InfoToday 2002 InfoToday 2002: The Global Conference and Exhibition on Electronic Information & Knowledge Management 
PostConference Workshops 
Friday, May 17, 2002 

Pre-Conference Workshops National Online 2002 KnowledgeNets 2002
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Workshop 13  Mapping Organizational Knowledge 
9:00 a.m. — 12:00 p.m.
Seth Earley, President, Earley & Associates 
When building systems that leverage and reuse knowledge, you need to start with a clear picture of where knowledge repositories lie and what various groups need in order to do their job. However, getting this map of knowledge and knowledge processes is difficult to do when using standard development sessions, individual interviews, and survey tools. The reason is that knowledge processes are more cultural than technical, 
so breaking through cultural, political and communication barriers is essential to success. In this half-day workshop, participants will learn a highly interactive technique for mapping knowledge and knowledge systems, defining user and customer knowledge needs, and creating vision and alignment behind KM efforts. The use of this technique is integrated with knowledge auditing procedures. The results of applying these techniques during KM projects will be a clear knowledge vision and a tactical road map for implementation. The team exercises applied in the workshop are particularly effective with multiple participants from your organization, so bring your colleagues.
Workshop 14  Legal Information for Non-Legal Professionals 
9:00 a.m. — 12:00 p.m.
Sabrina I. Pacifici, Owner, Editor, Publisher, Web Manager,
Not everyone is a proficient legal researcher. Yet there are many times when a legal issue arises with a business, science, or even a humanities context. Even without full legal research experience, there are some basics that will help you understand when you can do the research and when you need to pass it along to a legal researcher — or a lawyer. Learn from long-time law librarian and the editor, publisher, and Webmaster of to do that occasional legal search with finesse. Understand how the legal system is structured so that you will pick the relevant sources. Identify the legal portals that will work for you as a non-legal research professional.
Workshop 15  Security Issues in Your Workplace  - CANCELLED

Workshop 16 Performance-Centered Business Models & Processes: Keys to Effective KM 
1:30 p.m. — 4:30 p.m.
Gloria Gery, Principal, Gery Associates 
Burton A. Huber, President & CEO, Ariel Performance Centered Systems 
KM has become many things to many people. Finding ways to optimally capture and manage an organization’s knowledge resources is critical. Once captured and stored, implementing these resources into the context of the work becomes the next major task for system designers and developers. A design and architecture with a focus on end user performance is perhaps the most effective way to achieve these goals. Real world examples and case studies demonstrate the value of this approach. Our findings indicate one key principal: the power of KM is directly proportional to the level with which performance design is integrated into the tasks of the end user. Learning is a function of doing — it only makes sense to provide users with the knowledge resources they need to complete tasks at hand. Learn how organizations from Fortune 500 companies to small Internet startups are leveraging KM designs into effective performance centered systems that provide real value and have a definite business impact.
Workshop 17 Making the Most of Free Patent Resources 
1:00 p.m. — 4:30 p.m. 
Donna Hopkins, Librarian, Rensselaer Polytechnic Institute 
As patent sources move from free to fee — just look at Delphion — some researchers have become discouraged about searching this very important intellectual property information. But there are free sources still remaining. Learn where to go for patent and trademark searches 
and obtain actual documents, both U.S. and non U.S.— for free. Keep in mind, also, that patents are not just for inventors, but great for competitive intelligence, because they provide a unique view of a company, industry, or individual. You will learn:
• How to perform a variety of patent searches (inventor, assignee, classification) in free Web databases.
• What the differences are between patents and trademarks and how they dovetail.
• How to use patents to help define a picture of a company or technology.
Workshop 18 Searcher’s Academy 
Full Day • 9:00 p.m. — 4:30 p.m. 
Host: Mary Ellen Bates, Bates Information Services
Gary Price, Co-Author, The Invisible Web, Creator of Price’s List of Lists & Direct Search
Chris Sherman, Co-Author, The Invisible Web
Bill Spence, Chief Technology Officer, Information Today
Ran Hock, Online Strategies & Author of The Extreme Searcher’s Guide to Web Search Engines
Want to sharpen your skills? Learn from the experts? Join search veterans, authors, and columnists from Searcher magazine and the “Super Searcher” series of books to learn the latest strategies and techniques for searching online. Offered for the first time on the East Coast, this day-long event introduces you to the experts who share their searching secrets and expertise. Participants should have basic experience with Web searching, but even searchers with extensive Internet background will find something to polish and advance their skills. Discussion topics
• Search Engine Mechanics: Pop the hood and look into the mechanics of all types of search engines. Join our search engine grease monkey to learn the secrets of supersearching.
• General Web Search Engines: How to use them.
• Browser Basics and Beyond: Tired of living under the Pareto rule — 20% of features get 80% of the usage? Find out what all those other browser features can do for you, the ones you barely know exist. Discover keyboard short cuts and other productivity enhancements.
• Cool Search Tools
• Practical Research Tips and Techniques
• Choosing the Right Search Engine: When to use which, the value of advanced search features, trends in their development and stability
• Ask an Expert: An interactive discussion including a favorite tip, target Web source, or advanced technique from each of the faculty, as well as a chance to ask any questions still unasked or unanswered.
Join us for a stimulating day with the experts.

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