Knowledge, Value & Networks
Verna Allee, President & Founder, Integral Performance Group & author of The Knowledge Evolution: Expanding Organizational Intelligence
How is value created in today’s knowledge economy? Are knowledge and intangible value exchanges really the foundation for the emerging networked enterprise? Allee addresses these questions and discusses value networks which encompass the web of relationships generating economic value through complex dynamic exchanges between individuals, groups or organizations.  She illustrates, using real world examples, how value networks lead to economic success for eEnterprise and mainstream industries, sharing strategies for ways organizations can leverage knowledge for greater value.
 

9:45 a.m. - 10:30 a.m.
Coffee Break - A Chance to Visit the Exhibits
 

TRACK A • KM STRATEGIES, PROCESSES & MODELS

[BALLROOM K]

-

 Session A301 — 10:30 a.m. - 11:15 a.m.

First Things First: Developing a Visionary Design for Knowledge Management
Frank Brusca, Partner & Sr. Consultant, Ariel Performance Centered Systems, Inc.
Before any system is built, there must be ideas. Translating abstract ideas so that the vision is understood is difficult. The use of visionary designs allows development teams to better make their case by dynamically illustrating processes, structure and interfaces. Text and graphics alone more often than not fail to convey your objective. Brusca and a client present how they developed their KM vision and used visionary designs to ensure that all understood the vision, knowledge and information ideas.
 Session A302 — 11:30 a.m. - 12:15 p.m.

How to Create Business Value with Knowledge Management Solutions That Work
Dave Magnani, Managing Director, Client Solutions, Sopheon/Teltech
For organizations pursuing knowledge management, few issues loom larger than the risk of making important investments in initiatives that won’t pay off. Based on Sopheon’s recently completed landmark studies of high-performance knowledge management initiatives and enabling technology, this presentation will profile today’s most successful KM applications and examine the key learnings and best practices underlying the performance of these killer apps. Magnani also provides principles for ensuring the strategic business value of KM efforts and proven frameworks for identifying and selecting appropriate developmental and maintenance tools and measuring the impact of their knowledge management solutions.
 

12:15 p.m. - 1:45 p.m.
Lunch Break - A Chance to Visit the Exhibits
 

Session A303 — 1:45 p.m. - 2:30 p.m.

Technology Company Focuses on People & Processes: Compaq Case Study
Denise M. Schilling, Manager, Compaq Knowledge Management Office, Compaq Computer Corporation
Kimberly Lopez, Sr. KM Consultant, American Productivity & Quality Center
Organizations wanting to facilitate the creation and utilization of their corporate knowledge, avoiding a technology-focused knowledge management approach can be a challenge. When the organization is a market leader in providing technology solutions, the challenge to focus on the people and processes related to knowledge management can be even more challenging than in other organizations. During this session, Compaq Computer Corporation will share how their knowledge management strategy successfully integrates three key KM components — people, process, and technology — through a variety of approaches, including self-service and COP models.
 

2:30 p.m. - 3:15 p.m.
Break - A Chance to Visit the Exhibits
 

Session A304 — 3:15 p.m. - 4:00 p.m.

Next Generation Knowledge Management Must Account for the Complexity of the Way Organizations Collaborate
Ronald Yu, Vice President, Professional Services and Support, HelloBrain Corporation
Knowledge is not created linearly in neat packages, but from cumulative thinking derived from people with different thought processes at varying degrees of complexity. As a result, the next generation of knowledge management will not only become more integrated into an organization's business and work processes but will accommodate this complexity as well.  Such processes include contextual archiving, auto-archiving, as well as "intellectual capital" inventory, along with currently employed processes of taxonomy based search and browse, document management and reporting.
 

CLOSING KEYNOTE

[THEATER]

-

4:15 p.m. - 5:00 p.m.

