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Conferences > Internet Librarian 2011
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The Internet Conference and Exhibition for Librarians and Information Managers
October 17—19, 2011
Monterey Conference Center
Portola Hotel & Spa | Monterey Marriott
Monterey, California
Revolutionizing the Net with Content, Connections & Conversations
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Speaker Session(s)
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Joe Matthews, Author, Listening to the Voice of the Customer, JRM Consulting, Inc.

As a library consultant, Joe has provided consulting assistance to numerous academic, public and special libraries and local governments.

In addition to numerous articles, he is the author of Listening to the Cusotmer, Library Assessment in Higher Education, The Customer-Focused Library, The Evaluation and Measurement of Library Services, Scorecards for Results, Strategic Planning and Management for Library Managers, and Measuring for Results among other books.

He was an instructor at the School of Library Information Science (SLIS) at San Jose State University. Joe has taught evaluation of library services, library information systems, strategic planning, management and research methods. He was selected as the SLIS Outstanding Scholar in 2008.

Joe is an invited conference speaker and is active in the American Library Association.  A dedicated grandfather, Joe resides in Carlsbad, CA.


Sessions by Joe Matthews
Sunday 10-16-2011 9:00 AM 12:00 PM Listening to the Customer

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