Day 1 — Wednesday, 1 June 2005

Registration & Coffee
9:30 – 10:30

Welcome & The Enterprise Search Landscape
10:30 – 11:15
Angela Ashenden, Search Analyst, Ovum (UK)

Hear about search technology trends and tools, and look at key areas of innovation that are reshaping your options for internal search and discovery solutions.

How Search Works
11:15 – 12:00
Avi Rappoport, Search Tools Consulting (USA)

A foundation for the next 2 days of intensive instruction—all about how site search engines work, and what they can do, plus how metadata and classification fit into the picture.

Inside the Enterprise: Implementing Search (Case Study)
12:00 – 12:30

Listen to how one large organization selected and implemented enterprise search, balancing user needs, business requirements, and technical capabilities.

Break for Lunch — Visit the i-expo Exhibition
12:30 – 14:00

Selecting Search Software: Key Issues and Comparisons
14:00 – 15:15
Valentin Richter, CEO, Raytion GmbH (Germany)

Key issues for comparing and evaluating enterprise search products, to help you decide which search solution is right for your organization, plus a look at how some products compare in real-world projects.

Coffee Break — Visit the i-expo Exhibition
15:15 – 15:45

A User-Driven Selection Process (Case Study)
15:45 – 16:15
Gareth Lodge, Knowledge Manager, Voca (UK)

How to ensure your selection process is based on user requirements instead of vendors’ sales efforts and the preferences of your IT managers

Benchmarking Your Search Function
16:15 – 17:00
Joseph A. Busch, Taxonomy Strategies (USA)

Use a “maturity model” to look at search and metadata handling within your organization and assess your current practices and next steps.

Ask the Experts (Panel)
17:00 – 17:30
Angela Ashenden, Research Director, Ovum (UK)
Avi Rappoport, Search Tools Consulting (USA)
Valentin Richter, CEO, Raytion GmbH (Germany)

A chance to query the experts and get their thoughts on questions that came up in the sessions or that you are eager to have answered during the conference.

Drinks & Networking Reception
17:30 – 18:30

Get acquainted with colleagues and the conference speakers during this informal reception.

Day 2 — Thursday, 2 June 2005

Enhancing Search: Taxonomy & Metadata
9:00 – 10:00
Joseph A. Busch, Taxnomy Strategies (USA)

What do you need to know about taxonomies, metadata, and required fields? How does a taxonomy and metadata model drive successful search?

Taxonomy & Auto-Classification (Case Study)
10:00 – 10:30
Lennart Christensen, InfoMedia Huset A/S (Denmark)

The practical implementation of taxonomies, plus the theoretical aspects of information structuring to improve search, and how search engine technology and automatic classification can increase productivity.

Coffee Break — Visit the i-expo Exhibition
10:30 – 11:00

Strategies for Effective Search
11:00 – 11:45
Peter Van Dijck, Consultant (Belgium)

Getting the most from your search function, including best bets, monitoring queries, federated search, search behaviour, and results page design, and understanding search as part of your information architecture.

Applying Lessons Learned from Site Search to Intranet Search (Case Study)
11:45 – 12:15
Martin Belam, Senior Development Producer, Core Web Products, BBC

How BBC transferred the recommended link strategy used on its public site to the federated search facility offered on its intranet; lessons learned and best practices.

Search Analytics, Metrics & Log Analysis
12:15 – 12:45
Avi Rappoport, Search Tools Consulting (USA)

Using search logs and metrics to learn what your users are searching for and how to apply what you learn to improve the search experience.

Break for Lunch — Visit the i-expo Exhibition
12:45 – 13:45

Next-Generation Search: Faceted Navigation
13:45 – 14:30
Peter Van Dijck, Consultant (Belgium)

What is faceted navigation or faceted classification, how does it work, and how can you integrate it into your search functionality?

Creating a Globalized Enterprise Search Engine
14:30 – 15:00
Thomas Hampp, IBM (Germany)

Hear about the task of integrating various kinds of globalization and linguistic technologies to provide a global enterprise search engine, including support for the broadest range of natural language presented in every language, handling of linguistic challenges in all languages and document formats, detecting word and sentence boundaries, managing word normalizations, and much, much more.

On the Horizon
15:00 – 15:30
Avi Rappoport, Search Tools Consulting (USA)
Peter Van Dijck, Consultant (Belgium)
Joseph A. Busch, Taxonomy Strategies (USA)

Hear the outlook for enterprise search from these three industry experts and learn about new trends and developing technologies to watch for.