In this fast-paced session, speakers share their usability methods and results as well as how they used the information to create user-centered experiences.With its latest website re-design, move to WordPress as a content management system, and focus on the student user, Adelphi U shares the mistakes and successes in conducting two usability studies and offers valuable (and quite surprising) tips on how to hold productive usability studies. Includes lots of practical advice, and a top-secret technique to use in focus groups that is guaranteed to speed up the design process and focus on the student user. Fox discusses starting with surveys of students and faculty/staff to begin tweaking a weak web design, which put her library on the path of a long-term major usability testing program. She shares lessons learned, as well as the methods, statistics, and statistical programs used. Providing effective and usable online interfaces for customers, especially for those libraries supporting distance education (DE) students, is a challenge. Hear about how one library focused on these users with a shared web portal; the redesign and consolidation of the libraries’ catalog, database lists, and other search tools, including the discovery tool Summon; and a fully restructured and standardized search widget. Tips for interdepartmental and interlibrary collaboration, particularly negotiating compromises that meet the needs of diverse user groups are presented.