Workshop 1 (Full Day)

10:00  - 17:00
Electronic Publishing: Principles & Practicalities
Stephen Abram, Micromedia/IHS Group, Canada
Anne Foster, Lane Foster & Electronic Publishing Services Ltd, UK
There’s no doubt that the written word now finds itself in a whole host of new formats.  This is complicated by an increasingly global market based on open standards.  The opportunity is great but the complexities are huge.  Publishers, governments, librarians, Webmasters, intranet managers and others find themselves inexorably on the path to managing multiple electronic publishing projects and businesses both large and small.  This full day workshop is led by instructors who have a vast international experience in creating dozens of successful Internet, Web, CD-ROM, online and electronic products and services.  During the day, they explore the principles, complexities and practicalities of publishing in a digital world, provide a process to follow to ensure electronic publishing success in any format, illustrate and share lessons learned from actual cases. They arm participants with the right questions to ask as their project proceeds and with increased confidence to adapt to these new challenges.
 
 

Workshop 2 (Full Day)

10:00  - 17:00
Corporate & Enterprise Information Portals
Howard McQueen & Jean DeMatteo, McQueen Consulting, USA
This full day workshop sets the framework for understanding information portals.  Most organizations have out-of-control intranets devoted to publishing.  Portals are destined to provide the content management features necessary to tame out-of-control intranets and rescue users from info glut.  This workshop looks at the components of portals: Integration of heterogeneous information sources,  categorization scheme and engine, search engine support for structured and unstructured data, end-user publishing and metadata management, content personalization, collaboration and knowledge-sharing functions, user-defined display and alerting functions, and developments in surrogate technologies that “suggest” through learning.  Key portal vendors and their products will be identified.  Cost estimates to implement a portal will be provided, along with realistic costs for on-going maintenance.  We’ll also look at several organizations that have built their own portals and talk about both the technical and cultural obstacles to portal adoption.  We’ll conclude with a look at where portals are headed, i.e. to support customer service, e-commerce and other vertical applications.
 
 

Workshop 3

10:00 - 13:00
How to Make a Technology Training Program Work
D. Scott Brandt, Technology Training Librarian & Assistant Professor, Purdue University Libraries, USA
Dennis Tucker, Director of Project Hi-Net, Indiana Cooperative Library Services Authority, USA
Stuck with teaching technology? Whether developing individual, one-time training modules or a comprehensive training and instruction program, this workshop is designed to give you the necessary tools to put together a successful plan for technology training.  The session will cover approaches for creating a planning structure, ways to assess users and technologies, strategies for developing content, and tips for promoting and implementing a successful plan. The presenters combine their vast areas of expertise, Tucker with technology planning and Brandt with training, to give participants a well-rounded and in-depth discussion on what works. Aimed at librarians who are overwhelmed with technology training and want to get new ideas for planning and managing their work more easily.
 
 

Workshop 4

10:00 - 13:00
Implementing Knowledge Management: An Overall Architecture and Framework
Robert Patt-Corner, Senior Principal Scientist, Knowledge Management, Mitretek Systems, USA
Successful application of technology tools to KM business problems requires a clear map of capabilities that are available and emerging, their relationships to business needs and to each other, criteria for selection, mixing and matching, and issues and solutions at each level of function.  This half day workshop provides a comprehensive and vendor-neutral knowledge management architecture which enables an organization to select, position and integrate tools and products to enable knowledge sharing. This semi-technical presentation provides attendees with: a consistent logical visual map of the layers of knowledge management architecture and implementation; the relationship of technology to business need, key business drivers and likely gaps; current products and capabilities in each area, and illustrations of how development and purchased systems can integrate effectively; a detailed case study of a full lifecycle KM implementation; as well as emerging capabilities and key players in new technology areas.
 
 

Workshop 5

10:00 - 13:00
Advanced Web Searching
Greg Notess, Reference Librarian, Montana State University-Bozeman Library, Webmaster of Search Engine Showdown notess.com/search/, & author of Government Information on the Internet, USA
Explore the latest and greatest search capabilities of the largest Web search engines in this workshop presented by an experienced searcher and writer. As the Web grows, search engines mature, their databases change, and effective Internet searching becomes increasingly complex. To enable efficient information retrieval on the Web, this half day workshop covers Web search strategies and compares the major Web search engines in terms of their databases and specifics on advanced search techniques. It includes what you need to know about Boolean, adjacency, and field searching, limits, sorts, and other special features. The primary focus is on the larger Web search engines — AltaVista, Northern Light, Google, Fast, and Inktomi-based search engines — with lesser coverage of Excite, Lycos, Infoseek, and any new and upcoming search engines. In addition, it looks at the constraints of the search engines: inconsistent results, lack of overlap, and the significant hidden Web that they fail to uncover.
 
 

Workshop 6

14:00 - 17:00
Intranet Taxonomies: Thesaurus Design & Control
Marjorie M. K. Hlava, President, Access Innovations, USA
Jay Ven Eman, CEO, Access Innovations, USA
Recent developments in the field of search engines and thesaurus management have had a significant impact on the ability to effectively find information on the Internet or on an intranet.  Thesaurus management deals with the core concern of content developers and disseminators — how quickly to convey meaning of a record or document so that it can be found precisely and accurately.  Ambiguity is the ever-present enemy of clarity. Thesaurus management provides tools and techniques for disambiguation. In addition, techniques for building and managing vocabularies are discussed in this seminar, and the various types of word control will be defined, including rules for distinguishing among different word control formats.
 
 

Workshop 7

14:00 - 17:00
Doing the Digital Dance: Essential Technologies
Richard P. Hulser, Worldwide Market Segment Manager for Digital Library Technologies, IBM Corporation, USA
This half day workshop focuses on implementing and managing digital libraries and document management projects without losing your mind!  Our experienced and entertaining presenter covers the essential technologies and processes for creating digital libraries and dealing with large amounts of content in many different formats.  They include the planning and management involved, as  well as specific technologies available now and in the not too distant  future for storing, organizing, scanning, production imaging, rights management, advanced searching, and archiving of a variety of media.  Workshop leaders provide checklists of do’s and don’ts, case studies, and share “real world” experience from the trenches.
 
 

Workshop 8

14:00 - 17:00
Getting Down To Business: How Super Searchers Find Business Information Online
Mary Ellen Bates, Bates Information Services, USA
This workshop tackles the problems of finding reliable, high-quality information on business and financial topics on the Net.  Bates, the author of the recently published Super Searchers Do Business: The Online Secrets of Top Business Researchers, looks at issues related to conducting research online efficiently and cost-effectively, validating sources, using Web-only information resources, and staying updated on new business and finance information.  The workshop provides practical, innovative ways of mining the Net for information; advice on how and when to encourage library clients to conduct their own business research; and tips on when to use the free or nearly free Web sources and when to open up your wallet and use the big-ticket information sources. While the focus of this workshop will be resources found exclusively on the Net, it will also cover unusual or unique resources from the traditional online services.  Attendees will leave the workshop with improved business research skills, ideas on new ways to drill for information, and a collection of links to the best business resources on the Web.