Interested in improving your library website and reframing your digital presence from the point of view of the user? This lively, high-level and interactive workshop shares practical ways to assess, design, and improve your online properties for maximum user friendliness. Immerse yourself in this in-depth workshop led by experts and practitioners that incorporates an overview of usability tools and techniques, a look at the latest research on designing for a positive user experience, tons of tips and tricks to help you avoid common usability and UX pitfalls, and discusses other useful measurement and assessment tools to help you better understand your users.