Background
As one of Florida’s leading healthcare companies, Blue Cross and Blue Shield of Florida, Inc. (BCBSF) depends on up-to-date information to provide affordable heathcare choices to its 2.7 million members. 

The company’s Business Research Information Center (BRIC), housed in corporate headquarters in Jacksonville, plays a key role in providing the 9,000 employees throughout the state with the information they need to do their jobs. The center’s role, says BRIC manager Marjorie Pace, is to contribute to better decision-making by ensuring that high-quality information is easy to find and easy to use. 
 

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