OPENING KEYNOTE — Digital Information: Real-Time, Immersive, & Intelligent Oasis 4 9:00 a.m. - 9:45 a.m. Jack Powers, Director, IN3.ORG, The International Informatics Institute Knowledge is on the move, immersing us in facts, figures, and opinions delivered through a continuous digital media tide on TV, on the Web, in our car computers, and via our pocket PCs. Media technologist Jack Powers takes us on a guided tour of the developing real-time media universe, from the networked multimedia home to pocket digital libraries, from instant wireless access to intelligent information robots. You'll see what smart businesses are deploying today, what leading developers are planning for the next few years, and what visionary academics foresee as the long-term future of information online.

Networking Break—A Chance to Visit the Exhibits
9:45 a.m. - 10:30 a.m.
 

TRACK A – VIRTUAL SERVICES
Oasis 4
It's hard to believe that virtual reference services were barely on our radar screen 6 years ago. Today these services are revolutionizing our client interactions, taking us in directions we once only imagined. Using chat technologies, we can delivery high-quality, face-to-face customized reference delivery with clients located miles away. We can integrate this capability with academic curriculum, and we can use perpetually friendly "bots" for the never-ending directional questions. The potential of the technology combined with our creative, client-focused drive for success is incredible, and this track challenges us to grab that potential and run with it—in academic, public, and special library environments. This is a track of case studies, conversations, and challenges.

Organized and moderated by Rebecca Jones, Dysart & Jones Associates
 

Session A201 – Virtual Services: A Global View of Current Status & Future Directions
10:30 a.m - 11:15 a.m.

Steve Coffman, VP, Product Development, Library Systems and Services LLC
Marek Sroka, Assistant Professor of Library Administration, University of Illinois Library

Steve Coffman, well-known thought leader in virtual reference, starts this track off with a provocative look at where we are in North America with virtual services, what we can expect in the future, and how "bots" are quickly entering the scene. Marek Sroka then looks at strides occurring in international virtual reference desks, and the technology and staffing implications. Using the Slavic Virtual Reference Desk, patrons at the University of Illinois Slavic and East European Library Web Site can discuss their questions in live chat sessions with reference librarians from the Russian National Library in St. Petersburg and the University of Cracow Library in Poland. Patrons can also participate in an online course on Slavic information resources. The potential of these developments on both sides of the ocean is incredible.
 

Session A202 – We're Live! Serving the Virtual Client
11:30 a.m. - 12:15 p.m.

Russ Singletary, Research Analyst, The Cadence Group, Inc.

All organizations are looking for ways to cut costs. Now, more than ever, with the downsizing of physical libraries and widespread delivery of information products and services over the Internet, librarians must learn the secrets of remaining viable. Based on a case study at a Fortune 500 company, Marcia Abrams identifies the keys to creating a successful, enterprise-wide information center delivered over a corporate intranet to today's "I can do it myself" Internet-savvy workforce.
 

Lunch Break—A Chance to Visit the Exhibits
12:15 p.m - 1:45 p.m.
 

Session A203 – Growth via Diversity: Collaborations in Virtual Reference
1:45 p.m. - 2:30 p.m.

Mary Beth Train, QandAcafe Coordinator, Golden Gateway Library Network, System Reference Center, & 
Charity B. Hope, Reference Librarian, San Jose State University Library
Janie Silveria, Coordinator Reference Services, California State University, Monterey Bay Library
Geri Bodeker, Medical Librarian, Health Sciences Library, Kaiser SSF

The QandAcafe, an interactive virtual reference service of California's Golden Gateway Library network, is a collaboration of public, academic, and special libraries. Learn how this collaborative community serves the general public as well as special constituencies, and how academic librarians are exploiting the software to instruct distance-education and business students. Medical librarians hold "office hours" on the public site as well as their private site. How do you develop these services for a region of 15 counties and for a single library? It's not easy—but it's been done!
 

Networking Break—A Chance to Visit the Exhibits
2:30 p.m. - 3:15 p.m.
 

Session A204 – A Day in the Life of a Virtual Librarian
3:15 p.m. - 4:00 p.m.

