Internet Librarian '99
The Internet Conference and Exhibition for Librarians and Information Managers
 • General Conference •
Tuesday, November 9th
Track E  •  Track F  •  Track G  •  Track H

Tuesday Evening Session
 Grand Ballroom (U.S. Grant)
7:30 p.m. - 9:00 p.m.
EBL Wrap Up: Out of the Library Thinking!

Barbara Quint, Editor, Searcher Magazine 
Steve Coffman, FYI, County of Los Angeles Public Library

Following Monday’s EBL presentations, and dine around discussions, and 2 days for everyone to consider the concept, join us for a town hall meeting to debate the feasibility, strategies and actual steps for building the Earth’s Biggest Library. Steve, Barbara and fellow panelists give their frank opinions and are ready to help you grapple with yours!

9:00 a.m. - 9:45 a.m.
 Golden Hall
Keynote Content + Commerce + Community: Rediscovering the Human Element Online
Reva Basch, Author & Editor, SuperSearchers Series
The Internet began as a community of scholars. Archival sites and finding tools — the content element — quickly followed. Now, commercial considerations — the potential of a given site to generate revenue — are driving the development of the tools and resources we need to do our jobs. The current generation of search and retrieval technologies, including natural language processing, metadata, intelligent agents, knowledge bases, and specialized mega-sites, all attempt to replicate human intelligence in one way or another. In this presentation, Reva Basch sets aside her customary technophilia to revisit her first love: the human side of the Net. She looks at the key features and dynamics of Internet mailing lists, discussion groups, e-mail, chat and virtual communities in the context of the present-day Net, and suggests ways to incorporate such elements successfully in intranets, enterprise portals, and our personal and professional lives.

9:45 a.m. - 10:30 a.m.
Coffee Break—A Chance to Visit the Exhibits

Track E • Searching the Net 
 Grand Ballroom (U.S. Grant)
Web Workers of the World, unite! We need practical advice on how to use today’s Web to answer today’s questions. We need reliable predictions on trends and developments in the Web’s usability to guide our vendor selection and to help us plan future services. The presentations in this first day of the Searching Stream help us do the job in today’s and tomorrow’s workplace.

Organized and moderated by Barbara Quint, Editor, Searcher

10:30 a.m. - 11:15 a.m.
Session E1 Every Searcher Gets Them: Tools to Answer the Universal Questions
Cindy Chick, Graham and James law firm, Webmaster LLRX Exchange
Micki McIntyre, Librarian and Assistant WebMaster at the UMDNJ-Health Sciences Library - Stratford
Jan Davis Tudor, JT Research
No matter what your expertise or your library’s focus, every searcher ends up getting critical questions from clients in three areas, medical, legal, and business. It seems an inevitable outcome of the human condition. Three experts will identify the key tools the Web provides and the searching approaches they use to reach those resources.

11:30 a.m. - 12:15 p.m.
Session E2 Fifty-Three Days to the Third Millennium: The Technologies that Count
Sue Feldman, Datasearch
The future is upon us! What technologies await librarians just over the next hill? Sue Feldman will review the ones she thinks will make the cut and make a difference, including data fusion, cross-language search systems, visualization, data mining, and intelligent agents. She will discuss them in terms of their practical impact on the lives of working searchers.

12:15 p.m. - 2:00 p.m.
Lunch Break—A Chance to Visit the Exhibits

 2:00 p.m. - 3:45 p.m.
Session E3 “The Devil’s in the Details” Implementing Enterprise-Wide Search Environments
Anne Mintz, Forbes Magazine
Toby Pearlstein, Bain & Company
Rick Reynen, Deloitte & Touche
Ruth Pagell, Emory University
This session covers the entire process of bringing in enterprise-wide, intranet-based search environments including the original decision process, training and support issues, supporting multiple products, and evaluation of the effects on the organization over time. While it does focus on enterprise product implementations in corporate and academic settings, it also offers lessons for any librarian considering the initiation or struggling with the implementation of end-user searching institution-wide.

