Computers in Libraries

• VOLUME 21, NUMBER 4 — APRIL 2001 • 
Computers in Libraries
Complete Coverage of Library Information Technology 

This Month: Serving Patrons Who Don't Come into the Library

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Distance Education and Virtual Reference: Where Are We Headed?[Full Text]
The virtual reference guru talks about how distance education prompted the need for distance librarianship. Then he explains what's happening today, and speculates about tomorrow. 
by Steve Coffman
Page 20
Our Experiment in Online, Real-Time Reference[Full Text]
Following Steve Coffman's article is this story of an academic library that has started using virtual reference software. The author and her fellow staff members tried out a couple of packages, and she shares their experiences of testing and building a chat-based reference service. 
by Kelly Broughton
Page 26
Delivering Library Services to Remote Students
The librarian for off-campus services at the University of Tennessee shares with us her strategies for providing services to the students in UT's many satellite locations. Her tools range from newer technologies such as chat and videoconferencing to traditional methods like fax and U.S. mail.
by Margaret Casado
Page 32
Creating Alleycat, a Virtual Library Catalog
ILL services were so unwieldy and expensive that many libraries in this consortium were not able to market them to their patrons. They needed a new, more efficient, cost-effective system, so they built Alleycat, a high-tech virtual catalog with a built-in ILL system.
by Lauren Stokes and Karen Wilber
Page 40
The View from the Top Left Corner 
If I Had a Hammer
by Michael Schuyler
Page 46
Coming Full Circle 
Distance Learning Service: It's Closer Than You Think 
by Andrew K. Pace
Page 49
Building Digital Libraries
Know Thy Remote Users
by Kim Guenther
Page 52
Online Treasures
Distance Services: Researching Today’s State-of-the-Art Technology
by Janet L. Balas
Page 56
Editor's Notes
Reaching Faraway Patrons[Full Text]
by Kathy Dempsey 
Page 6
Newsline[Full Text] Page 8
People & Places Page 60
How to Contribute to CIL 2001[Full Text]
Library Tech Connection Page 62
Index to Advertisers Page 64
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© 2001