Donna Meyer, Director of Information Resources, Northcentral University

Meyer reviews the process that Northcentral University used to establish a virtual library for an online educational institution on the graduate level. She discusses the realities of budget constraints, the learning curve of e-reference experiences, and the implications for staff development and information literacy.
 

Session A205 – The Underpinnings: Usability Requirements for Virtual Services
4:15 p.m. - 5:00 p.m.

Darlene Fichter, Data Coordinator, University of Saskatchewan

The enabling technology and the technology skills of the librarians are critical to the success of virtual services. Darlene Fichter discusses the results of a usability study of a live reference application, illustrating how the wording and placement of live reference buttons impact patrons' recognition, use, and awareness. Should you use a graphic or text link? What words have the greatest recognition? Does placement next to search boxes or search results increase usage? Fichter not only asks the questions—she offers some thought-provoking answers.
 

TRACK B – KNOWLEDGE-SHARING APPLICATIONS
Catalina/Madera
Intranet and Web technologies are critical for sharing knowledge within an organization. This track suggests blogging (Weblogging) as a new technology for sharing information and focuses on how to make intranets and portals more useful, how to personalize them, and shares several case studies.

Moderated by Donna Scheeder, Congressional Research Service, Library of Congress
 

Session B201 – Partnerships for KM Success: GE Capital & LightBridge
10:30 a.m - 11:15 a.m.

Kimberly Savilonis, Director of Research, GE Capital Franchise Finance
Karen Sunderland, Product Marketing Manager, LightBridge, Inc.
Kathryn Malone, E-Applications Consultant, &
Joseph D. Reilly, Information Professional Consultant, LexisNexis

This session highlights two successful partnerships between clients GE Capital and LightBridge, and LexisNexis. It illustrates the importance of information providers working in partnership with information users to develop a comfortable, effective, and winning solution. The speakers discuss customizing and integrating on-point information throughout workflows, understanding organizational needs and activity cycles, and developing solutions that help to map authoritative content to business needs. They also share some lessons learned about cross-functional teams and collaboration as well as challenges for the future.
 

Session B202 – Blogging for Knowledge Exchange
11:30 a.m. - 12:15 p.m.

Darlene Fichter, Data Coordinator, University of Saskatchewan

Tired of hearing about blogs (Weblogs) and think that they're irrelevant to intranets? Take a second look. Blogs are more than vanity presses filled with self-important hype. Blogs are a natural vehicle for knowledge exchange, storytelling, and fostering online communities. Blogs offer unique viewpoints and an incubator for new ideas. Consider how blogging might be a useful adjunct for your intranet, whether it's for fostering the exchange of ideas or as a marketing venue or a tool for news delivery.
 

Lunch Break—A Chance to Visit the Exhibits
12:15 p.m - 1:45 p.m.
 

Session B203 – Personalizing the User Experience on the Corporate Intranet
1:45 p.m. - 2:30 p.m.

Kathleen Millington, Manager, Library and Information Center, &
Anne Walker, Library Science Associate, Berlex Laboratories

How do you implement customized information pages on a corporate intranet to enable individual end-users and departments to access the targeted information they need on a 24/7 basis? Special librarians at Berlex Laboratories, Inc. describe their solution. Their smart search resources provide links to information resources down to individual-level resources for company employees and departments. By developing individual information pages using dynamically driven Inmagic databases, they have reached a new level of personalization. Hear about their strategies, tools, and experiences.
 

Networking Break—A Chance to Visit the Exhibits
2:30 p.m. - 3:15 p.m.
 

Session B204 – On the Beat: Techniques for Capturing & Sharing Ideas
3:15 p.m. - 4:00 p.m.

L. Allison Ounanian & Gayle A. Sobanek, Information Analysts, MITRE Corporation

As part of a strategy to leverage information and knowledge sharing across the corporation, MITRE's Knowledge Management Services Department developed a billable "content capture" service for its clients. Information analysts attend internal technical meetings, called Technical Exchange Meetings, or "TEMs," and report on the content of presentations, subsequent discussion and analysis that take place in that forum. From these notes, the analyst crafts a Web-based document, adding relevant internal and external links that add value to the content. Learn how the "KM Reporters" build and deliver this valuable service.
 

