March 13-17, 2001 • Washington Hilton & Towers • Washington, DC 
General Conference • Friday, March 16th 

PreConference Workshops • Tuesday, Mar. 13th ---  General Conference • Friday, Mar. 16th
General Conference • Wednesday, Mar. 14th Computers in School Libraries • Friday, Mar. 16th
Wednesday Evening Session Computers in School Libraries • Saturday, Mar. 17th
General Conference • Thursday, Mar. 15th PostConference Workshops • Saturday, Mar. 17th

Track A: Knowledge Management  Track B: Content Management  Track C: Tools & Techniques Track D: Navigating the Net

9:00 a.m. - 9:45 a.m. 
Managing Content: Trends & Tools
Stephen Arnold, President, Arnold Information Technologies 
Content management has become a key issue with the constant and diverse streams of information being pumped out these days. What are the key trends? Arnold identifies and discusses the three drivers most important to content management: constant updating by different people from different locations and keeping the approvals and changes synchronized; the exploding demand for rich media, including audio, video, and dimension-simulating function within dynamic content; and the usage tracking for copyright and security purposes. What tools are available to assist? Hear this veteran of the information industry as he focuses on the challenges for content management as we discuss technology components and software solutions. 

9:45 a.m. - 10:30 a.m. 
Coffee Break—A Chance to Visit the Exhibits

Track A • IP Institute: Knowledge Management 
Managing an organization’s assets is one of the the key challenges today, but when it’s done well, the organization thrives. Information professionals and Internet librarians have the skills to make this happen. This track focuses on the necessary structure and tools, showcases several organizations and their strategies, and more. 
Moderated by Julia Peterson, Information and Knowledge Management 

Session A301 
10:30 a.m. - 11:15 a.m. 
From Information Architecture to Knowledge Architecture
Tom Reamy, Director-Information Architect, Charles Schwab & Co., Inc. 
Knowledge architecture, based on a solid information architecture, is primarily concerned with adding context to information. These contexts include locating information within an intellectual, a personal, and an interpersonal context. The intellectual context is largely based on traditional information architecture and uses hierarchical, relational, and functional taxonomies. However, locating information within all three contexts requires a careful blending of informational and personal taxonomies. In addition, a knowledge architecture requires that these taxonomies must be more dynamic than traditional information architecture requires. Personal context creates the necessary infrastructure for intelligent personalization. While personalization is enjoying considerable press, actual implementations often leave users wondering what the hype is all about. The reason is usually to be found in a poor knowledge architecture that either overwhelms the user with total freedom or restricts their choices to largely cosmetic variations. A good knowledge architecture integrates a well-thought-out characterization of content (information architecture) with a well-thought-out (and more dynamic) characterization of users and tasks (knowledge architecture). Finally, interpersonal context provides the infrastructure for the creation and maintenance of virtual communities. These communities can range from traditional online asynchronous discussion groups to project collaborations to real-time video and audio conferencing to ad hoc, create-on-the-fly, virtual water cooler meetings. The underlying knowledge architecture must support all these avenues with particular emphasis on capturing the tacit knowledge expressed within these virtual communities. 

Session A302 
11:30 a.m. - 12:15 p.m. 
Collaboration Tools for KM
Stephen Abram, VP, Micromedia, IHS Group, Canada 
Knowledge management strategies are fundamentally underpinned by such activities as storytelling, collaboration, rich interaction and innovation. This session reviews the types of technologies used to support these activities, provides real-world examples of their use in KM, and suggests some software solutions to have a look at. 

12:15 p.m. - 2:00 p.m. 
Lunch Break—A Chance to Visit the Exhibits

Session A303 
2:00 p.m. - 2:45 p.m. 
Best Practices for a Successful Knowledge Management Program
Robert Patt-Corner, Senior Principal Scientist, Knowledge Management, Mitretek Systems 
Knowledge management programs can be simple or sophisticated.  What elements ensure the success of your program?  In this session our speaker shares what he has learned from various knowledge management initiatives: types of knowledge management tools, components and attributes of knowledge management programs, return on investment issues and critical success elements.  He looks at various roles necessary for a successful KM program and those particularly suited to information professionals. 

