There is a saying that when one door closes, another opens. This is proving to be the case for many information professionals and information functions. As more "traditional" information and library services lose their relevancy and wind down, new information services are created. Portals are opening many new "windows" through which very creative information solutions can enter. Such was the case at ENMAX Corporation where a physical library was phased out in 1996 and a virtual portal library phased in during 2000.

Suzanne Levesque, business information specialist at ENMAX, was hired by the director of information services in the information technology (IT) department technology to do online research and manage the intranet being rolled out. Although she is a librarian, Suzanne understood from the very beginning that she wasn't hired to 'be' a librarian. ENMAX, like many organizations, was undergoing tremendous change and realized that it needed current competitive information. The company has four locations, approximately 900 employees, and is in an industry experiencing the throes of deregulation. The IT department had a clear vision of a total information environment, not just a technology platform. Suzanne's mandate was to help manage the content within this environment and to provide key decision-makers with valid mission-critical information as effectively as possible.
 

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