Session B205 – Broken Promises: Why Many Intranets Fail
4:15 p.m. - 5:00 p.m.

Alison J. Head, Principal and Founder, Alison J. Head & Associates

The early promise of intranets as productivity tools was alluring. Intranets could transcend geographical barriers, offer information workers needed, and churn out answers at any time of the day so that workers could make better decisions and save valuable time. Six years later, much of the intranet promise remains unfulfilled. What went wrong? How do many intranet designs fall short? How can site designs be improved? This session draws on key findings from Alison Head's recent usability study that measured how managers, administrative assistants, librarians, and market researchers are using research intranets to meet their information needs at Sun Microsystems, Gilead Sciences, Bechtel Corporation, Fireman's Fund, Gale Group, Synopsys, and ChevronTexaco.
 

TRACK C – E-LEARNING & TRAINING
Springs Theater
Learning (teaching, instruction, and training) continues to demand our attention and consume our time. There are various environments, various approaches, and various learners to address. We need to push boundaries, and partner, collaborate, experiment, and innovate to keep up with the changes. This session offers a wide-ranging look at problems, issues, and solutions to teaching and learning in the digital landscape.

Organized and moderated by D. Scott Brandt, Purdue University Libraries
 

Session C201 – Technology Skills for Virtual Librarians
10:30 a.m. - 11:15 a.m.

Michael Stephens, Networked Resources & Training, St. Joseph County Public Library

This is a hot area. Virtual reference requires more than just good reference skills. There are technologies to juggle, logistics to work out, and things like the chat language itself! New environments demand new skills. Michael Stephens discusses various pre-training needed to ensure success in virtual environments.
 

Session C202 – Partnering for Information Literacy
11:30 a.m. - 12:15 p.m.

Linda Fritz, Head, Research Services Division, University of Saskatchewan Library
Lynn Lampert, Senior Assistant Librarian and Coordinator of Information Literacy, California State University Northridge

Information literacy is hard enough to achieve when you're working with a small, close-knit group of learners. But what happens when you expand to larger audiences? And worse, if you have to give up complete control and work with others? If our presenters can do it, you can too! We look at inter-institutional cooperation first, and then public-public partnerships (and roles) for Internet and information competencies.
 

Lunch Break—A Chance to Visit the Exhibits
12:15 p.m - 1:45 p.m.
 

Session C203 – Applications for Learning: Methods & Outcomes
1:45 p.m. - 2:30 p.m.

Judith Harris, Collection Development Librarian, 
Claudia Striepe, Bibliographic Instruction Librarian, & 
Ed Martinez, Public Access Librarian, El Camino College
Tim Green, Assistant Professor of Elementary Education, &
Abbie Brown, Assistant Professor of Educational Technology, California State University Fullerton

To design instruction requires matching outcomes (what the learner needs to do) to methodologies (how it will be facilitated) to produce a result—learning. In this session, hear about some methods, some fail-safe Internet presentations for classrooms (and conferences), and get a look at outcomes and student-generated multimedia projects.
 

Networking Break—A Chance to Visit the Exhibits
2:30 p.m. - 3:15 p.m.
 

Session C204 – Learning in Various Contexts
3:15 p.m. - 4:00 p.m.

Grace Stanat, Founder and CEO, 415, Inc.
Susan Clifford Braun, Information Services Specialist, &
Chris L. Lincoln, Manager, Research Services, The Aerospace Corporation

Methods for delivering instruction are the foundation for learning and come in many shapes and sizes to meet various demands. Two different examples are given here. The first is an approach to using the Web to educate, entertain, and expand the reach of your library. The second looks at power searching instruction for corporate employees.
 

Session C205 – Divine Secrets of the Adult Learnerhood: Bridging Gaps
4:15 p.m. - 5:00 p.m.

Bill Trzeciak & John Storck, Reference Librarians, Glendale Public Library
Barb Spiegelman, The Spiegelman Group

There are times when the Web seems like it was designed for (and by!) teenagers—those flashy graphics, the tiny print, the intuitive (if you had a computer in your cradle) navigation and design. What about older adult learners? How can they learn in such fast-paced environments where the mice get more and more uncooperative and the windows seem to be getting smaller and smaller? This session looks at how we can help adult learners keep up with technology. Our first presenters take a look at effectively teaching the Internet to older adults, and the second presenter puts a humorous spin on putting the power of the Internet into the hands of senior citizens.
 

