OPENING KEYNOTE — Evolving Internet Technologies: Search Engines Oasis 4 9:00 a.m. - 9:45 a.m. Danny Sullivan, Calafia Consulting, & Creator of Search Engine Watch This keynote, by one of the world's leading authorities and Internet pioneers, is sure to be a favorite. Danny Sullivan examines changes to major Web searching tools over the past year and provides tips about what we should be looking for in the year to come.

Networking Break—A Chance to Visit the Exhibits
9:45 a.m. - 10:30 a.m.
 

TRACK A – SEARCH ENGINES
Oasis 4
This series of sessions covers what every searcher needs to know about search engines. It digs down to show the inner workings of the engines, not only from avid testers, but also the creators, who describe when to use which engine, and look at the future of searching.

Moderated by Greg Notess, Reference Librarian, Montana State University, & Creator, Search Engine Showdown
 

Session A301 – Search Engine Snake Oil
10:30 a.m. - 11:15 a.m.

Greg Notess, Reference Librarian, Montana State University, & Creator, Search Engine Showdown

Expert searcher and industry watchdog, Greg Notess, takes a hard look at the search engines and identifies where each one fails to live up to its hype, search expectations, or documentation.  He concludes with useful tips for making the most of your searches when navigating the Net.
 

Session A302 – Search Engine Torture Test
11:30 a.m. - 12:15 p.m.

Chris Sherman, Associate Editor, Search Engine Watch

This session shares the results of a recent study by the editors of Search Engine Watch, who put the major search engines through a grueling torture test to see which ones were up to the challenge. It describes the tests and their outcomes, including the revealing results, sometimes unexpected and occasionally shocking.
 

Lunch Break—A Chance to Visit the Exhibits
12:15 p.m - 1:45 p.m.
 

Session A303 – Search Engine Issues
1:45 p.m. - 2:30 p.m.

Avi Rappoport, Principal Consultant, Search Tools Consulting

An expert in the field tackles 1) distributed search, metasearch, and P2P; 2) integrating search engines and content management systems; and 3) search engines and data security. Learn some background and get suggestions about how to deal with these three key search engine issues for information professionals.
 

Exhibit Hall Grand Finale
2:30 p.m. - 3:15 p.m.

Join us in the Exhibit Hall on Wednesday afternoon for door prizes, ice cream, and refreshments. This is your last chance to visit the exhibits!
 

Session A304 – Start Your Engines!
3:15 p.m. - 4:00 p.m.

Tom Wilde, General Manager, Search Services, Terra Lycos, US
Paul Gardi, Vice President, Ask Jeeves

Our panel of search engine creators talks about their engines—how they are designed, how sites are selected, how many are included, how frequently indexes are updated, what metadata is included, search refinements, improvements, and new features and functions that are on tap. Get the inside scoop and find the right engine for your work!
 

TRACK B – FUTURE FOCUS
Catalina/Madera
The future is ours to determine. Now, more than ever, our clients and patrons look to us to guide them through the information wilderness to the answers they need. The technologies are available to free us from the stacks and enable us to interact collaboratively with our clients regardless of their location. What innovative and indispensable services can we create? What roles can we develop for ourselves that are rewarding and challenging? It's up to us. This track shines a light on some of the possibilities and challenges us to consider how we'd like to answer those questions.
 

Session B301 – Where Will Wireless Take Us?
10:30 a.m. - 11:15 a.m.

Nancy John, Interim University Librarian, University of Illinois at Chicago

Technologies are evolving and emerging at an amazing rate.  Recently capturing wide audiences is anything wireless, anything handheld, anything robotic, or anything AI. The potential and the impact of these technologies on library services and on libraries in general is incredible - or is it? Some of these technologies will be hot and stay hot. Some of them will fizzle before your eyes. Nancy starts off this track by describing the types of technological developments we should expect, and we should be planning for, how to recognize hot and recover from not-hot, and challenges us to consider how our services can embrace the best of these technologies to secure a solid and successful future.
 

Session B302 – Keeping the Corporate Librarian in the Loop
11:30 a.m. - 12:15 p.m.

Susan Stearns, VP, Marketing, Inmagic, Inc.
Jean Heilig, Senior Director of Research and Information, Jones e-global library; Library Director, Jones International University, JonesKnowledge, Inc.

Technology is offering corporate information professionals many opportunities for "staying in the loop" in their organizations. Susan Stearns and Jean Heilig explore the types of services corporate information professionals are unveiling and the roles these information professionals are creating. They also identify ways for information professionals in corporate, academic, public, and government environments to position the librarian skill set, knowledge, and expertise and to promote the unique value librarians add to any situation.
 

