Volume 17, Number 3 March 2000
The future of knowledge management
Two information professionals weigh in with their companies'
by Paul Blake
ONLINE INSIGHTS column interviews Jeremy Gittins, group marketing
manager at Microsoft, and Scott Copper, general manager of Lotus' KM
Products Group. Explains that the crux of an ongoing debate hangs on
whether information professionals could mutate into knowledge
managers, or if it is a bad bet since knowledge management (KM)
could merely be the latest fad. Discusses how Microsoft and Lotus
view its potential. Says that Gittens handles Microsoft's KM
strategy in the U.K., but sees nothing new in KM, although he says
that the jury is out on whether KM has staying power. However, he
feels that it is not going to disappear tomorrow. Cooper, on the
other hand, has no doubt that KM is here to stay. Observes that KM
is what the information professional has always done for a living,
and the role of technology in their job is dramatically increasing.
Internet & Personal Computing Abstracts
© 2000 Information Today, Inc.