Session A304 
3:00 p.m. - 3:45 p.m. 
KM Cases
Stephen Abram, IHS Solutions 
This session focuses on a series of knowledge management initiatives — from the insurance sector, to banking technology, to health and safety within the petroleum industry.  Our speaker highlights the practical benefits of information management when specifically tied to KM goals. 

12:15 p.m. - 2:00 p.m. 
Lunch Break—A Chance to Visit the Exhibits

Session A305 
4:15 p.m. - 5:00 p.m. 
Bridging the Knowledge Management/Library Management Gap
Beau Schless, President, Robert A. Schless & Co., Inc. 
Corporations and institutions accumulate organizational knowledge in both hard copy and electronic format that is useless when no one can find it. Library science teaches us how to organize “stuff” so people can use it, but it seems less and less CFOs are listening. How do we get from a largely unheralded job to a position in the center of our organization’s information infrastructure? Lotus Notes provides an excellent platform to help implement the knowledge center concept. This session outlines an architecture and a road map that can be used to develop a knowledge center with the library as its heart. Several real-world examples of successful (and unsuccessful) implementations illustrate the discussion. 

Track B • iContent: Content Management 
While information professionals have been managing content for decades, it seems as though “content management” is just being discovered by the rest of the world. The third day of the iContent track explores how progressive academic, government and corporate libraries are managing content in today’s electronically exploding environment. Topics covered include archiving digital content, the impact of XML, and of course, the continuing challenge of copyright issues. 
Moderated by Nancy Nelson, Nelson Associates 

Session B301 
10:30 a.m. - 11:15 a.m. 
The Digital Enemy Within: Preserving Mission-Critical Information in the Hi-Tech Age
Michael Maxwell, Worldwide Marketing Manager, Micrographics and Digital Archive Products at Kodak Document Imaging 
Dick Harrington, The Library of Virginia
Just as changes in technology provide increased accessibility to information, they also make organizations extremely vulnerable to technological obsolescence. The 9-track magnetic tapes and the 5” floppy disks, once commonplace, are now essentially useless, in many cases stranding vital information in a medium that simply cannot be accessed with current hardware/software. Retaining records and protecting knowledge assets are quickly becoming mission-critical challenges to organizations as digital-based technologies evolve at a faster and faster pace. Maxwell briefly reviews the various options available for digital and electronic records retention, as well as their viability in the face of constantly changing technological infrastructures and how a hybrid-imaging environment can provide quick access to digital documents, electronic files, and long-term storage of knowledge assets. 

Session B302 
11:30 a.m. - 12:15 p.m. 
Dealing with Digital: Web Publishing Digital Archives
Brian M. Kupiec, Systems Officer for the Beinecke Rare Book and Manuscript Library at Yale University 
Kupiec talks about the mechanics of Web publishing a digital archive: the strategies, tools, and platform used at Yale University’s Beinecke Digital Library. The Beinecke began a collaborative project with IBM in 1995-1996 to implement a Digital Library using the IBM Pro 3000 camera and Digital Library/Collection Treasury software solution. Kupiec discusses the status and learnings from this project. 

12:15 p.m. - 2:00 p.m. 
Lunch Break—A Chance to Visit the Exhibits

Session B303 
2:00 p.m. - 2:45 p.m. 
Unleashing the Value of Your Document Content
Lynda Moulton, Director, Integrated Library Systems, Inmagic, Inc. 

Session B304 
3:00 p.m. - 3:45 p.m. 
Negotiating, Licensing & Digital Rights Management in the eWorld
Bruce Funkhouser, Copyright Clearance Center 
TBA, iCopyright 
Lesley Ellen Harris, Copyright and New Media Lawyer 
Stephen Abram, VP, Micromedia, IHS Group, Canada 
This panel looks at the key strategies for acquiring and protecting content from both the user and provider perspectives. Panelists share their knowledge, experiences, and advice. 

