Michael J. Spendolini, Ph.D.
Michael J. Spendolini, Ph.D., is the founder and President of MJS Associates, a management consulting firm located in Monarch Beach, California, whose clients include BP-Amoco, Pepsico, Motorola, ScrippsHealth, AlliedSignal, General Motors, ABB, Novartis, Phelps Dodge, Disney Epcott, and Nokia. Prior to forming MJS Associates, he held a number of managerial positions with Xerox Corporation.
Dr. Spendolini has authored over 50 articles on the subject of benchmarking, and has written one of the best selling books on the subject, The Benchmarking Book, First and Second Editions (AMACOM)
Michael has also authored over 20 articles on the subject of “best practices” customer measurement and management systems, and is completing books on the topics of improving customer measurement and on-line measurement systems.
Dr. Spendolini has developed and delivered seminars on the subjects of benchmarking and customer measurement systems for a variety of American and international organizations. He has presented seminars, consulted, and spoken at conferences in over 30 countries. He presents the subjects for the American Management Association International, the Motorola Management Institute, and as an adjunct faculty member at the CalTech Industrial Relations Center in Pasadena. He is a member of ASQ, The American Psychological Association, The Association for Quality and Participation, and the OD Network.
n M.A. Industrial Psychology, University of California, Berkeley
n MBA University of California, Irvine
n Ph.D. Organizational Development, Graduate School of Management, U.C. Irvine
167 Monarch Bay Drive
Monarch Beach, CA 92629