The Late, Great, Future of Knowledge Management
Andy Michuda, Chief Executive Officer, Sopheon
Today, growing numbers of business leaders and journalistic pundits are claiming that KM initiatives are failing to deliver on their promises. How is it that an idea once regarded with soaring optimism should become the subject of such negative reviews? Using research findings and descriptions of best practices, Michuda, one of KM’s supply-side thought leaders, demonstrates that KM does deliver its value when reconnected to its business purpose. Michuda will explain:

• What separates winning knowledge management initiatives from losers
• Why strategy is so crucial to the viability of KM efforts 
• How to identify the real KM opportunities in organizations
• Why measuring the value of your KM efforts is much more than just a good idea

TRACK B • KM TOOLS & TECHNOLOGY: PORTALS & BEYOND

[THEATER]

-

If there’s one thing that’s true in a knowledge-based economy, it’s that collaboration pays. Yet astonishingly, organizations still fail to recognize and use their human capital. By 2003, according to IDC, inefficient knowledge management will cost U.S. Fortune 500 companies $31 billion  yearly. In recent research, 72 percent of executives said knowledge was not reused throughout their organization. Eighty-eight percent did not have access to key learnings or best practices. A corporate Intranet may provide connectivity, but it is not enough to reap the rich rewards of knowledge integration and sharing. Instead, the next generation of corporate intranet is emerging as a dedicated, integrated knowledge portal: a resource with a personalized interface and content, yet with unsurpassed access to the information and resources of the organization itself.  Join us for a look at KM and portal technology.

 Session B301 — 10:30 a.m. - 11:15 a.m.

Knowledge Portals: Creating Connectivity That Pays
S. William Ives, Global Director, Knowledge Management Practice, Accenture
Where can a knowledge portal add real value? And what are the lessons for developing a successful initiative? This session explores how enterprise portals can support many key executive intentions by improving employee relationships to other employees, to tasks, to the organization, and to life. It shows that discrete, achievable business goals for portal design are a pre-requisite. Moreover, since the portal is the company’s face, addressing organizational, people and cultural issues is as important as the focus on technology. With 55 percent of 300 Fortune 500 companies surveyed already in the deployment phase of a corporate portal (Source: Delphi Group), corporations must look towards creating connectivity that pays. 
 

Session B302 — 11:30 a.m. - 12:15 p.m.

Portal Payback — How to Ensure Measurable Success
Thomas W. Hoglund, Principle, Arthur Andersen, LLP
This session explores the reasons you should be building corporate portals and vortals (vertical portals), the tangible benefits you can expect from them and the ways you can generate ROI. It features lessons learned from the companies that have been pioneers in this area. Common portal myths will be exposed and practical ways to decrease risk and increase success will be highlighted.
 

12:15 p.m. - 1:45 p.m.
Lunch Break - A Chance to Visit the Exhibits
 

Session B303 — 1:45 p.m. - 2:30 p.m.

Using a Knowledge Framework to Build & Deploy Enterprise
John Quirk, Founding Member, Open Door Technologies LLC
Enterprise portals provide organizations a unique opportunity to pursue KM strategies. This session discusses the four distinguishing characteristics of knowledge vs. information: context, timeliness, a “human touch and reusability. It examines how a knowledge framework approach will aid you in platform selection, feature scoping and content management. The knowledge framework consists of six services: sense, seek, share, inform, learn, and evolve. Each of the services is defined, and examined in depth. Appropriate technologies for each service are discussed.
 

2:30 p.m. - 3:15 p.m.
Break - A Chance to Visit the Exhibits
 

Session B304 — 3:15 p.m. - 4:00 p.m.

Building Knowledge Sharing with Portals
Rodney Plant, Citrix Systems, Inc.
Dan Wright, Director, AskMe Corporation
Rajat Mukherjee, Principal Software Architect, Verity
This session provides insight into the tools and methodologies as well as the strategies and technologies for successful enterprise information portals (EIPs). It provides real-world examples of working portals and lessons learned.
 