12:15 p.m. - 2:00 p.m. 
Lunch Break—A Chance to Visit the Exhibits

Session B305 
4:15 p.m. - 5:00 p.m. 
XML in Action: An Overview of XML Today, and Using the EAD Cookbook and Ebind XML in the Archives
Darlene Fichter, University of Saskatchewan Libraries 
Christopher Prom, Assistant University Archivist and Assistant Professor, University of Illinois Archives 
The session starts with an update of what’s happening with XML. It then provides a case study, gives suggestions about how digitization and mark-up costs can be controlled, and argues that while EAD and other XML technologies are perceived as “elite” projects for well-endowed institutions, they can be implemented at smaller institutions as well. 

Track C • Systems: Tools & Techniques 
The third day of the Systems stream focuses on the tools and techniques being used in libraries today to protect and streamline libraries and their workflow as well as to excite the users. 
Moderated by Davida Scharf, NKR Associates 

Session C301 
10:30 a.m. - 11:15 a.m. 
The Armored Desktop Computer
David J. Ives, Chief Information Technology Officer, NELINET, Inc. 
This session provides an overview of the kinds of attacks libraries can expect from crackers, hackers and snoopers and the kinds of prevention measures that are available and those that should be implemented. Appropriate security procedures should guarantee that a computer cannot be compromised by trojans, viruses, worms, attack scripts, port probes and scans, or social engineering. Strong desktop security can be provided at a reasonable monetary cost and at minimal-to-moderate costs in terms of time and effort. The session provides recommendations about appropriate security software, hardware, policies, and user education. 

Session C302 
11:30 a.m. - 12:15 p.m. 
Virtual Reality? Get Real!: How You Can Create a QTVR Library Tour
Caroline Gilson & Stephanie Michel, Reference/Instruction Librarians, Radford University 
Looking for ways to jazz up your library tour? Put it on the Web! Our speakers discuss their experience in designing, creating and implementing a virtual tour with emphasis on their use of Apple Quick Time Virtual Reality Authoring Studio to create the virtual library tour. The speakers present tips and techniques to help guide you through the process from start to finish, highlight the benefits of partnerships, and discuss other technology tools used in their work. 

12:15 p.m. - 2:00 p.m. 
Lunch Break—A Chance to Visit the Exhibits

Session C303 
2:00 p.m. - 2:45 p.m. 
The Retooled Box: A Linux-Samba Path from Retired Workstation to Production Server
Charles B. Gambrell, System Automation Assistant Manager, Mobile Public Library 
The technology staff of Mobile Public Library retired 30 Pentium 133 mhz workstations from service and still needed to provide additional network storage and access to new CD-ROM products. The library runs an NT network and had previously copied the CD-ROMs to NT servers. Rather than purchasing additional NT servers, the staff elected to reconfigure the “retired” workstations and install Red Hat Linux configured with Samba (to support NT workstation access to the Linux server) or NetMax file server (a Linux-based “appliance” product sold as an easy-to-configure network file server). This case study reports reasons for attempting the Linux installation, the issues/problems in configuring Samba, some of the problems encountered, the preference for Linux over NetMax, an analysis of the fiscal cost, and the overall success of the project 

Session C304 
3:00 p.m. - 3:45 p.m. 
Maximizing Accessibility & Minimizing Vulnerabilities: Configuring Public Access Workstations
John Ferguson, Reference & Systems Librarian, Richland College 
Is it possible for library users to access online resources reliably and without interruption? Yes it is, but only if you know how to correctly configure your library’s public access workstations. This presentation describes how to combine the features of LANs, operating systems, and third-party software to maximize the uptime and minimize the downtime of public access workstations. 

