In 2012, Cleveland Public Library (CPL) began offering a personalized, virtual desktop to library patrons. Dubbed myCloud, the virtualized desktop offers patrons an environment that they can customize to their liking—including installing software and saving documents to CPL servers. Before launch, there were many questions to be answered—both technological and legal. Speakers discuss the process of setup, launch, and management of a virtual desktop program in a large, urban public library and share their customers’ delight!