 
 

CLOSING KEYNOTE

[THEATER]

-

4:15 p.m. - 5:00 p.m.

The Late, Great, Future of Knowledge Management
Andy Michuda, Chief Executive Officer, Sopheon
Today, growing numbers of business leaders and journalistic pundits are claiming that KM initiatives are failing to deliver on their promises. How is it that an idea once regarded with soaring optimism should become the subject of such negative reviews? Using research findings and descriptions of best practices, Michuda, one of KM’s supply-side thought leaders, demonstrates that KM does deliver its value when reconnected to its business purpose. Michuda will explain:

• What separates winning knowledge management initiatives from losers
• Why strategy is so crucial to the viability of KM efforts 
• How to identify the real KM opportunities in organizations
• Why measuring the value of your KM efforts is much more than just a good idea

TRACK C • KM & CONTENT MANAGEMENT: FOCUS ON XML

[ROOMS 203/204]

-

This full-day track for programs relating to XML provides a thorough grounding about what it is and how it can be used in the world of content and knowledge management.  From overview and under the hood sessions to real world examples, it gives attendees a solid understanding of XML and its uses. 

 Session C301 — 10:30 a.m. - 11:15 a.m.

XML, CM & KM
Darlene Fichter, Data Coordinator, University of Saskatchewan Libraries
Frank Cervone, DePaul University
CM and KM solutions are using XML, but what does XML offer these types of applications? Why are major vendors hopping on the XML train? Every day new XML standards are approved. How do these fit with CM and KM solutions? What are some of the strengths and weaknesses of basing a system on XML and what are the trends?  This session provides an overview of XML and how it relates to CM and KM.  Using many real world examples, it explains the value of XML and illustrates with working applications.
 

Session C302 — 11:30 a.m. - 12:15 p.m.

Standards for KM
David Dodds, iKnowMed
This introductory level session is designed for those implementing KM solutions.  It looks under the hood and discusses the standards that provide a competitive edge and Web-enable your system.  Learn more about XML, Xpointer and Xlink, metadata standards, content delivery protocols, RDF, topic maps and the semantic web.
 

12:15 p.m. - 1:45 p.m.
Lunch Break - A Chance to Visit the Exhibits
 

Sessions C303 & C304 — 1:45 p.m. - 4:00 p.m.

XML Show & Tell
Stephanie Lummis, Director of Product Management, Antarcti.ca Systems
Michael Vulpe, CTO & Founder, i4i (Infrastructures for Information, Inc.)
Eddie O’Brien, President & CEO, Ringtail Solutions
We’ve heard lots about XML but what does it really mean for those in the KM world?  This session highlights tools and solutions that show how XML enhances the management of internal and external content.  Each panelist presents a case study which emphasizes the use of XML, its benefits as well as the challenges in the application. 
 
 

CLOSING KEYNOTE

[THEATER]

-

4:15 p.m. - 5:00 p.m.

The Late, Great, Future of Knowledge Management
Andy Michuda, Chief Executive Officer, Sopheon
Today, growing numbers of business leaders and journalistic pundits are claiming that KM initiatives are failing to deliver on their promises. How is it that an idea once regarded with soaring optimism should become the subject of such negative reviews? Using research findings and descriptions of best practices, Michuda, one of KM’s supply-side thought leaders, demonstrates that KM does deliver its value when reconnected to its business purpose. Michuda will explain:

• What separates winning knowledge management initiatives from losers
• Why strategy is so crucial to the viability of KM efforts 
• How to identify the real KM opportunities in organizations
• Why measuring the value of your KM efforts is much more than just a good idea

TRACK D • CULTURE & KM: FOCUS ON eLEARNING

[BALLROOM J]

-

eLearning is Internet-enabled learning. The technology now allows for some amazing whiz-bang things to be delivered, but this track looks at the people side of the KM and eLearning equation.  While the technology infrastructure is just now emerging, we will be better prepared if we acknowledge and internalize an understanding of the issues of culture, learning design and motivation as part of the complete eLearning context. Listen to our speakers to find the benefits from the promise of eLearning rich learning experiences, a networked community of learners, faster learning at reduced costs, increased access to learning and the ability to transfer knowledge across organizations and generations.
 

