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Redesigning the Information Center Intranet at Consumer Reports by Sandy Schlosser, InfoCenter Webmaster, Consumers Union/Consumer Reports The Information Center at Consumers Union (CU), publisher of Consumer Reports magazine and the ConsumerReports.org site, is a reference and research service for CU staff. We answer questions related to the organization, testing, reporting, business development, and advocacy activities of Consumers Union. We research, synthesize, and analyze data, then we present our findings in the manner that best fits the need. The Information
Center's intranet site is a searchable, continuously updated research tool
that connects staff to documents, databases, and services. Affectionately
labeled the "IRG," the InfoCenter Resource Guide is a dynamically generated,
database-driven Cold Fusion site. Out of a staff of 500, over 350 employees
access one or more pages on the site every month. Like many intranets,
IRG grew rapidly, in a rather piecemeal fashion; like many managing this
type of intranet, we knew that the site needed to be redesigned--quickly
and creatively.
Why Redesign?
[Complete article
available in print]
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