Information Today
Volume 18, Issue 9 October 2001
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Thomson Reports Status of Employees and Business Operations Impacted by World Trade Center Crisis

On September 13, Thomson Corp. confirmed the loss of one Thomson employee on American Airlines Flight 11. "We are in close contact with the family, and are doing everything in our power to help them through this ordeal," said Richard J. Harrington, president and CEO of Thomson Corp. In addition, 10 Thomson Financial employees located in the World Trade Center remained unaccounted for as of late September. All avenues to determine the status of the missing employees are being pursued. All other Thomson employees working in the World Trade Center have been confirmed safe.

According to the announcement, Thomson Financial business services are fully operational. Backup systems have been activated and Thomson Financial has relocated its operations staff from the financial district to alternative locations in the New York metro area. Other major Thomson Financial operations centers in Newark, New Jersey; Boston; Rockville, Maryland; and in 45 offices around the world continue to operate normally. As a result, nearly all products and services are available to customers on a fully functional basis. A special U.S. customer hotline has been established at 877/378-7762 to assist with any inquiries.

While the three other market groups of Thomson share emotionally in the aftermath of the tragedy, Thomson Corp. is fortunate that its Legal & Regulatory, Learning, and Scientific & Healthcare groups were not operationally impacted by this disaster. Thomson has substantial insurance coverage and believes financial losses as a result of the tragedy will be fully covered.

"We are grateful for the courage of Thomson people and their families as we begin to recover from the personal toll and shock of this tragedy," Harrington said. "We are committed to work closely with our people, customers, and suppliers to begin healing and move forward."

Source: Thomson Corp., Toronto, 416/360-8700; http://www.thomson.com.

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