Session D301 — 10:30 a.m. - 11:15 a.m.

Knowledge Management as Infrastructure for Organizational Learning
Judith McCrackin, President, THOUGHTSPACE
When KM strategies and processes reflect an awareness of organizational learning (OL) principles and practices, organizations gain faster business advantage, especially in the area of product or service innovation. This session provides an overview of organizational learning that will be informative to KM professionals interested in designing enabling methods and helps to shape views of appropriate taxonomies and portals. Lessons from practical implementation of OL practices in a complex, distributed business environment are shared.
 

Session D302 — 11:30 a.m. - 12:15 p.m.

Fostering a Knowledge-Empowered Culture
Shawn S. Zahedi, Consultant, Knowledge & Content Management Solutions,  IBM U.S.
Public and private institutions have realized that the establishment and sustenance of a knowledge-empowered organization requires more than just a sophisticated information technology environment. It requires understanding the people, their needs, their motives, and their behaviors as individuals and as groups. How can understanding the culture of organizations help better understand the people, and how can that understanding help foster a knowledge-empowered culture? This session discusses what culture is and what it has to do with KM and the role of culture in hyperlinked knowledge-empowered organizations.
 

12:15 p.m. - 1:45 p.m.
Lunch Break - A Chance to Visit the Exhibits
 

Session D303 — 1:45 p.m. - 2:30 p.m.

Building eLearning in Different Environments: Case Studies
Todd Corbett, Channel Marketing Manager, SmartForce
Nicole Crain, Dell
Beverly Patterson, Ricoh
This session provides three real-world examples of eLearning strategies. It looks at how Dell has made training easy, accessible and affordable by creating an eLearning community, EducateU, which provides value-added services to all Dell system users. It defines the steps Ricoh took to successfully launch an eLearning initiative across their dealer network to keep their dealer workforce educated and productive in the midst of so many new and emerging technologies. It discusses how eLearning provides greater credibility with customers, partners and employees and how their eLearning programs gave Dell and Ricoh a competitive edge.
 

2:30 p.m. - 3:15 p.m.
Break - A Chance to Visit the Exhibits
 

Session D304 — 3:15 p.m. - 4:00 p.m.

Motivations in eLearning
Evie Einstein, Consultant, Instructional Design
This session outlines various aspects of what motivates learners and what impact instructors have on motivation in eLearning virtual settings vs. traditional physical classrooms. The questions posed here are evaluated with literature that compares virtual learning to traditional learning environments. Finally strategies for achieving learning success in a virtual setting are highlighted.
 
 

CLOSING KEYNOTE

[THEATER]

-

4:15 p.m. - 5:00 p.m.

The Late, Great, Future of Knowledge Management
Andy Michuda, Chief Executive Officer, Sopheon
Today, growing numbers of business leaders and journalistic pundits are claiming that KM initiatives are failing to deliver on their promises. How is it that an idea once regarded with soaring optimism should become the subject of such negative reviews? Using research findings and descriptions of best practices, Michuda, one of KM’s supply-side thought leaders, demonstrates that KM does deliver its value when reconnected to its business purpose. Michuda will explain:

• What separates winning knowledge management initiatives from losers
• Why strategy is so crucial to the viability of KM efforts 
• How to identify the real KM opportunities in organizations
• Why measuring the value of your KM efforts is much more than just a good idea

TRACK E • eBUSINESS & KM

[ROOMS 209/210]

-

Is KM being embedded into the way we do business these days in the eWorld? Listen to our speakers who delve into the eBusiness world and focus on strategies for doing successful eBusiness using the best of KM, using eProcesses, and more.