TRACK D — WIRELESS WEB WORLD
Pasadena/Sierra
The world of Internet appliances and wireless devices is growing and spinning so quickly, it is almost impossible to keep up. These sessions provide some insight into what's happening in the wireless Web world and what strategies and applications will work in the library world.

Moderated by Cindy Hill, Manager, SunLibrary, Sun Microsystems
 

Session D201 – The Wacky World of Gadgets
10:30 a.m. - 11:15 a.m.

Barbara Fullerton, Electronic Resources Librarian, Pioneer Hi-Bred International
Jenny Levine, The Shifted Librarian

There is probably a gadget out there that could make life a little easier for you, whether on the job or at home. But information overload can create access barriers to the very products that might help us better manage it. Listen as this panel introduces us to new products such as printers, pocket PCs, palm pilots, fun gadgets, e-readers, the newest in cell phone technology, microphones, laser pointers, digital cameras, and software. Emphasis is on gadgets that have library and information service applications. Pricing information is available, and some of the gear can be viewed.
 

Session D202 – Devices Dual: What's Ahead for Nomadic Computing?
11:30 a.m. - 12:15 p.m.

Stephen E. Arnold, Arnold Information Technologies
Jack Powers, Director, IN3.ORG, The International Informatics Institute

Device junkies Steve Arnold and Jack Powers face off with a duel that illustrates which devices might actually have compelling applications for the information world. They address the ROI for certain industries and how the devices impact work flows in the workplace. Join us for an exciting, interactive, and informative session by two experts in the field.
 

Lunch Break—A Chance to Visit the Exhibits
12:15 p.m - 1:45 p.m.
 

Session D203 – Info Where You Need It: PDAs & the Library
1:45 p.m. - 2:30 p.m.

Dennis C. Tucker, Director of Libraries, & Susan Pierce, Associate Professor of Nursing, Northwestern State University

With the ubiquity of the Internet, information often seems ever present in today's world. But is it? Can PDAs and hand-held computers better deliver information to the point of greatest need? In a cooperative effort, Northwestern State University Libraries and the College of Nursing began an experiment to improve patient care using PDAs to provide point-of-service information to their library patrons (nurses and nursing students). The presenters share the results of this experiment and discuss some of the important issues that a library needs to explore when implementing library services using hand-held devices.
 

Networking Break—A Chance to Visit the Exhibits
2:30 p.m. - 3:15 p.m.
 

Session D204 – Wireless Strategies
3:15 p.m. - 4:00 p.m.

Marshall Breeding, Library Technology Officer, Vanderbilt University

Are you thinking about going wireless? Is the time right? This panel of experienced wireless implementers shares their insights, hard-won experiences, and successful strategies for delivering information services in a wireless Web world.
 

Session D205 – Space Planning for Wireless
4:15 p.m. - 5:00 p.m.

Stephen E. Arnold, Arnold Information Technologies

We all agree that wireless devices are in the future for libraries and information service delivery. But how will this technology actually affect the library? Using real-world examples from advanced wireless regions in Europe and Japan, this session provides some key strategies for the future.
 

TUESDAY EVENING SESSION – Super Searcher Stories: Tips & Techniques
Catalina/Madera
7:30 p.m. - 9:00 p.m.

HOST: Reva Basch, Aubergine Information Services, & Editor, "Super Searchers" Book Series

PANEL: Marydee Ojala, ONLINE
Steve Coffman, Library Systems and Services LLC
Greg Notess, Montana State University
Chris Sherman, Search Engine Watch
Paula Hane, Information Today
Susan Klopper, Arthur Andersen
Anne Caputo, Factiva
Suzanne Sabroski, Sabroski & Associates

Join a panel of lively and opinionated super searcher experts as they share their favorite research tips, stories, and tactics for staying current, searching effectively, and dealing with constant change. Reva Basch, executive editor of the "Super Searcher" book series, leads this roundtable with series authors. Come with questions and ideas, and plan to get involved in the discussion.