3:45 p.m. - 4:15 p.m.
Coffee Break—A Chance to Visit the Exhibits

4:15 p.m. - 5:00 p.m.
Session E4 Whither the Web’s Utility? Trends in Web-based Tools for Information Retrieval
Randolph Hock, Online Strategies
October Ivins, Director, Strategic Relationships,
What tools work now and what will work tomorrow to help searchers extract useful information from the Web in an efficient and timely manner? Ran Hock will cover the trends in Web search engines, directories, metasites, and emerging related services. October Ivins will look at the new Web trend of aggregating information online through consolidated services from multiple publishers and vendors. She will look at the full range, from closed sites that package search engines, full-text and image databases together to the gateway services that link to other products and services.

Track F • Wired for Success:  Case Studies 
 • Room 227
This track is a first in many ways. It’s the first time a track has focused on libraries, from all sectors, who are taking giant technological strides towards the future. It’s also a first for a conference to devote two days to a topic that allows attendees to immerse themselves in understanding what these wired libraries are doing, and how they are dealing with the ensuing organizational issues. Today’s speakers, from academic, public and corporate sectors, describe how they are wiring themselves and their services, what they’ve learned along the way and just how far they plan to go!

Organized and moderated by Rebecca Jones, Dysart & Jones Associates

10:30 a.m. - 11:15 a.m.
Session F1 Extending Wires, Services, Collections & Campuses: An Inside Look at Academic Libraries Living on the Edge
John R. Ashcraft, Jr., Electronic Formats Coordinator, Marston Science Library
The speaker offers an incredible videotaped look at strides taken within 5 leading academic institutions, featuring interviews with librarians and computer systems personnel on how they are successfully managing the transition to the virtual world.

11:30 a.m. - 12:15 p.m.
Session F2 Case Western Reserve University Libraries: Life at “America’s Most Wired Campus”
Joanne D. Eustis, Library Director, Case Western Reserve University, University Library
Yahoo!’s Internet Life has ranked Case Western Reserve University as the most-wired campus among U.S. colleges and universities. The survey, in its third year, considers hardware, academics, free services, and miscellaneous computing services. At CWRU, 90 percent of public computers are available around the clock, every residence hall room is wired, free technical support is available daily, students are guaranteed 25 megabytes of Web space, and students can retain free e-mail access for life after graduation. This session discusses what all this means for the libraries, how their services have evolved, and what they see in the future.

12:15 p.m. - 2:00 p.m.
Lunch Break—A Chance to Visit the Exhibits

2:00 p.m. - 2:45 p.m.
Session F3 The Secrets to Satisfying Diverse “Internet Patrons”: Public Library of Charlotte and Mecklenburg County
Chuck Rigney, Web Designer and Lida Pinkham, Web Development Teamleader, PLCMC
Today’s public libraries serve a vast variety of patron groups — children, business information seekers, family root diggers — just to name a few! Additionally, the increasing expansion of information services being offered on the Web, has patrons looking for more from their local public libraries, especially in the Internet arena. How can libraries expand their services to meet the information needs of the “Internet patron”? How do they create tools that offer patrons fresh content without the overhead of supporting a large development staff? How do they empower subject matter experts with the tools and information they need to provide “Internet patrons” with new library services? Staff from the Public Library of Charlotte and Mecklenburg County (PLCMC) share their successes and secrets in doing just this with several specialized Web sites.

3:00 p.m. - 3:45 p.m.
Session F4 Now It’s Personal: Genzyme’s Virtual Library
Dorothea Eiben, Associate Director, & Edee Edwards, Manager of Information Resources, Information Services, Genzyme Corporation
Genzyme’s involvement with the intranet began 5 years ago, and they are presently working on the third iteration of the Virtual Library. Come hear how they are expanding intranet content, redesigning their site using databases and taxonomies to drive personalization, and looking down the road towards even more integrated services.

