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Conferences > Computers in Libraries 2013
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W7 Dealing With Tech Change & Customer Engagement

Sunday, April 7, 2013
9:00 AM 12:00 PM
, Digital Services Director, Topeka & Shawnee County Public Library and and Publisher, davidleeking.com

This workshop discusses library and technology changes in the face of increased competition. It looks at the emerging web, discusses how libraries are responding to the changes, and shares some techniques for improving the experience of responding to change. Lots of techie geek goodness is imparted during this workshop which is designed for librarians, library workers, and administrators just getting their feet wet into the emerging web and thinking about customer service and customer experience in a different way.






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