscription levels: TVEyes Consumer Edition is a free service. TVEyes Gold offers an unlimited keyword list for a low yearly rate. TVEyes Professional Edition features full-text searching of more than 40 stations’ content. In addition, TVEyes Political Edition covers the "buzz on the Hill," TVEyes Broadcast Services include the Fastrans Transcription tool and the TVEyes Clip Recorder, as well as a suite of tools for publishing indexed streaming video onto the Web.

223. Vivisimo:
Document clustering (automatic categorization) software for arranging intranet data into hierarchical folders. Integrates internal and external information on the fly." The Clustering Engine starts at US$25,000. A free version is available at the Web site for general Web searching. Inquiries may be directed to

224. Wincite. Wincite Systems LLC.
A LAN-based software system designed as a comprehensive CI database tool. Provides analytical frameworks and reporting features. Includes a feature that maps information and intelligence to business processes and areas and related files. The basic system starts at US$15,000.

225. Wisdom Builder. Wisdom Builder, LLC.
A Microsoft Windows-based client-server application to aid in the research process. It is considered unique for its focus on finding hidden relationships among events, people, places, products, and organizations in text such as news articles, press releases, etc. The Wisdom Builder Desktop is two packages combined. Each may be purchased separately: Gold Rush! Single user is US$79.95 and TimeLine Pro Single User is US$249.95.


226. American Management Association (AMA):
Offers a full range of live, electronic, and printed business education and management development programs for individuals and organizations in the Americas, Asia, and Europe. Publishes a number of books.

227. American Marketing Association (AMA):
A professional association of individual marketers. AMA has more than 40,000 members worldwide and serves many levels of marketing practitioners, from executives to students. Publishes several periodicals and books.

228. American Productivity & Quality Center (APQC):
An education and research organization whose mission is to improve productivity and quality in organizations around the world through research, education, and advisory services. Offers books and courses in such areas as: benchmarking, best practices, knowledge management, customer-focused systems, organizational effectiveness, and performance measurement.

229. Association of Independent Information Professionals:
An international association of approximately 700 people who either own their own information businesses or are interested in the profession. The AIIP membership directory is available at

230. Barndt, Walter
Walter Barndt, now retired, taught strategic and business intelligence courses for the Hartford Graduate Center, Lally School of Management, Rensselaer Polytechnic Institute from 1983­1996.

231. Cisek, Robert N., Ph.D. See also Mercyhurst College [250]
Dr. Cisek is a professor in the Research Intelligence and Analyst Program, History Department, Mercyhurst College, Erie, PA. He has a background in strategic planning and teaches business intelligence, in addition to other courses in the program.

232. CI University:
Web site details the courses, certificate, and university programs in place or under development at schools in North America.

233. Competia:
Canadian-based association and conference vendor for the CI profession.

234. Conference Board Council on Competitive Analysis:
Formed by the Conference Board and the Society of Competitive Intelligence Professionals. Its purpose is to provide a platform for an intensive, off-the-record exchange of ideas and experiences with respect to competitive intelligence/analysis activities, and to further the professional development of its members.

235. Dedijer, Stevan.
Professor Dedijer has been described as the father of business intelligence. He taught courses in the Department of Business Administration, University of Lund, Sweden, from 1974 to 1993. His publications include a regular column in SCIP’s Competitive Intelligence Review. As of 2000, he was still lecturing at conferences on business intelligence.

236. Drexel University. College of Information Science and Technology. Competitive Intelligence Certificate Program. 3141 Chestnut Street, Philadelphia, PA 19104. FAX +1.215.895.2494.
Credited as being the first university to offer a CI certificate program.

237. Fahey, Liam, Ph.D.
Dr. Fahey is adjunct professor of strategic management at Babson College and teaches strategy in Babson’s custom executive education programs. He is the author and editor of six books, including Learning from the Future: Competitive Foresight Scenarios and the best-selling The Portable MBA in Strategy. Fahey is also an active researcher and consultant to firms in North America and Europe. He previously taught at Northwestern’s J.L. Kellogg Graduate School of Management and Boston University’s School of Management.

238. Fleisher, Craig S., Ph.D.
Dr. Fleisher is a professor with the Odette School of Business, University of Windsor, Windsor, Ontario. He is also one of the editors of the new SCIP publication, Strategic Management Journal, listed separately in the Articles section.

239. Fuld & Company, Inc.
Fuld & Company is an international competitive intelligence consulting firm. Founded in 1979 by Leonard M. Fuld, the company performs research and offers seminars and other professional services. Fuld hosts a CI Learning Center, publishes the Internet Intelligence Index, and conducts an annual CI software review. Leonard Fuld is also known for his book, The New Competitor Intelligence, listed separately [155].

240. Fuld War Room.
Interactive multimedia CD for training and reference. Provides training tools and reference materials from CI fundamentals to advanced analytical techniques. Note: Currently out of print but may be republished in the future.

241. Futures Group.
A management, marketing, research, and strategic planning organization.

242. Gilad, Ben, Ph.D.
Dr. Gilad is a former Associate Professor of Strategic Management and a former acting chairman of the International Business Dept. at Rutgers University’s School of Management. He created CI courses for Rutgers, New York University, Hebrew University in Jerusalem, and The College of Management in Tel Aviv. He currently serves on the faculty of the Fuld Gilad Herring Academy of Competitive Intelligence.