3:45 p.m. - 4:15 p.m.
Coffee Break—A Chance to Visit the Exhibits

4:15 p.m. - 5:00 p.m.
Session F5 Collaboration: A Key to the Success of The MITRE Corporation’s Intranet
Gayle Sobanek, Senior Research Analyst, Corporate Information Management, The MITRE Corporation
Don Whittemore, Internet Applications Technology Engineer, The MITRE Corporation
Winner of CIO Magazine’s Annual Enterprise Value Award February 1999, our speakers present a case study of the MITRE Corporations’ Technology Program and Information Infrastructure through the eyes of those involved with the content, intranet and applications.

Track G • Public Libraries & Virtual Communities 
 • Room 250
Virtual communities are at the core of networking human interaction; and what better vehicles than public libraries to grow this concept in their own communities? This track focuses on the experiences of public librarians who are embracing the Internet and serving their communities in new and exciting ways. It describes some state-of-the art applications, and discusses some tough issues like training, Web design for maximum interaction, and marketing online services.

10:30 a.m. - 11:15 a.m.
Session G1 Providing Seamless Library Service to the Community
Laura Hopper and Loretta Ivey, Library Services Managers, Electronic Information Network
Imagine a child using a computer at school, going to the public library after school and continuing to work on his projects; then showing his parents what he did that day, all without carrying any papers or computer disks around with him. This is becoming a reality in Allegheny County, PA, as the Electronic Information Network joins with local schools and other organizations. In several libraries, local school districts are using the library’s network to provide children with a seamless interface for accessing their online work. In one place, the EIN is working with HUD to place workstations in local projects; in another, the senior center, early childhood programs and other community organizations are getting involved. Five sites are examined for the challenges and issues involved in achieving the goal of providing seamless service to the community.

11:30 a.m. - 12:15 p.m.
Session G2 Gates Foundation Case Study
Jay Ziolko, Director, Mississippi County Library System & College Library
Through a generous donation from the Gates Foundation this unique community college and public library system in rural Arkansas has become completely integrated and networked. The presentation focuses on events surrounding the receipt of the grant, preparing for a wired future including wiring, furniture and training, installation, and working with a technologically savvy partner like the Gates Foundation. Ziolko discusses the benefits to the community, lessons learned before, during and after the implementation, and provides insight into finding supportive partners.

12:15 p.m. - 2:00 p.m.
Lunch Break—A Chance to Visit the Exhibits

2:00 p.m. - 2:45 p.m.
Session G3 The Global Village Moves into Your Neighborhood: Internet Training, Community Outreach & Cooperative Efforts
Polly Trump, Electronic Resources Trainer, San Antonio Public Library
Denise Garofalo, Director for Communications Resources, Mid-Hudson Library System
Joshua Cohen, Director, Outreach & Continuing Education, Mid-Hudson Library System
Mid-1998 saw a new cooperative initiative between the City of San Antonio/San Antonio Public Library and the North East Independent School District (San Antonio). Trump, discusses how to make a partnership of this nature successful, what sort of curriculum works best in community outreach programs, and the challenges and rewards of providing free Internet training classes to the community using trainers from the library and public school computer labs. Our second speaker, Garofalo describes how the Mid-Hudson Library System undertook an initiative to build a curriculum that would ensure electronic library competency, innovative methods of assessing skill level and a variety of delivery options. The program not only developed skills for librarians but also the community. Come, learn, and find ideas for replicating their experiences in your community!

3:00 p.m. - 3:45 p.m.
Session G4 The Team Approach to Web Page Design & Community Building
Kathy Shields, Reference Specialist in Science and Technology, Redwood City Public Library
The Redwood City Public Library received the 1998 Highsmith Innovation Award for the best public library Web page in the state of California “for a creative use of Web site home pages to extend service beyond the library”. Three specific aspects of the page were cited — the newsletter format to alert patrons of upcoming events, the bilingual pages to best serve the unique community, and the interactive forms. This project was a group effort involving volunteers, city officials, and library staff. The collaborative process is described with examples and focus on the community. Benefits are highlighted.