Lunch Break—A Chance to Visit the Exhibits
12:15 p.m - 1:45 p.m.
 

Session B303 – Future Packaging: Customized Information Wrapping
1:45 p.m. - 2:30 p.m.

Camille Reynolds, Nossaman Guthner Knox & Elliott LLP
Barb Fullerton, Electronic Services Librarian, Pioneer Hi-Bred International
Angela Kangiser, Online Business Research

We all know that patrons and clients use a variety of devices to view and use their information. That means that we need diverse packaging of library information. We need to think critically about information and its packaging, using "outside the box" formatting. How can Internet librarians package information online for the library user? What are the possibilities of taking the same bit of information and making it available for user access in several different packages or formats? This panel, comprised of an electronic librarian, a gadget librarian, and an independent information consultant, stirs up some questions, opinions, chaos, and answers.
 

Exhibit Hall Grand Finale
2:30 p.m. - 3:15 p.m.

Join us in the Exhibit Hall on Wednesday afternoon for door prizes, ice cream, and refreshments. This is your last chance to visit the exhibits!
 

Session B304 – My Board Is Unloving and Uncommunicative, But We'll Stay Together for the Sake of the Internet
3:15 p.m. - 4:00 p.m.

Barb Spiegelman, The Spiegelman Group

Library boards—they're either clueless, they micromanage, or both. Enter the Internet, which has the potential to turn this relationship around. Barb Spiegelman, who has served on library-related boards for years, shows you how to make your board of directors or your senior management your biggest fans as you create your future. Can you spell "happily ever after?"
 

TRACK C – E-RESOURCES
Pasadena/Sierra
The challenges and questions surrounding the selection, acquisition, cataloguing, deployment, and management of content continue to grow. Should we purchase just the electronic version or the paper? What are the copyright implications? Which of our nonelectronic collections should be digitized—and how? The speakers in this track have dealt with these questions. Gain from their experience.

Moderated by Richard Geiger, San Francisco Chronicle
 

Session C301 – Building a Digital Archive: New Tools, New Opportunities
10:30 a.m. - 11:15 a.m.

Terence K. Huwe, Director of Library and Information Resources, Institute of Industrial Relations, UC Berkeley

In April 2002, the University of California's eScholarship Program launched a new Social Sciences Repository of faculty working papers. The new system offered vastly improved access and features. Terence Huwe describes how the Institute of Industrial Relations handled digital document management before, during, and after the rollout, making recommendations on how to launch an archive from both personnel and technical viewpoints. Hear how conventional Web-based file management morphed into a high-quality digital library, with examples of new e-journal and pre-print development tools and the challenge of introducing a new style of document management to staff.
 

Session C302 – E-Books & the 21st Century Cybrary Model
11:30 a.m. - 12:15 p.m.

Anne Marie Secord, Director of Library Services,
Betty Kellogg, Reference and Electronic Services Coordinator, &
Robin Lockerby, Instructional Services Coordinator, National University Library

National University serves 18,000 adult learners enrolled in over 50 accredited undergraduate and graduate programs at 25 learning centers throughout California and internationally via online programs. National University Library is composed of a state-of-the-art Central Library in San Diego, virtual cybraries (Library Information Centers—LICs) at each of the regional learning centers, and has become one of the largest providers of e-books. This case study begins with Anne Marie Secord and Betty Kellogg describing the development and implementation of the Cybrary Model and the collection development issues of supporting such a large e-book collection and rounds off with Robin Lockerby's overview of the technology, training, and collaboration used to create a knowledge management system that supports the LIC Librarians.
 

Lunch Break—A Chance to Visit the Exhibits
12:15 p.m - 1:45 p.m.
 

Session C303 – The Journal Stop: A Complete Serials Information System
1:45 p.m. - 2:30 p.m.

Dan Lester, Network Information Coordinator, &
Peggy Cooper, Collection Development Librarian, Boise State University

Faced with growing problems in managing electronic and print journals in traditional online catalogs, as well as journals with full text in aggregators' databases, Dan Lester and Peggy Cooper investigated systems to provide information on all serials in one Web-enabled catalog. Providing direct links to electronic resources and detailed information about print resources were also vital. Managers required usage tracking for all serial resources for detailed collection analysis. The session describes the process of selecting and implementing a serials information system at Boise State University, with an emphasis on the technical problems and solutions, as well as a demonstration of the chosen system.
 

Exhibit Hall Grand Finale
2:30 p.m. - 3:15 p.m.

Join us in the Exhibit Hall on Wednesday afternoon for door prizes, ice cream, and refreshments. This is your last chance to visit the exhibits!
 

