Volume 8, Number 3 March 2000
"Aska" do's, don'ts, and how-to's: lessons learned in a library
by Nicholas G. Tomaiuolo and Joan G. Packer
Discusses Aska or "Ask a Librarian," known as "Aska services,"
which provide remote access to library resources. States that the
design of the Aska page is so crucial to the project's success,
information professionals interested in developing such services
must address several issues, including minimal information;
anonymous patrons, who may use the service; strategies; and policy
considerations. Says that to lessen the number of questions that
fall beyond a service's scope and to enable librarians to receive as
much background information for queries as possible, the page and
request form should state the parameters concerning the types of
requests that the site can accommodate. Notes that another strategy
is to establish a FAQ, a file of common queries maintained by
librarians for posting or referral in future answers.
Contains four screen displays and a list of references.
Internet & Personal Computing Abstracts
© 2000 Information Today, Inc.