Knowledge Management Technical Architecture Framework

Implementing Knowledge Management:
An Overall Architecture and Framework

Knowledge Management Capabilities

Knowledge Management Capabilities

Realizing Capabilities thru Technical Architecture

Ye Metcalfe Curve

Without Technical Architecture
 Negative Outcomes

Integrating People, Places & Things

Knowledge Management Conceptual Architecture

Architecture and Security

Content Stores
The Gold Mine of Knowledge

Content Stores
Managing the Mine

The Information Warehouse
Mapping the Mine

Information Warehouse Components

Classification Components ...
Multiple Axes and Bins to enable
Knowledge Management

Resource Classification

Classification Components ...
Multiple Axes/Bins for Multiple Access

Many Classifications are Multidimensional
Take Valuation ...

Classification
Conflicts and Synergies

Classification
Technologies

Retrieval
Basic Approaches

Retrieval
 Full text Indexing and Retrieval

Retrieval
 Browsing and Retrieval

Retrieval
Futures: Knowledge Centric Search

Presenting Resources

Presenting Resources
“Garden Variety Presentation

Presentation Tools
A Knowledge Mapping Starfield
 SEMIO

Presentation Tools
A Knowledge Mapping Hyperbolic Tree
Inxight

Presentation Tools
A Knowledge Mapping Topography

Presentation Tools
A Production Portal

Presentation Tools
A Production Portal – Common Classification

Presentation Tools
Future Portal with Common Structure

Publishing Resources
Explicit Publishing – Putting Knowledge
in the “Bins”

Mining Resources
Implicit Publication

Mining Resources
Automated Classification

Specifying Interest Profiles
Domino, GrapeVine

Automated Taxonomy Generation

Associating Resources

Associating Resources
Document to Document

Associating Resources
Person to Document,
Person to Person

Associating Resources
Person to Document,
Person to Person

Associating Resources
Person to Document,
Person to Person

Associating Resources
People to People
Place Based Awareness

Associating Resources
People to People
Place Based Awareness

KM Technology Availability

Case Study
 Large Development Multilateral

Full Layer Implementation

Content Storage

Publication Process

Classification
Publication Mirrors Presentation

Retrieval

Presentation
Rotation of Axes on Demand

Case Study
 Single Product Implementation

Case Study
Single Product Implementation
Categorization, Search and Presentation

Case Study
Single Product Implementation
View by Taxonomy

Case Study
Single Product Implementation
Knowledge-Centric Search

Case Study
Single Product Implementation
Knowledge-Centric Search Portals

Case Study
Single Product Implementation
Multiple Taxonomies, Community “Skins”

Case Study
Single Product Implementation
Multiple Taxonomies, Community “Skins”

Issues in Knowledge Management Architecture

Engineering the Architecture
Tailor the approach to the organization

Current KM Capabilities
Beyond Hierarchical Filing and Free-text Search

Current Limitations in
Knowledge Management
Technologies

Developing and Future
Capabilities of KM