Session C304 – Corporate Copyright Conundrum
3:15 p.m. - 4:00 p.m.

Adele F. Bane, Information Scientist, GlaxoSmithKline Pharmaceuticals

Technological advances that encourage simultaneous information access also provide the means by which to abuse content. Copyright infringement is a priority concern within GlaxoSmithKline (GSK). Hear a case study of GSK's efforts to be copyright compliant on a global basis. Key issues the session will cover include how corporate Internet/intranet sites intensify copyright concerns, bridging the gap between desired versus permitted uses of content; the need for global Reproduction Rights Organization (RRO) agreements; agreeing with publishers about licensed use for business needs; bringing key shareholders together to address internal issues; avoiding corporate copyright infringement; promoting copyright awareness and education; drafting policies and guidelines; and knowing when legal advice is required.
 
 

TRACK D – WEB OPERATIONS & OPPORTUNITIES
Springs Theater
How do we ensure that we are prepared for our future? How do we plan for the unexpected? What tools can we use to climb the information supply chain and make an impact within our organizations and communities? These thought-provoking and practical sessions suggest challenges and opportunities.
 

Session D301 – Disaster Preparation & Response in a Changing World
10:30 a.m. - 11:15 a.m.

Micki McIntyre, HealthyNJ Librarian, University of Medicine and Dentistry of New Jersey
Brad Robison, Library Director, Oklahoma City National Memorial Institute for the Prevention of Terrorism
Elisabeth Jacobsen, Library Director, Trinitas Hospital
Michelle M. Volesko, Director, Library and Training, New Jersey Hospital Association

Do you ever imagine your library being on the front lines of terrorism? That's exactly what happened during the Oklahoma City tragedy and again in 2001. The Murrah Federal Building bombing, the 9/11 horrors, and the anthrax attacks—during all of it, these New Jersey libraries were there. The librarians quickly served their communities, providing families, clinicians, rescue workers, hospitals, and other libraries with reliable information obtained from a variety of sources. Among their own weapons were a database of treated victims, medical information, contacts for authorities, and information on hazardous materials, bioterrorism, and weapons of mass destruction. Hear how they did it. Learn the importance of responding to community needs and working hand in hand with rapid response teams before (and during) disasters. Be prepared!
 

Session D302 – Planning for Side Effects: The Case for Semi-Luddite Management
11:30 a.m. - 12:15 p.m.

Marylaine Block, Librarian Without Walls

Most of us have a few technology resisters in our organizations. We need to pay attention to them. For one thing, they warn us about the things many of our patrons will also dislike about the machines, and for another, the Luddites were right—the new machines have had unintended consequences that destroyed a way of life. It's our job to think ahead about what undesirable side effects our machines will have and mitigate these consequences in advance.
 

Lunch Break—A Chance to Visit the Exhibits
12:15 p.m - 1:45 p.m.
 

Session D303 – Controlling the Public-Access Computers in Your Library
1:45 p.m. - 2:30 p.m.

Todd King, Team Leader, Systems and Technology, & Greg Mitchell, Administrative Services, Eastern Kentucky University Libraries

The Web represents a world of exotic ports that beckons to our patrons. As Captains Courageous, we have provided a fleet of "ships," i.e., computers, for the voyage into these uncharted waters. But what happens when some of our patrons become scurvy mates who run amok and scuttle the ship? This session examines where those patrons are going on the Web and what they're doing with the equipment along the way. Finally, we present an armada of solutions that puts you back in command. Rest assured, most of these solutions do not require great technical expertise, and they are all free!
 

Exhibit Hall Grand Finale
2:30 p.m. - 3:15 p.m.

Join us in the Exhibit Hall on Wednesday afternoon for door prizes, ice cream, and refreshments. This is your last chance to visit the exhibits!
 

Session D304 – Climbing the Information Supply Chain: Tools & Techniques
3:15 p.m. - 4:00 p.m.

Stephen Abram, VP, Micromedia ProQuest
Cindy Hill, Manager, SunLibrary, Sun Microsystems
Irene McDermott, Reference Librarian, San Marino Public Library

Information service providers, or librarians, are faced with many changes and challenges these days. This session looks at the role of Internet librarians, as well as key strategies and frameworks for a successful future and a solid position that makes an impact in the daily lives and work of our constituents.
 

EXHIBIT HALL GRAND FINALE
2:30 p.m. - 3:15 p.m.

Join us in the Exhibit Hall on Wednesday afternoon for door prizes, ice cream, and refreshments. This is your last chance to visit the exhibits!