Information Today
Volume 19, Issue 10 November 2002
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ITI Acquires CRM Magazine, Announces Publication of Two Books

Information Today, Inc. (ITI) announced that it has acquired CRM magazine, a publication that serves the field of customer relationship management. ITI has also announced the publication of Naked in Cyberspace, second edition, and The Librarian's Internet Survival Guide. 


According to the announcement, the CRM acquisition will enhance the ITI product line with the printed magazine, Web site (, e-mail newsletter (CRM Weekly), and a series of Webinars on customer relationship management. 

CRM is a business technology magazine written for senior-level management in corporate, sales, marketing, service, and information technology. Together with, live Web events, and custom media products, it provides business leaders with the information they need to reach their strategic objectives through tactical implementation of CRM process and technology, according to the announcement. 

Key CRM personnel will remain in the magazine's current New York office. 

Naked in Cyberspace

Naked in Cyberspace: How to Find Personal Information Online, second edition, by Carole A. Lane, is a completely revised and expanded edition of Lane's 1997 book and includes a new foreword by Beth Givens, founder and director of the Privacy Rights Clearinghouse. 

In Naked in Cyberspace, Lane surveys the types of personal records and online services that are available on the Internet. She explains how researchers find and use personal data, identifies the most useful sources of information about people, and offers advice for those with privacy concerns. Readers are shown how to use online tools and databases to gain competitive intelligence, locate and investigate people, access public records, identify experts, find new customers, recruit employees, search for assets, uncover criminal records, conduct genealogical research, and much more. 

Lane has been involved with personal records as a designer of databases and information systems and as principal of her own research firm, TechnoSearch, Inc. She has served on the advisory board of SLA and on the board of directors of the Association of Independent Information Professionals. 

The Librarian's Internet Survival Guide

The Librarian's Internet Survival Guide: Strategies for the High-Tech Reference Desk was written by Irene E. McDermott and edited by Barbara Quint. This is the newest title in the Searcher book series. 

According to the announcement, this useful guide features troubleshooting tips and advice, Web resources for answering reference questions, and strategies for managing information and keeping current. In addition to helping librarians make the most of the Web tools and resources, the book covers a full range of important issues, including Internet training, privacy, child safety, helping patrons with special needs, building library Web pages, and much more. 

McDermott is a reference librarian and the systems manager at the San Marino (California) Public Library. Before receiving her library degree from UCLA, she was associate research editor at Salem Press for more than 10 years. Her "Internet Express" column appears monthly in Searcher magazine. 

Source: Information Today, Inc., Medford, NJ, 800/300-9868, 609/654-6266;

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