243. Herring, Jan P.
Jan P. Herring, a co-founder and faculty member of the Academy of Competitive Intelligence (ACI), serves as an advisor to business executives and intelligence professionals. Herring is a pioneer and recognized expert in the field of business intelligence. He is a charter member and Fellow of the Society of Competitive Intelligence Professionals (SCIP). Previously he held positions with The Futures Group, a BI consulting firm he founded, was Director of Analytical Research with Motorola, and worked as a professional intelligence officer in the Central Intelligence Agency (CIA). Herring is also known for creating the "Intelligence Cycle," further described in two of his publications, "Building a Business Intelligence System," Journal of Business Strategy, May/June, 1988 and "Key Intelligence Topics? A Process to Identify and Define Intelligence Needs," Competitive Intelligence Review, Vol. 10, No. 2, 1999.

244. Hohhof, Bonnie. Intelligent Information.
Bonnie Hohhof is the editor of Competitive Intelligence Magazine (CIM). She started and edited SCIP’s first publication, Competitive Intelligence Review (CIR) in 1988. Hohhof has written articles and contributed to books on the use of information technology for competitive intelligence activities.

245. Holden, Jim. Holden International.
Jim Holden is founder and CEO of Holden International. Holden and his team work with companies to gain competitive advantage by applying sales and marketing techniques. In addition to his many seminars, Holden is known for the Strategic Value Selling Methodology and four books, most notably Power Base Selling, listed separately in the Articles section.

246. Innovation Management Seminar, MIT.
The MIT Sloan School of Management co-sponsors the Annual Innovations in Management Conference every spring with the MIT Office of Corporate Relations Industrial Liaison Program. Registration is free to members, US$1,450 to nonmembers.

247. Kassler, Helene
Helene Kassler, formerly with Northern Light and Fuld & Company, is known for several of her presentations and published articles on data sources for CI. Articles cited in this book are: "Data in the Corporate Universe: It’s a Dangerous World Out There," Searcher, March 1, 2001; "Competitive Intelligence on the Web," Database, August 1, 1999; and "Wins and Losses: The Latest Developments in Online Competitor Research," Searcher, February 1, 1998.

248. Keim, Daniel;
Daniel A. Keim is with the Computer Science Institute, University of Konstanz, Germany. His published work includes several articles on visualization techniques, including: "Visualization Techniques for Mining Large Databases: A Comparison" ( and

249. Kight, Leila
Leila Kight, now retired, is a founding member of the Society of Competitive Information Professionals. Her book, Business Researchers Handbook (listed separately in the Articles section), published in 1980 by Washington Researchers, is still referred to today for its insight into the entire intelligence process, from understanding the question to delivering a full-blown report.

250. Mercyhurst College Research/Intelligence Analyst Program:
Grants an undergraduate degree in competitive intelligence. Teaches nuts and bolts of intelligence gathering and analysis. Concentrates on how to do business intelligence, not just how to use the CI department.

251. Miller, Jerry P., Ph.D.
Dr. Miller is Director of the Competitive Intelligence Center at Simmons College (see 257). He has taught CI courses in the library school since the early 1990s and has served on the faculty of Simmons since 1989. Jerry has performed research, given presentations, and published several articles on intelligence and competitive intelligence. His book, Millennium Intelligence, is listed separately here [153].

252. National Association of Investors Corporation:
Professional association for individual investors. Aids/trains members in analyzing companies.

253. Paap, Jay. California Institute of Technology: and
Dr. Paap is President of Paap Associates, Inc. (PAI), a management consulting firm assisting major corporations in a broad range of business and technology development efforts, and serves on the faculty of the Industrial Relations Center at Caltech. He is a frequent speaker, and participates in seminars for Caltech, MIT, the Strategic Leadership Forum, and other groups.

254. Prescott, John E., Ph.D.
Dr. Prescott is a professor of Business Administration at the Katz Graduate School of Business. In addition to being one of the first recognized CI professors in the United States, he has written and edited several articles, books, and scholarly journals on competitive intelligence including Proven Strategies in Competitive Intelligence, listed separately in the Articles section.

255. Russo, J. Edward. Cornell University.
Dr. Russo is Professor of Marketing and Behavior Science, Johnson Graduate School of Management, Cornell University. His research centers on decision making for managers and consumers. His published work deals with confidence and overconfidence issues in decision making. He has explored advertising, behavioral methodologies, consumer-information aids, decision processes strategies, and the distortion of information during a decision. He is the coauthor of Winning Decisions (Doubleday 2002).

256. Shelfer, Katherine.
Kathy Shelfer is an Assistant Professor in Drexel University’s College of Information Science and Technology. She has been instrumental in the CI Certificate program there. See additional information under the separate Drexel University listing [236].

257. Simmons College, School of Library and Information Science:
Simmons Competitive Intelligence Center:
Simmons was the first known library school to teach competitive intelligence starting in the 1990s. See also Miller, Jerry P. [251].

258. Society of Competitive Intelligence Professionals (SCIP):
An international association of competitive intelligence professionals. Members are primarily involved in corporate competitive intelligence, although some are CI consultants. Web site includes links to members.

259. Special Libraries Association (SLA):
An international association of librarians primarily in corporations, associations, and government agencies, as distinct from public or school libraries. Primarily U.S. and Canadian membership, with some non-North American regional groups as well. Publishes Information Outlook.

260. Tufte, Edward R:
Author of several books on visualization including: The Visual Display of Quantitative Information (US$40), Envisioning Information (US$48), and Visual Explanations: Images and Quantities, Evidence and Narrative (US$45). All available from Graphics Press and via Tufte’s site.

261. Washington Researchers:
Produces publications and seminars on research and analysis. Publications may be ordered from the Web site. See alsoBusiness Researchers Handbook, listed separately in the Articles section [96] .


Super Searcher, Author, Scribe Super Searchers on Competitive Intelligence:
The Online and Offline Secrets of Top CI Researchers
By Margaret Metcalf Carr
Edited by Reva Basch
Foreword by Jan Herring
About the Author
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