Think redesigning your website is a big task? Imagine tackling 30,000 hand coded web pages. The UNC team did just that, striking out to create a user-focused, visually stimulating website built using responsive design. They share insights into taking the UNC library’s web presence to the next level and describe how they analyzed their web presence, conducted usability testing, redesigned content, made design decisions, and developed a content management strategy. Coulter describes Richland Library’s quest to create the ideal library user experience. Transforming Richland’s library site from a portal that sends library users off to different vendor platforms, Coulter shares how it is improving fragmented experience by offering library patrons an integrated user experience via custom modules in Drupal. Learn about the pieces of the integration puzzle and lessons learned as a new library user experience is crafted.