12:15 p.m. - 2:00 p.m. 
Lunch Break—A Chance to Visit the Exhibits

Session C305 
4:15 p.m. - 5:00 p.m. 
Tracking & Reporting
Michael L. Maciel, Coordinator, MIS Division, Texas A&M University Libraries 
This session describes a MIS team which has developed a Web site for tracking and reporting financial, ordering, cataloging and circulation information within their libraries. It uses existing Web and computer technologies to provide librarians with important information necessary to assess existing collections, identify trends in usage and make purchase decisions to enhance or support the libraries’ collections. Have a look at the graphics, learn about the technical resources and skills necessary to create a similar site, and come away with a checklist of resources and skills needed to create such a template for collection analysis and development. 

Track D • WebWizards' Symposium: Navigating the Net 
Can you and the people you train make the Web provide the information you need efficiently and effectively? The searching and finding experience is at the core of navigating the Net and today’s programs focus on search engines and finding the content you need. 
Moderated by Greg Notess and Anne Marie DelVecchio 

Session D301 
10:30 a.m. - 11:15 a.m. 
Search Engine Panel
Greg Notess, Search Engine Showdown 
Gil Elbaz, Oingo 
Shawn McCarthy, Lycos 
Tim Bray, Systems 
Stephen Arnold, Arnold Information Technologies 
This session provides an interactive look at search tools from several different perspectives. Hear what the experts consider new and exciting, what engines they wouldn’t be without, and more! 

Session D302 
11:30 a.m. - 12:15 p.m. 
Continuation of Session D301 

12:15 p.m. - 2:00 p.m. 
Lunch Break—A Chance to Visit the Exhibits

Session D303 
2:00 p.m. - 2:45 p.m. 
Top 10 Navigation Tips
Mary Ellen Bates, Bates Information Service & Author of Super Searchers Do Business and Mining for Gold on the Internet 
Come and hear the top 10 tips for finding reliable, high-quality information from one of the world’s top researchers. A must for anyone who wants to improve their search techniques and research skills. 

Session D304 
3:00 p.m. - 3:45 p.m. 
Finding Our Way: Libraries as Community Search Engines
Greta Chapman, Director, Rapid City Public Library 
Our current Information Age is a time of heightened awareness of skills held by librarians and it is also a time of user- friendly access to those skills. Community sustainability will be based on the facilitation and education provided by librarians as a contribution to our information economy. In addition to technology and information-literacy skills, there is a need for libraries to facilitate a “sense of place,” whether through a listserv or a summer reading program, we need community meeting places to exchange our skills, ideas, and converse. Hear how one library meets these challenges and develops library services for sophisticated technocrats and those yet to use a keyboard. It is all about placing tacit, intuitive and time-tested librarian information-literacy skills in the hands of others while utilizing fluid electronic and print resources. It is about the organic world of online resources as an everyday tool in an everyday life. 

3:45 p.m. - 4:15 p.m. 
Coffee Break—A Chance to Visit the Exhibits

Session D305 
4:15 p.m. - 5:00 p.m. 
The New Face of Reference: Ask a Librarian Live
Judy Field, Wayne State University 
Stacy Olkowski, Business & Economics Reference Librarian, Regenstein Library, University of Chicago 
Reference service must be more than just a library’s Web page and hotlinks. Clients need to feel that they are getting personal service when they need it. The first speaker looks at some of the ways of staying connected to your clients, while the second speaker provides a real live example of a chat service which assists patrons accessing the library remotely over the Web. By using technology provided by, the service, called “Ask a Librarian Live,” helps patrons over the Web in real time. Those who might not come into the physical space of the library or seek the traditional services of a reference librarian now have a person to turn to in cyberspace. The presentation looks at the back-end administrative and operator modules of “Ask a Librarian Live,” its editing features and statistics-keeping abilities, as well as the positive and negative aspects of chatting, in relation to other modes of remote reference services. 


March 13-17, 2001 • Washington Hilton & Towers • Washington, DC 
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