|On September 13, Thomson Corp. confirmed the loss of one Thomson employee
on American Airlines Flight 11. "We are in close contact with the family,
and are doing everything in our power to help them through this ordeal,"
said Richard J. Harrington, president and CEO of Thomson Corp. In addition,
10 Thomson Financial employees located in the World Trade Center remained
unaccounted for as of late September. All avenues to determine the status
of the missing employees are being pursued. All other Thomson employees
working in the World Trade Center have been confirmed safe.
According to the announcement, Thomson Financial business services are
fully operational. Backup systems have been activated and Thomson Financial
has relocated its operations staff from the financial district to alternative
locations in the New York metro area. Other major Thomson Financial operations
centers in Newark, New Jersey; Boston; Rockville, Maryland; and in 45 offices
around the world continue to operate normally. As a result, nearly all
products and services are available to customers on a fully functional
basis. A special U.S. customer hotline has been established at 877/378-7762
to assist with any inquiries.
While the three other market groups of Thomson share emotionally in
the aftermath of the tragedy, Thomson Corp. is fortunate that its Legal
& Regulatory, Learning, and Scientific & Healthcare groups were
not operationally impacted by this disaster. Thomson has substantial insurance
coverage and believes financial losses as a result of the tragedy will
be fully covered.
"We are grateful for the courage of Thomson people and their families
as we begin to recover from the personal toll and shock of this tragedy,"
Harrington said. "We are committed to work closely with our people, customers,
and suppliers to begin healing and move forward."
Source: Thomson Corp., Toronto, 416/360-8700; http://www.thomson.com.