3:45 p.m. - 4:15 p.m.
Coffee Break—A Chance to Visit the Exhibits

4:15 p.m. - 5:00 p.m.
Session G5 Internet Marketing Ideas for Public Libraries
Beth Carpenter, Electronic Resources Librarian, Outagamie Waupaca Library System
Now that many libraries have developed Web sites and live in the online environment, it is time to take the next step and market the services. This session looks at developing new and exciting online services to grab your community’s attention including: online summer programs, sending postcards to friends or letters to Santa online, showcasing events where your Web site & online services can be demonstrated live, marketing the Internet itself, making community connections, sponsoring Web site scavenger hunts, and more. Carpenter provides an idea session, encouraging us to think beyond just putting up a site and maintaining it; to go the next step and make our sites attention-grabbing; and to use the Internet to market our online services.

Track H • Web Tools
This second day of the WebWizard’s Symposium highlights the ever more sophisticated tools are being developed to support the frenetic pace of Web development. This track looks at issues and trends such as the remote access solutions enabling library users to access resources outside the library, looking beyond HTML for developing Web pages, and the need to have the best coping mechanisms for network slowdowns and outages. Linux continues to evolve and needs to be understood by those looking forward so we’ve included a discussion here.

Organized by Hope Tillman, Babson College and Walt Howe, Delphi Internet Services

10:30 a.m. - 11:15 a.m.
Session H1 • Providing Access for Remote Library Users
Terry Plum, University of Connecticut
Dan Lester, Boise State University
Remote access is at the heart of the virtual library’s future of the virtual library. Proxy servers are being investigated by many as the solution, but they bring up complex support decisions for libraries. Plum discusses the use of proxy servers to provide secure remote access to licensed databases, and Lester covers alternative strategies to providing secure remote access to licensed databases without the use of proxy servers.

11:30 a.m. - 12:15 p.m.
Session H2 Networking Not Working?
Jane C. Neale, Information Technology Coordinator, Nylink
Everyone has to cope with networking not working. This session provides a guide to troubleshooting network and Internet slowdowns and other problems. Are you using the Internet? Then this is a must attend session!

12:15 p.m. - 2:00 p.m.
Lunch Break—A Chance to Visit the Exhibits

2:00 p.m. - 3:45 p.m.
Session H3 • Moving Out of HTML into Database Solutions
Kristin Antelman, Head, Systems & Networking, Arizona Health Sciences Library, The University of Arizona
Frank Cervone, Associate Director for Library Information Technology Services, DePaul University
Courtney Gardner, Texas Legislative Library
Andrew Bullen, Manager of Information Services, North Suburban Library System & Internet Developer
The time has come to stop writing HTML. Come listen to this information-filled session on what you should be doing instead! Antelman describes the University of Arizona decision to move away from HTML. Cervone explains the technology of dynamic Web pages. Gardner demonstrates the use of a particular tool, Cold Fusion, and the ways it has provided solutions to management and delivery problems. Bullen concludes with his discussion of how to build and design dynamically generated Web pages with CGI and SSI programming.

3:45 p.m. - 4:15 p.m.
Coffee Break—A Chance to Visit the Exhibits

4:15 p.m. - 5:00 p.m.
Session H4 • Linux and Convergence
Sharon Yang and Edward Corrado, Moore Library, Rider University
Linux is a free, multi-platform operating system which some argue is superior technically to both DOS and MS-Windows 95. Convergence signals a revolution in the way people work, play and think. The World Wide Web has permanently changed the nature of networking. But how have and how will the various networks for data, voice and video converge, integrate and transform one another?

  •  PreConference •  Monday  •  Wednesday  •  PostConference  •  Internet@Schools

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