Information Today
Volume 18, Issue 10 November 2001
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IT NewsBreak Update
Update: More Disaster Recovery Resources
by Paula J. Hane

Last month I reported on how some information professionals and industry leaders responded to the September 11 terrorist attacks by sharing information and providing free access to resources and assistance (see page 3 of the October issue or The outpouring of assistance and the generosity of many are helping to see us all through this extreme test of our strength and resilience. Companies that suffered in the attacks are ensuring that their employees and their families are safe and cared for, and are then providing contingency plans for offices, data, and equipment. Other companies are generously reaching out to offer whatever support and aid they can.
Gartner, the research and advisory consulting firm headquartered in Stamford, Connecticut, has provided free and open access to its research on the site. It has also set up a special page of information, "The Aftermath: Disaster Recovery and Planning for the Future" (

In one of its research reports, Gartner estimates that two out of five enterprises that experience a disaster go out of business within 5 years. A business continuity plan and careful disaster recovery measures can help a company remain viable. The special page offers a valuable list of "8 Emergency Steps We Recommend You Take Right Now." There are other helpful recommendations, such as using phone messaging to replace failed pagers, implementing wireless networks to provide a quick fix to getting a network functioning, and planning for additional Internet security.

NewsEdge has made available a publicly accessible Web site to deliver information on the constantly changing situation around the world. The Web site, located at, provides real-time news headlines, along with general and business news.

Newsletter from Dow Jones
Dow Jones Newswires has launched Rebuilding Wall Street, a free weekly electronic newsletter that's dedicated to covering the reconstruction of Wall Street's infrastructure. The newsletter is being published as a public service and offered to readers without charge until the end of the year. It is available at

According to the announcement, the newsletter will cover all aspects of the rebuilding effort, from disaster recovery plans and human-interest developments to the commercial and political aspects of the multibillion-dollar reconstruction. Dow Jones Newswires will determine at the end of the year whether conditions warrant the continuing publication of such a newsletter and, if so, on what terms.

Librarians Recommend Resources
The Special Libraries Association (SLA) has established a "September 11 Disaster Help & Information Exchange" ( The site offers a bibliography of resources on disaster response, lists special information and links for library preservation efforts, and provides an information exchange for help that's being requested or offered. Sadly, the site also links to death announcements for three SLA members: Helen Belilovsky (Fred Alger Management), Maureen Olson (Marsh USA), and Margaret Orloske (Marsh & McLennan Companies).

The American Library Association (ALA) has compiled information on a Public Information Office resource page ( It includes links to crisis-reference Web sites and to information gathered by libraries and organizations. ALA's Association for Library Service to Children (ALSC) has developed "Resources for Children and Their Parents and Educators" ( ALA's Young Adult Library Services Association (YALSA) has developed "Resources to Help Teens, Parents, and Teachers" (

The Librarians' Index to the Internet (LII;, the searchable, annotated subject directory of Internet resources, has added a special page entitled "U.S. Attack and Aftermath." One of the excellent links provided is to a site with information compiled by Michael Sauers, a librarian at the Bibliographical Center for Research ( The LII page also lists many other useful compilations by individual librarians, researchers, and organizations.

In last month's article, I mentioned the NewsLib listserv, where news librarians and researchers were quickly sharing information and resources as they scrambled to provide research support to their news organizations. Barbara Semonche, the list owner and a prime mover in the SLA News Librarians organization, has generously pulled together a page of queries and responses from those valuable archived research messages and continues to update the information (

Research Assistance
Factiva has offered research assistance to any customers who had access to their information services disrupted by the September 11 attacks. Factiva staff will respond to anyone who contacts them. However, if customers need more extensive search assistance, Factiva has asked members of the Association of Independent Information Professionals (AIIP) to help out. Any Factiva customer interested in the service should first consult his or her Factiva sales representative.

Legal Aid
The American Bar Association (ABA) has created a Web site designed to provide critical information to victims of the attack, lawyers wishing to help victims, lawyers in need of disaster assistance, and military personnel who have legal needs as a result of the attack or because of active or reserve mobilization. Those in need can visit the ABA's Web site ( to obtain information about the many local pro bono and lawyer-referral programs that are operating for those affected by the attacks.

A Web Archive
A group of scholars is now working to build a Web archive about the September 11terrorist attacks. ( is working with The Internet Archive ( in collaboration with the Library of Congress ( to identify and archive pages and sites related to the attacks in New York and Washington, DC. They hope to ensure that there is a solid historical record of this time period.

The scholars are asking for volunteers to help identify any Web sites or pages that have information or content about the September 11 attacks. They are especially interested in finding sites by individuals that record their feelings, experiences, or opinions. They would also like to find non-American sites. The site describes several ways that people can contribute information.

The site is a research project sponsored jointly by scholars at the SUNY Institute of Technology­Utica/Rome and the University of Washington. The goal of is to facilitate the archiving of specialized collections of Web materials to enhance future scholarly analyses. develops tools and techniques to support its primary activities.

For more information, contact one of the co-directors: Steven M. Schneider, associate professor of political science at SUNY Institute of Technology­Utica/Rome ( or Kirsten A. Foot, assistant professor of communications at the University of Washington (

OCLC Posts Topical Resources
OCLC NetFirst Hot Topics provides a monthly selection of links to high-quality Web resources on current events from around the world. It has added three new topics related to the recent events:

The OCLC Public Affairs Information Service (PAIS) also has a Hot Topics section on its site. OCLC PAIS Hot Topics includes two main sections: Web resourcesand PAIS bibliographic database resources. Each topic features an introductory essay that includes embedded links. It has recently added OCLC PAIS Hot Topics: Terrorism (

The editors of NetFirst and PAIS International will be regularly adding and changing related topics. According to a PAIS representative, the PAIS communications lines ran through Wall Street and were knocked out by the attacks. The company hopes to be back up to speed soon and will update the Terrorism Hot Topic and begin a series of new Hot Topics, which will include one on chemical weapons.

Please send us information via e-mail about additional sources.

Paula J. Hane is editor of NewsBreaks, contributing editor of Information Today, a former reference librarian, and a longtime online searcher. Her e-mail address is

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