Session E301 — 10:30 a.m. - 11:15 a.m.

Designing Your eWorld Enterprise
Jac Fitz-enz, Founder & Chairman, Saratoga Institute, & author of The E-Aligned Enterprise
Human intelligence is the cornerstone of an eWorld enterprise.  It is the force that develops business strategy, new leadership imperatives and human capital management.  In the eWorld, these are all embedded in the connectivity of the Internet.  The central questions are how to make organizations more collaborative, leaders better communicators, and managers more skilled in blending knowledge requirements and learning systems.  This session looks at the similarities and differences in the eWorld, discusses how to develop leaders, and most importantly, how to link KM with organizational learning.
 

Session E302 — 11:30 a.m. - 12:15 p.m.

Human Capital ROI: KM & HR Driving Business Results
Nick Bontis, Director, Institute for Intellectual Capital Research, Associate Editor, Journal of Intellectual Capital, Professor of Strategic Management, McMaster University
Recognized by a member of the Board of Editors of FORTUNE magazine as “a pioneer and one of the world’s real experts in intellectual capital,” Bontis describes the results of a ground-breaking research study sponsored by Accenture and the Saratoga Institute that measured effective human capital management and the drivers of business performance. Using both quantitative and qualitative measures, he examines several key issues including the importance of management’s leadership capabilities as a key determinant for the retention of key employees, the distinction among human, structural and relational capital in driving higher financial results per employee, the interrelationship among employee satisfaction, motivation and commitment as a driver for knowledge management and ultimately business performance, the importance of how knowledge management initiatives can decrease turnover rates and support business performance if they are coupled with HR policies, and how business performance subsequently acts as a deterrent to turnover which in turn positively effects human capital management and financial results.
 

12:15 p.m. - 1:45 p.m.
Lunch Break - A Chance to Visit the Exhibits
 

Session E303 — 1:45 p.m. - 2:30 p.m.

Knowledge Management in Practice
Nigel Oxbrow, Founder and CEO, TFPL Ltd.
Based on the learnings from the 2001 CKO Summit, a dynamic community of interest, this session explores the latest thinking of the world’s leading knowledge practitioners.  It includes reflections on the changes in strategies and approaches that have emerged over the last four years and highlights the key issues that knowledge leaders are facing.  It examines case studies, good practice and bad practice.  It also touches on the results of TFPL’s latest research into the skills and competencies required in a knowledge economy. 
 

2:30 p.m. - 3:15 p.m.
Break - A Chance to Visit the Exhibits
 

Session E304 — 3:15 p.m. - 4:00 p.m.

Sharing Knowledge for Successful eBusiness
Brian Fisher, UBC Faculty of Commerce and ThoughtShare Communications Inc.
In an age where KM is critical for corporate success, how do you encourage and facilitate the people working for you to share their knowledge? More than ever, knowledge is power and most of it resides in the minds and experiences of the knowledge worker. Enabling your organization to better capture and share tacit knowledge (know-how) and real-world business processes will enhance your efficiency and corporate competitiveness. This session discusses psychological, institutional, and technological barriers to knowledge capture and knowledge sharing and how they can be overcome.
 
 
 

CLOSING KEYNOTE

[THEATER]

-

4:15 p.m. - 5:00 p.m.

The Late, Great, Future of Knowledge Management
Andy Michuda, Chief Executive Officer, Sopheon
Today, growing numbers of business leaders and journalistic pundits are claiming that KM initiatives are failing to deliver on their promises. How is it that an idea once regarded with soaring optimism should become the subject of such negative reviews? Using research findings and descriptions of best practices, Michuda, one of KM’s supply-side thought leaders, demonstrates that KM does deliver its value when reconnected to its business purpose. Michuda will explain:

• What separates winning knowledge management initiatives from losers
• Why strategy is so crucial to the viability of KM efforts 
• How to identify the real KM opportunities in organizations
• Why measuring the value of your KM efforts is much more than just a good idea